Important Notice: Please update all of your Zoom applications to version 5.0 or higher. After May 30, 2020, all Zoom applications on older versions will receive a forced upgrade when trying to join meetings as GCM Encryption will be fully enabled across the Zoom platform. Learn more on how to update your Zoom application or update now.

Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.



Retrieving Diagnostic Logs for On-Premise Troubleshooting Follow

Overview

The On-Premise appliances have built-in diagnostic capabilities. When working with support to troubleshoot issues with on-premise meetings or the appliance themselves, diagnostic logs will be necessary for further investigation. 

Instructions

  1. As an admin, navigate to the web console at https://IPaddress:5480 and log in.
  2. Select Diagnostics.
  3. On the next window, select troubleshooting.
  4. The server will then display the system information, network information, as well as the status of the connections back to the Zoom Cloud.
  5. You can use the option below the diagnostic window, to download a compressed version of the full logs.