Zoom Phone features comparison

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See the table below for a comparison of Zoom Phone features across desktop clients (Windows, macOS, Linux) and mobile apps (Android, iOS). Make sure to update your client or app to the latest version to access these features.

You can also view features available on supported desk phones.

This article covers:

Prerequisites for using Zoom Phone features

  • Licensed user type
  • Pro, Business, Education, or Enterprise account
  • Latest version of the Zoom Desktop Client or Mobile App
  • Zoom Phone license

Comparison of Zoom Phone desktop client and mobile app features

Click the embedded links to learn more about each feature. 

  - The feature can be enabled, disabled, or customized by the Zoom Phone admin.

  - The feature is only available in the Zoom web portal.

☎ - Zoom Phone Basic users without a calling only have access to these features.

Feature Windows
macOS
Linux Android
iOS
Zoom Phone
Appliance

Controls

 

Make calls to internal or external numbers
Make emergency calls ☎
Receive calls
Select outbound caller ID 
View detailed incoming call notifications
Dismiss call notifications (continues to ring on your other devices)  
Transfer calls
Flip calls to another Zoom Phone device (see note A)
Start cloud recording 
Add another person to the call (three-way calling)
Elevate call to Zoom Meeting
Start or join a concurrent Zoom meeting and switch between phone call and meeting
Merge phone call with concurrent meeting  
Monitor phone users (listen, whisper, barge, conference barge)
Monitor call queues or shared line groups    
Park call
Send or receive audio intercom
Call control from desktop client    

Contacts

 

Search through your internal and external Zoom contacts
View contacts synced with Google or Outlook     
Add synced contacts to Google or Outlook using call history or voicemail     
View contacts saved on your phone      
Search through shared directory of external contacts  

Voicemail and Videomail

 

Play, download, or delete your voicemails
View voicemail transcriptions 
Delete several selected voicemail messages at once ☎      
Delete all voicemail messages at once ☎  
Call, copy, or block number of associated voicemail message ☎
Play, download, or delete shared voicemails   
Filter voicemails by ownership (owned by you or shared by admin)  
Set video greeting or leave video mail

Call history and recordings

 

Play, download, or delete call history ✔ (except playing recordings)
Play, download, or delete your own call recordings   
Play, download, or delete shared call recordings          
Delete several selected call history and recording entries at once      
Delete all call history and recording entries at once  
Call or copy number of associated call history or recording entry  
Block number of associated call history 
Automatic call recordings 

Settings

 

Enable or disable call queue calls (opt in or out of call queues)
Enable or disable calls from shared line groups (see note B)    
Show or hide incoming call notifications while in a meeting (see note C)  
Set ringtone

Additional features

 

Call delegation     
Shared line groups     
Click to dial    
Group call pickup  
Nomadic emergency services
(see note D)

 

Note (A): You can use call flip on Linux if it's the originating device. In other words, you can transfer calls from the Linux desktop client, but you can't transfer calls to the Linux desktop client.

Note (B): If your platform does not support enabling or disabling calls from shared line groups, you can change this setting in the Zoom web portal.

Note (C): If you are in a Zoom meeting using the mobile app, you will always get notifications for incoming Zoom Phone calls.

Note (D): If you enable nomadic emergency services, you can't set up LLDP to detect network information for wireless Zoom Phone Appliances.

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