Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.

Important: Starting September 27, Zoom will require that all meetings have a Passcode or a Waiting Room enabled for accounts with a single licensed user, Pro accounts with 2 or more licenses, and Business accounts with 10-100 licenses. For further information, please see our reference our Frequently Asked Questions.



Retrieving Diagnostic Logs for On-Premise Troubleshooting Follow

Overview

The On-Premise appliances have built-in diagnostic capabilities. When working with support to troubleshoot issues with on-premise meetings or the appliance themselves, diagnostic logs will be necessary for further investigation. 

Instructions

  1. As an admin, navigate to the web console at https://IPaddress:5480 and log in.
  2. Select Diagnostics.
  3. On the next window, select troubleshooting.
  4. The server will then display the system information, network information, as well as the status of the connections back to the Zoom Cloud.
  5. You can use the option below the diagnostic window, to download a compressed version of the full logs.