Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.



Not able to receive emails from Zoom Follow

Overview

If you are unable to receive emails from Zoom, including notifications and activation emails, you can use the following directions to search for the emails.

All account-related notifications will come from no-reply@zoom.us. While most mail servers receive Zoom's emails within a few minutes, some mail servers may take 30 minutes or longer. 

If your email is managed by your organization, you can have them check to make sure
no-reply@zoom.us, as well as the following IP addresses are allowed by your company's email server:

149.72.134.114
149.72.196.70
149.72.196.77
149.72.198.96
149.72.199.144
149.72.249.102
149.72.73.235
168.245.118.48
198.2.128.0/24
198.2.132.0/22
198.2.136.0/23
198.2.186.0/23
205.201.131.128/25
205.201.134.128/25
205.201.136.0/23
205.201.139.0/24
198.2.180.0/24
198.2.179.0/24
198.2.178.0/24
198.2.177.0/24

Note: Support ticket emails will come from support@zoomus.zendesk.com.

Gmail

  1. Select More.
  2. Select Spam.
  3. Search for no-reply@zoom.us.

Note: For Gmail you can also search all mail folders, by selecting All Mail under More, then searching for no-reply@zoom.us.

Outlook

  1. Select Junk Mail.
  2. Search for no-reply@zoom.us.

Yahoo

  1. Select Spam.
  2. Search for no-reply@zoom.us.

If you still are unable to find the emails, please contact us