Zoom Phone features comparison

See the table below for a comparison of Zoom Phone features across desktop clients (Windows, macOS, Linux) and mobile apps (Android, iOS). Make sure to update your client or app to the latest version to access these features.

You can also view features available on supported desk phones.

This article covers:

• Controls
• Contacts
• Voicemail
• Call history and recordings
• Settings
• Additional features

Prerequisites for using Zoom Phone features

• Licensed user type
• Pro, Business, Education, or Enterprise account
• Latest version of the Zoom Desktop Client or Mobile App
• Zoom Phone license

Comparison of Zoom Phone desktop client and mobile app features

Click the embedded links to learn more about each feature. 

  - The feature can be enabled, disabled, or customized by the Zoom Phone admin.

  - The feature is only available in the Zoom web portal.

☎ - Zoom Phone Basic users without a calling only have access to these features.

Feature	Windows macOS	Linux	Android iOS	Zoom Phone Appliance
Controls
Make calls to internal or external numbers	✔	✔	✔	✔
Make emergency calls ☎	✔	✔	✔	✔
Receive calls ☎	✔	✔	✔	✔
Select outbound caller ID	✔	✔	✔	✔
View detailed incoming call notifications	✔	✔	✔	✔
Dismiss call notifications (continues to ring on your other devices)	✔	✔	✔
Transfer calls	✔	✔	✔	✔
Flip calls to another Zoom Phone device (see note A)	✔	✔	✔	✔
Start cloud recording	✔	✔	✔	✔
Add another person to the call (three-way calling)	✔	✔	✔	✔
Elevate call to Zoom Meeting ☎	✔	✔	✔	✔
Start or join a concurrent Zoom meeting and switch between phone call and meeting	✔	✔	✔	✔
Merge phone call with concurrent meeting	✔	✔	✔
Monitor phone users (listen, whisper, barge, conference barge)	✔	✔	✔	✔
Monitor call queues or shared line groups	✔		✔
Park call	✔	✔	✔	✔
Send or receive audio intercom	✔	✔	✔	✔
Call control from desktop client	✔	✔
Contacts
Search through your internal and external Zoom contacts ☎	✔	✔	✔	✔
View contacts synced with Google or Outlook  ☎	✔	✔
Add synced contacts to Google or Outlook using call history or voicemail  ☎	✔	✔
View contacts saved on your phone			✔
Search through shared directory of external contacts	✔	✔	✔
Voicemail and Videomail
Play, download, or delete your voicemails ☎	✔	✔	✔	✔
View voicemail transcriptions	✔	✔	✔	✔
Delete several selected voicemail messages at once ☎			✔
Delete all voicemail messages at once ☎	✔	✔		✔
Call, copy, or block number of associated voicemail message ☎	✔	✔	✔	✔
Play, download, or delete shared voicemails	✔	✔	✔
Filter voicemails by ownership (owned by you or shared by admin)	✔	✔	✔
Set video greeting or leave video mail	✔	✔	✔	✔
Call history and recordings
Play, download, or delete call history ☎	✔	✔	✔	✔ (except playing recordings)
Play, download, or delete your own call recordings	✔	✔	✔
Play, download, or delete shared call recordings
Delete several selected call history and recording entries at once			✔
Delete all call history and recording entries at once	✔	✔		✔
Call or copy number of associated call history or recording entry	✔	✔	✔
Block number of associated call history	✔	✔	✔	✔
Automatic call recordings	✔	✔	✔	✔
Settings
Enable or disable call queue calls (opt in or out of call queues)	✔	✔	✔	✔
Enable or disable calls from shared line groups (see note B)	✔		✔
Show or hide incoming call notifications while in a meeting (see note C)	✔	✔		✔
Set ringtone	✔	✔	✔	✔
Additional features
Call delegation	✔		✔
Shared line groups	✔		✔
Click to dial	✔			✔
Group call pickup	✔	✔		✔
Nomadic emergency services	✔	✔	✔	✔ (see note D)

 

Note (A): You can use call flip on Linux if it's the originating device. In other words, you can transfer calls from the Linux desktop client, but you can't transfer calls to the Linux desktop client.

Note (B): If your platform does not support enabling or disabling calls from shared line groups, you can change this setting in the Zoom web portal.

Note (C): If you are in a Zoom meeting using the mobile app, you will always get notifications for incoming Zoom Phone calls.

Note (D): If you enable nomadic emergency services, you can't set up LLDP to detect network information for wireless Zoom Phone Appliances.