Not receiving emails from Zoom

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If you are unable to receive emails from Zoom, including notifications and activation emails, you can use the following information to troubleshoot.

All account-related notifications will come from no-reply@zoom.usWhile most mail servers receive Zoom's emails within a few minutes, some mail servers may take 30 minutes or longer. 

If your email is managed by your organization, you can ask them to ensure, as well as the following IP addresses, are allowed by your company's email server:

Note: Support ticket emails will come from

How to check your Spam folder for emails from Zoom

It may also be necessary to check your Spam folder for these emails, as some services may mistakenly mark them as Spam. 


  1. Select More.
  2. Select Spam.
  3. Search for

Note: For Gmail, you can also search all mail folders by selecting All Mail under More, then searching for


  1. Select Junk Mail.
  2. Search for


  1. Select Spam.
  2. Search for

If you are still unable to find the emails or you no longer have access to your original email address associated with your Zoom account, contact Zoom Support.

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