Help Center
Overview
Call flip allows you to place your current Zoom Phone call on hold and answer it on another device (Zoom desktop client, mobile app, or provisioned desk phone).
Prerequisites
- Zoom Phone license
- Originating device:
- Zoom desktop client for Windows, Mac, or Linux
- Zoom mobile app for Android or iOS
- Provisioned desk phone that supports call flip
- Destination device:
- Zoom desktop client for Windows or Mac, version 4.5.4 or higher
- Zoom mobile app for Android or iOS, version 4.5.3 or higher
- Provisioned desk phone that supports call flip
Instructions
- Make or receive a call using the Zoom desktop client, mobile app, or a provisioned desk phone.
- Place the call on hold using the in-call controls.
The other party will hear hold music while they are on hold. - Follow one of these sections depending on the device you want to switch to:
Windows | 
Mac- Click the Phone icon.
- Click the Lines tab to see the caller you have placed on hold.
- Click the hold icon
to answer the call.
Android | - Tap the Phone icon.
- Tap the Lines tab to see the caller you have placed on hold.
- Tap the hold icon
to answer the call.
Desk PhoneNote: The following steps apply to most desk phones supported by Zoom Phone. For more information, visit the support site of your phone's manufacturer.
- Go to the home screen of your desk phone.
- Look for the phone line that is on hold. This is usually indicated by a Hold / Public Hold label, red icon, hold icon
, or blinking red light if your phone has line keys. - Press or tap the phone line to answer the call.
