1. Zoom Support
  2. Zoom Apps and Marketplace Support
  3. Settings and Configuration for Zoom Marketplace

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Managing the Zoom App Marketplace

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The Marketplace Admin Dashboard allows you to manage apps installed on your account, manage pre-approval and installation requests, regulate app permissions, review the Active Apps Notifier Report, manage email notifications, and view API logs. Admins on your account will share the same views when managing permissions, installs, and email notifications. 

Note: All apps on the Zoom App Marketplace have been reviewed for security and data compliance as part of the process to publish the app to the Zoom App Marketplace. 

This article covers:

Prerequisites

  • Zoom Account owner or admin permissions

How to accessing the Admin Dashboard

To access the Admin Dashboard, sign in to your Zoom account at marketplace.zoom.us and click Manage in the top-right.

The admin Dashboard allows you to:

  • view apps installed on the account
  • view the Active Apps Notifier Report
  • manage pre-approval and installation requests
  • manage app permissions
  • manage email notifications
  • view API logs

How to configure pre-approval

To have more control over Integrations used by members of the account, an admin can require pre-approval of apps before they can be installed. The admin can pre-approve apps that are already cleared for use, or members of the account can request approval, which will notify admins of the request. 

By default, any single-user account that has not yet accessed Marketplace has pre-approval disabled, whereas multi-user accounts that have not yet accessed Marketplace have pre-approval enabled. Single-user accounts will be reminded of pre-approval settings upon adding an additional user(s). 

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Advanced, then App Marketplace.
  3. In the top-right corner of the Marketplace, click Manage. 
  4. In the Admin App Management section, click Permissions. 
  5. Adjust the Require publicly listed apps on the Zoom App Marketplace to be pre-approved for your users option as needed.
  6. If enabling, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
  7. (Optional) Adjust the Allow publicly listed apps created by Zoom to be installed without admin pre-approval check box to exempt Zoom-created apps from pre-approval by an admin. 
  8. (Optional) Adjust the Allow publicly listed apps created by users in your account to be installed without admin pre-approval check box to exempt apps created by a member of your organization from pre-approval by an admin. 

Allow specific users or user groups to install an app

Owners or admins can search for apps on the Marketplace and individually pre-approve them. Once an app is pre-approved, it can be installed by other users on the account.

Note: If you have not approved an app in the App Marketplace, users on your account can request to install the app. If this occurs, you will receive an email from noreply@zoom.us with further details.

  1. Sign in to https://marketplace.zoom.us/ as an admin or owner.
  2. Search for an app and click on the icon to select it.
  3. In the App permissions section, enable the Approve use of this app toggle.

By default, Allow all users on your account to install this app is selected. If you would like to instead pre-approve the app for certain users or groups: 

  1. Select Allow specific users or user groups to install this app. 
  2. Click Add users. 
  3. Select Add an individual user or Add a user group. 
    1. Add an individual user: Enter the email address of the user in your account and click Add. Repeat this process as necessary to include additional users. 
    2. Add a user group: Enter the group name of the user group in your account and click Add. Repeat this process as necessary to include additional user groups.

Note: A combination of individual users and user groups can be given access to a pre-approved app.

Review existing pre-approvals

You can also review your already pre-approved apps for your account. To view all apps that have accessed data in the past 30 days, use the Active Apps Notifier Report to review recently active apps. 

  1. Click Manage.
  2. Under the Admin App Management section, click Apps on Account. 
  3. Click the Pre-approved Apps tab to review a list of apps you have pre-approved.

Review pre-approval and install requests

Admins and owners can manage all open pre-approval (per user installed apps) and install (account level installed apps) requests. Each request sends admins an email from noreply@zoom.us with further details. 

  1. Click Manage.
  2. Under the Admin App Management section, click App Requests. 
  3. Click the Active Requests tab to check pre-approval requests from your users. These apps require the admin to pre-approve the app before a user can install the app on their own behalf.
  4. Click Pre-approve or Reject. 

How to control chat bot visibility

You can configure a specific chat bot to be visible to all users on your account or specific IM Groups from your Zoom account management. By default, all users will see the app. To change this: 

  1. Sign in to Zoom Marketplace as an admin.
  2. Navigate to the desired chat app listing. 
  3. In the App permissions section, change the Chat Visibility after installed to Specific IM groups can view the app in chat. 
  4. Click Add IM groups. 
  5. Search for the IM group that you would like to be able to see this app, and click Add. Repeat as needed for each additional IM group. 
    Note: You must have IM groups enabled in IM Management, as well as already have an IM Group created, to use this option.
  6. Click Save.

How to manage email notifications

Users on your account will be able to send pre-approval and installation requests for apps in the App Marketplace. You have the ability to enable or disable email notifications for these requests, as well as  designate specific additional recipients. To manage email notifications:

  1. Click Manage.
  2. Under Admin App Management, click Email Notifications.
  3. Click the Notify when users send app requests toggle to enable email notifications for pre-approval, installation, and app upgrade requests.
  4. (Optional) Click the Notify when added user-level apps have updates to receive email notifications when there available updates for user-level apps.
    • Click Add Email to add additional recipients to be notified. All emails must be associated with users on the same Zoom account. 

How to view API logs for JWT use

With the upcoming deprecation of JWT authentication in June 2023, admins will need to migrate to OAuth authentication for all integrations on their account. For most Marketplace apps, the app developer will facilitate the change within the app or integration itself, with admins only needing to possibly update the app and then re-authenticate.

It is also possible that some accounts have their own custom app or integration, used only by their account, that was developed to use JWT. In this case, the developer of your custom app would need to update your custom integration to avoid any interruption. 

To check if your account is currently accessing any apps or integrations with JWT: 

  1. Sign in to Zoom Marketplace as an admin.
  2. In the top-right corner of the Marketplace, click Manage.
  3. Click Apps on Account.
  4. Choose Created Apps. 
  5. In the dropdown showing OAuth Apps, choose JWT.
    All apps and integrations created by your account utilizing JWT are listed below. 
    Note: Other types of apps can be selected for reviewing logs of other connection types
  6. In the Action column, click the ellipsis and choose View Call Logs
    The logs for all API calls within the past 7 days are listed below. 
    If there are any listed, Zoom recommends reviewing the JWT deprecation FAQ for more information on how to migrate to using OAuth. 

For more information about migration, Zoom has guides for migrating to using OAuth for the Salesforce, standard Epic, Epic FHIR, and Azure apps. 

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