Retrieving Diagnostic Logs for On-Premise Troubleshooting Follow

Overview

The On-Premise appliances have built-in diagnostic capabilities. When working with support to troubleshoot issues with on-premise meetings or the appliance themselves, diagnostic logs will be necessary for further investigation. 

Instructions

  1. As an admin, navigate to the web console at https://IPaddress:5480 and log in.
  2. Select Diagnostics.
  3. On the next window, select troubleshooting.
  4. The server will then display the system information, network information, as well as the status of the connections back to the Zoom Cloud.
  5. You can use the option below the diagnostic window, to download a compressed version of the full logs. 

 

 

 

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