At Zoom, we are hard at work to provide you with the best 24x7 global support experience during this pandemic. As part of this ongoing commitment, please review our updated Support Guidelines.

Disabling Touch Screen Functionality Follow


When a Zoom Room is set up, if a touch-based display is detected, the Zoom Room will display the controls on the Zoom Room display. However, the touch-screen UI can be disabled, and the room uses the standard controller and display setup instead. 

Note: If you are using Zoom Rooms for Windows version 4.4.1 (1242.0623) or lower, please see Using a Touch Screen Monitor as a Zoom Rooms Display.


  • Zoom Rooms Touch
    • Zoom Rooms for Windows version 4.5.0 (1032.0906) or higher
    • Windows PC version 10.x or higher with a touch screen

    • Touch drivers installed on the computer

    • Zoom Rooms Controller for Android or iOS if disabling touch controls
  • Zoom Room Appliances
    • Neat device with the latest firmware

Disabling Touch Controls from the Web

  1. Sign in to the Zoom web portal.
  2. Click Room Management > Zoom Rooms.
  3. Click the Edit to the right of the Zoom Room name.
  4. Under Setup, disable or enable Touch-screen features for Zoom Room.

Disabling Touch Controls from the Zoom Room Controller

  1. Tap Settings.
  2. Tap Room.
  3. Tap the Touch-screen features button to disable the touch UI. 
  4. Once disabled, the home screen will switch to the normal Zoom Room UI.