Disabling touch screen functionality

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When a Zoom Room is set up, if a touch-based display is detected, the Zoom Room will display the controls on the Zoom Room display. However, the touch-screen UI can be disabled, and the room uses the standard controller and display setup instead. 

Note: If you are using Zoom Rooms for Windows version 4.4.1 (1242.0623) or lower, please see Using a Touch Screen Monitor as a Zoom Rooms Display.

Prerequisites for disabling touch screen functionality

  • Zoom Rooms Touch
    • Zoom Rooms for Windows version 4.5.0 (1032.0906) or higher
    • Windows PC version 10.x or higher with a touch screen

    • Touch drivers installed on the computer

    • Zoom Rooms Controller for Android or iOS if disabling touch controls
  • Zoom for Home compatible device
    • Neat device with the latest firmware

How to disable touch controls from the web

  1. Sign in to the Zoom web portal.
  2. Click Room Management then click Zoom Rooms.
  3. Click the Edit to the right of the Zoom Room name.
  4. Under Setup, disable or enable Touch-screen features for Zoom Room.

How to disable touch controls from the Zoom Rooms for Touch interface

  1. Tap Settings.
  2. Tap Room.
  3. Tap the Touch-screen features button to disable the touch UI. 
  4. Once disabled, the home screen will switch to the normal Zoom Room UI.

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