Overview
If you are unable to receive emails from Zoom, including notifications and activation emails, you can use the following information to troubleshoot.
All account-related notifications will come from no-reply@zoom.us. While most mail servers receive Zoom's emails within a few minutes, some mail servers may take 30 minutes or longer.
If your email is managed by your organization, you can ask them to ensure
no-reply@zoom.us, as well as the following IP addresses, are allowed by your company's email server:
3.235.97.101
3.235.97.102
3.235.97.103
3.235.97.104
3.235.97.105
3.235.97.106
3.235.97.107
3.235.97.108
3.235.97.109
3.235.97.110
3.235.97.111
3.235.97.112
3.235.97.113
3.235.97.114
3.235.97.115
3.235.97.116
3.235.97.117
3.235.97.118
3.235.97.119
149.72.134.114
149.72.185.127
167.89.93.232
198.2.128.0/24
198.2.132.0/22
198.2.136.0/23
198.2.186.0/23
205.201.131.128/25
205.201.134.128/25
205.201.136.0/23
205.201.139.0/24
198.2.180.0/24
198.2.179.0/24
198.2.178.0/24
198.2.177.0/24
Note: Support ticket emails will come from support@zoomus.zendesk.com.
It may also be necessary to check your Spam folder for these e-mails, as some services may mistakenly mark them as Spam.
Gmail
- Select More.
- Select Spam.
- Search for no-reply@zoom.us.
Note: For Gmail you can also search all mail folders, by selecting All Mail under More, then searching for no-reply@zoom.us.
Outlook
- Select Junk Mail.
- Search for no-reply@zoom.us.
Yahoo
- Select Spam.
- Search for no-reply@zoom.us.
If you still are unable to find the emails, please contact Support for more assistance.