Changing Zoom Phone Policy Settings Follow

Overview

Admins can use Zoom Phone policy settings to enable or disable certain Zoom Phone features. Policy settings can be applied to the entire account or specific phone users, common area phones, Zoom Rooms with a Zoom Phone license, or call queues.

Note: Policy settings for specific phone users, common area phones, Zoom Rooms, and call queues will override the account setting. For example, you could disable international calling for the entire account, while allowing specific phone users to place international calls.

Prerequisites

  • Pro, Business, or Education account
  • Account owner or admin permissions
  • Zoom Phone license 

Available Policy Settings

Policy Setting Entire account Phone user

Common area phone

Zoom Room Call queue
Selecting Outbound Caller ID: Extensions can select their outbound caller ID number before placing a call.    
Emergency Address Management: Extensions can change their emergency address.        
Automatic Call Recording: All outbound and inbound Zoom Phone calls are automatically recorded. Both parties will hear a audio prompt notifying them that the call will be recorded.      
Ad Hoc Call Recording: Extensions can record and save calls in the cloud.      
International Calling: Extensions can make international calls.  

Note: If you enable Automatic Call Recording for a phone user, you can specific to record inbound calls, outbound calls, or both. You can also enable or disable the auto prompt notification.

Changing Policy Settings for the Entire Account

  1. Sign in to the Zoom web portal.
  2. Click Account Management > Account Settings.
  3. Click the Zoom Phone tab.
  4. Click the toggles to enable or disable policy settings. See the table above for available settings.

Note: If you set a different setting for a specific phone user, common area phone, or Zoom Room, click View to see extensions that are exempt from the policy set for the entire account.

Changing Policy Settings for a Specific Phone User, Common Area Phone, or Zoom Room

  1. Sign in to the Zoom web portal.
  2. Click Phone System Management and navigate to one of these pages:
  3. Click the Policy tab.
  4. Click the toggles to enable or disable policy settings. See the table above for available settings.

Remove Phone Users, Common Area Phones, or Zoom Rooms from being Exempt

If you set a different policy setting for a specific phone user, common area phone, or Zoom Room, you can remove this exemption so that the account-level policy setting is applied.

  1. Sign in to the Zoom web portal.
  2. Click Account Management > Account Settings.
  3. Click the Zoom Phone tab.
  4. Click View under a policy setting to view all extensions that have a different policy setting than the account-level settings.
    Note: For the Automatic Call Recording policy settings, click Privileged Extensions to see all users that have it enabled.
  5. Click the check boxes to select extensions.
  6. Click Remove.
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