Related articles

Not able to receive emails from Zoom Follow

Overview

If you are unable to receive emails from Zoom, including notifications and activation emails, you can use the following information to troubleshoot.

All account-related notifications will come from no-reply@zoom.us. While most mail servers receive Zoom's emails within a few minutes, some mail servers may take 30 minutes or longer. 

If your email is managed by your organization, you can ask them to ensure
no-reply@zoom.us, as well as the following IP addresses, are allowed by your company's email server:

3.235.97.100
3.235.97.101
3.235.97.102
3.235.97.103
3.235.97.104
3.235.97.105
3.235.97.106
3.235.97.107
3.235.97.108
3.235.97.109
3.235.97.110
3.235.97.111
3.235.97.112
3.235.97.113
3.235.97.114
3.235.97.115
3.235.97.116
3.235.97.117
3.235.97.118
3.235.97.119
149.72.32.163
149.72.59.154
149.72.134.114
149.72.163.203
149.72.185.127
149.72.196.70
149.72.196.77
149.72.198.96
149.72.198.100
149.72.199.144
149.72.249.102
149.72.73.235
167.89.93.232
168.245.118.48
198.2.128.0/24
198.2.132.0/22
198.2.136.0/23
198.2.186.0/23
205.201.131.128/25
205.201.134.128/25
205.201.136.0/23
205.201.139.0/24
198.2.180.0/24
198.2.179.0/24
198.2.178.0/24
198.2.177.0/24

Note: Support ticket emails will come from support@zoomus.zendesk.com.

It may also be necessary to check your Spam folder for these e-mails, as some services may mistakenly mark them as Spam. 

Gmail

  1. Select More.
  2. Select Spam.
  3. Search for no-reply@zoom.us.

Note: For Gmail you can also search all mail folders, by selecting All Mail under More, then searching for no-reply@zoom.us.

Outlook

  1. Select Junk Mail.
  2. Search for no-reply@zoom.us.

Yahoo

  1. Select Spam.
  2. Search for no-reply@zoom.us.

If you still are unable to find the emails, please contact Support for more assistance.