Overview

If you are unable to receive emails from Zoom, including notifications and activation emails, you can use the following directions to search for the emails.

All account-related notifications will come from no-reply@zoom.us. While most mail servers receive Zoom's emails within a few minutes, some mail servers may take 30 minutes or longer. 

If your email is managed by your organization, you can have them check to make sure
no-reply@zoom.us, as well as the following IP addresses are allowed by your company's email server:

149.72.134.114
149.72.196.70
149.72.196.77
149.72.198.96
149.72.199.144
149.72.249.102
149.72.73.235
168.245.118.48
198.2.128.0/24
198.2.132.0/22
198.2.136.0/23
198.2.186.0/23
205.201.131.128/25
205.201.134.128/25
205.201.136.0/23
205.201.139.0/24
198.2.180.0/24
198.2.179.0/24
198.2.178.0/24
198.2.177.0/24

Note: Support ticket emails will come from support@zoomus.zendesk.com.

Gmail

  1. Select More.
  2. Select Spam.
  3. Search for no-reply@zoom.us.

Note: For Gmail you can also search all mail folders, by selecting All Mail under More, then searching for no-reply@zoom.us.

Outlook

  1. Select Junk Mail.
  2. Search for no-reply@zoom.us.

Yahoo

  1. Select Spam.
  2. Search for no-reply@zoom.us.

If you still are unable to find the emails, please contact us