Not receiving emails from Zoom
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If you are unable to receive emails from Zoom, including notifications and activation emails, you can use the following information to troubleshoot.
All account-related notifications will come from no-reply@zoom.us. While most mail servers receive Zoom's emails within a few minutes, some mail servers may take 30 minutes or longer.
If your email is managed by your organization, you can ask them to ensure
no-reply@zoom.us, as well as the following IP addresses, are allowed by your company's email server:
149.72.134.114
149.72.185.127
149.72.191.243
159.183.146.28
159.183.146.37
159.183.146.41
159.183.150.18
159.183.151.211
159.183.151.213
159.183.156.108
159.183.179.39
159.183.187.77
159.183.192.104
159.183.198.7
159.183.198.70
159.183.204.195
159.183.220.232
159.183.220.239
167.89.93.232
170.114.15.172
170.114.15.173
170.114.15.174
170.114.15.175
170.114.15.176
170.114.15.177
170.114.15.178
170.114.15.179
170.114.15.180
170.114.15.181
170.114.15.182
170.114.15.183
170.114.15.184
170.114.15.185
170.114.15.186
170.114.15.187
170.114.15.188
170.114.15.189
170.114.15.190
170.114.15.191
170.114.15.192
170.114.15.193
Note: Support ticket emails will come from support@zoomus.zendesk.com.
How to check your Spam folder for emails from Zoom
It may also be necessary to check your Spam folder for these emails, as some services may mistakenly mark them as Spam.
Gmail
- Select More.
- Select Spam.
- Search for no-reply@zoom.us.
Note: For Gmail, you can also search all mail folders by selecting All Mail under More, then searching for no-reply@zoom.us.
Outlook
- Select Junk Mail.
- Search for no-reply@zoom.us.
Yahoo
- Select Spam.
- Search for no-reply@zoom.us.
If you are still unable to find the emails or you no longer have access to your original email address associated with your Zoom account, contact Zoom Support.
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