Using Call Flip Follow

Overview

Call flip allows you to place your current Zoom Phone call on hold and answer it on another device (Zoom desktop client, mobile app, or provisioned desk phone).

Prerequisites

Instructions

  1. Make or receive a call using the Zoom desktop client, mobile app, or a provisioned desk phone.
  2. Place the call on hold using the in-call controls.
    The other party will hear hold music while they are on hold.
  3. Follow one of these sections depending on the device you want to switch to:
  1. Click the Phone icon.
  2. Click the Lines tab to see the caller you have placed on hold.
  3. Click the hold icon  to answer the call.
  1. Tap the Phone icon.
  2. Tap the Lines tab to see the caller you have placed on hold.
  3. Tap the hold icon  to answer the call.

Note: The following steps apply to most desk phones supported by Zoom Phone. For more information, visit the support site of your phone's manufacturer.

  1. Go to the home screen of your desk phone.
  2. Look for the phone line that is on hold. This is usually indicated by a Hold / Public Hold label, red icon, hold icon , or blinking red light if your phone has line keys.
  3. Press or tap the phone line to answer the call.
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