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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.

Affected components: Zoom Support Center

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How to set your presence status Follow

The Zoom desktop client and mobile app use the following presence status icons beside internal and external users. 

Note: You will not see a presence status for external contacts if their admin disabled presence status from displaying to external contracts.

Prerequisites

  • Zoom desktop client
  • Zoom mobile app

Presence status icons 

Icon Status Description
  Offline Contact is not signed in to the Zoom desktop client or mobile app
  Online (desktop)

Contact is signed in to the Zoom desktop client 

Note: If the contact is also signed in to the Zoom mobile app, this status overrides the mobile client status
  Online (mobile)

Contact is signed in to the Zoom mobile client only

Note: If the contact is also signed in to the Zoom desktop client, the desktop client status overrides this status
  Away

Contact is sign in to the Zoom desktop client but their computer is inactive or they manually set their status to Away
  Do not disturb

Contact manually set their status to Do not disturb and won't receive pop-up notifications for chat or Zoom Phone calls in the Zoom desktop client or mobile app
  In a Zoom meeting Contact has started or joined a Zoom meeting using the Zoom desktop client or mobile app
  Presenting Contact is sharing their screen while in a Zoom meeting
  On a call Contact is on a Zoom Phone call using the Zoom desktop client or mobile app
  In a calendar event Contact is in a calendar event (from a synced calendar) but hasn't joined a Zoom meeting using the desktop client or mobile app
  Chat error Chat message failed to send (also applies to files and images)