Quick Start Guide for Yealink T4 and T5 Series Phones Follow

Overview

Follow this article for an introduction to Yealink phone features supported by Zoom Phone. For more information on these features, search for your phone model on the Yealink support site.

Note: Zoom Phone does not support all available desk phone features. You can view a comparison table of supported desk phone features

This article covers:

Making a Call

Note:

  • Zoom Phone does not sync the phone's contacts directory with your contacts in the Zoom desktop application and mobile app.
  • If you dial a number without the area code, Zoom Phone will use the default area code set in your Zoom Phone settings.

To make an outbound call using the handset:

  1. Pick up the phone's headset.
  2. Dial a number using the phone's physical or on-screen dial pad.
  3. Press Send.

To make a call using the speakerphone:

  1. Press the speakerphone button (usually located in the bottom-right corner of the phone).
  2. Dial a number using the physical or on-screen dial pad.
  3. Press Send.

 

Receiving a Call

During an incoming call, you will see a call notification with the caller ID name and number. The call notification on Yealink phones appear the same regardless of whether the call was routed through your direct phone number, main company number, or a call queue you're a member of.

Note: The Zoom Phone on the desktop or mobile app displays more detailed incoming call notifications so you can identify calls to a direct number, company number, or call queue.

T4 series without touchscreen

T4 series with a touchscreen

T5 series with a touchscreen

 

Placing a Call on Hold

T4 series without touchscreen

  1. While in a call, press Hold or press the Hold button .
  2. Press Resume or press the Hold button to resume the call.

T4 series with a touchscreen

  1. While in a call, tap Hold on the touchscreen or press the Hold button .
  2. Tap Resume on the touchscreen or press the Hold button to resume the call.

T5 series with a touchscreen

  1. While in a call, tap Hold on the touchscreen or press the Hold button .
  2. Tap Resume on the touchscreen or press the Hold button to resume the call.

 

Transferring a Call

T4 series without touchscreen

  1. While in a call, press Transfer or press the Transfer button .
  2. Dial the number you want to transfer to.
  3. Choose a transfer method:
    • Blind transfer: Press B Transfer to immediately transfer the call and hang up.
    • Warm transfer: Press Send to place the call on hold while you complete the transfer. This option is useful if you need to navigate an automated answering machine for the caller or if you want to speak to the receiving party before your call is transferred. Tap Transfer to complete the transfer.

T4 series with a touchscreen

  1. While in a call, tap Transfer or press the Transfer button .
  2. Dial the number you want to transfer to.
  3. Choose a transfer method:
    • Warm transfer: Tap Send to place the call on hold while you complete the transfer. This option is useful if you need to navigate an automated answering machine for the caller or if you want to speak to the receiving party before your call is transferred. Tap Transfer to complete the transfer.
    • Blind transfer: Tap B Transfer to immediately transfer the call and hang up.

T5 series with a touchscreen

  1. While in a call, tap Transfer or press the Transfer button .
  2. Dial the number you want to transfer to.
  3. Tap Transfer and choose a transfer method:

    • Warm transfer: Tap Send to place the call on hold while you complete the transfer. This option is useful if you need to navigate an automated answering machine for the caller or if you want to speak to the receiving party before your call is transferred. Tap Transfer to complete the transfer.
    • Blind transfer: Tap Transfer to immediately transfer the call and hang up.

 

Viewing Call History

T4 series without touchscreen

  1. Press the History button.
  2. Use the directional pad to navigate call history.
  3. Press Send to call back.

T4 series with a touchscreen

  1. Tap History on the home screen.
  2. Use the directional pad or touchscreen to navigate call history.
  3. Tap the caller ID name or number to call back.

T5 series with a touchscreen

  1. Tap the call history icon  on the home screen.
  2. Use the touchscreen to navigate call history.
  3. Tap the caller ID name or number to call back.

 

Checking Voicemail

Note:

  • Desk phones do not support downloading and deleting messages, and playing messages you have already listened to. Use the Zoom desktop client, web portal, or mobile app to manage your voicemail.
  • If you have access to a shared voicemail inbox, you can play them using your desk phone, but you cannot identify if the message is from a shared inbox. We recommend using the Zoom desktop client or web portal so you can identify these messages.
  1. Access the voicemail message center on your desk phone.
    • Press the Message button  on the device.
    • Alternatively, you can dial and call *86 on your desk phone access the voicemail center.
  2. When prompted, dial your voicemail PIN followed by #.
  3. Press the following keys to check your voicemail:
    Key Feature
    1 Play all voicemail messages.
    2 Play the most recent voicemail message.
    3 Skip to the next voicemail message.

 

Setting Status to Do Not Disturb

You can set your phone's status to Do Not Disturb if you want to block all incoming call notifications. 

Note: The Do Not Disturb status only applies to the phone you set it on. This status does not sync on other desk phones assigned to you or the Zoom desktop client or mobile app.

T4 series without touchscreen

  1. Press the DND button on the home screen.

    You will see this icon at the top of the screen: .
  2. Press the same button to reset your status.

T4 series with a touchscreen

  1. Tap the DND button on the home screen.

    You will see this icon at the top of the screen: .
  2. Tap the same button to reset your status.

T5 series with a touchscreen

  1. Swipe down from the top of the screen and tap DND.

    You will see this icon at the top of the screen: .
  2. Repeat the previous remove the status.

 

Using Line Keys

You will see multiple lines on your phone in these scenarios:

  • You have more than one direct phone number.
  • You set up call delegation (you are the delegator).
  • You are assigned to make and receive calls on behalf of another user (you are the delegate).

Note: You can view your lines and change the line order in the Zoom web portal. Line keys are labelled differently depending on the number of direct numbers:

  • If you only have one direct number or don't have a direct number, the line key will display your name.
  • If you have more than one direct number, the line keys will display the number.
  • If you have call delegation, see our call delegation guide for desk phones to learn more.

To select a line before making a call:

  1. Pick up the phone's headset, or press the speakerphone button (usually located in the bottom-right corner of the phone).
  2. Select a line:
    • T5 and T4 series with a touchscreen: Tap the line key on the phone's home screen. 
    • T4 series without a touchscreen: Press the physical line key on the phone.
  3. Dial a number using the physical or on-screen dial pad.
  4. Press or tap Send.
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