Not receiving emails from Zoom

If you are unable to receive emails from Zoom, including notifications and activation emails, you can use the following information to troubleshoot.

Notes:

• Account-related notifications will come from no-reply@zoom.us.
• Support ticket emails will come from support@zoomus.zendesk.com.

While most mail servers receive Zoom's emails within a few minutes, some mail servers may take 30 minutes or longer. 

If your email is managed by your organization, you can ask them to ensure
no-reply@zoom.us, as well as the following IP addresses, are allowed by your company's email server:

How to check your Spam folder for emails from Zoom

It may also be necessary to check your Spam folder for these emails, as some services may mistakenly mark them as Spam. 

Gmail

1. Select More.
2. Select Spam.
3. Search for no-reply@zoom.us.

Note: For Gmail, you can also search all mail folders by selecting All Mail under More, then searching for no-reply@zoom.us.

Outlook

1. Select Junk Mail.
2. Search for no-reply@zoom.us.

Yahoo

1. Select Spam.
2. Search for no-reply@zoom.us.

If you are still unable to find the emails or you no longer have access to your original email address associated with your Zoom account, contact Zoom Support.

How to troubleshoot users not receiving activation emails

When adding new users to a Zoom account, those users will receive activation emails to join the Zoom account. Some users may experience issues with not receiving activation emails and are therefore unable to accept the invitation to join the account.

After you've checked IP addresses and spam filters, and confirm that users still aren't receiving activation emails, you can submit a request to Zoom Support to check if the email address is on a bounce list.