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Language interpretation in meetings and webinars Follow

Overview

Users that would like to include interpreters in their meetings or webinars now have the ability to enable language interpretation. This allows the host to designate up to 20 participants as interpreters on the web portal or during a Zoom session. 

When the meeting or webinar starts, the host can start the interpretation feature, which will allow the interpreters to provide their own audio channels for the language they are translating to. Attendees can then select the audio channel to hear the translated audio in their language of choice, as well as the option to mute the original audio instead of hearing it in a lower volume with their chosen language.  

Cloud recordings of interpretation sessions will only record the original audio of the meeting or webinar, not the translations. Local recordings of interpretation sessions will record any audio the person recording can hear, but not multiple audio channels.

Notes:

  • Language interpretation cannot be used with Personal Meeting ID (PMI). To enable language interpretation, choose the option Generate Automatically for the Meeting ID. 
  • This feature must be enabled when scheduling a meeting or webinar, and thus cannot be used for an instant meeting.
  • To add language interpretation to a recurring meeting or webinar, you must edit each occurrence of the meeting or webinar.

This article covers:

Prerequisites 

  • Business, Education, or Enterprise account; or Pro account + Webinar add-on plan
  • Meeting with an automatically generated meeting ID
  • Zoom desktop client
    • Windows: 5.2.1 (44052.0816) or higher
    • macOS: 5.2.1 (44040.0816) or higher
  • Zoom mobile app
    • Android: 5.2.1 (44042.0816) or higher
    • iOS: 5.2.1 (44038.0816) or higher

Notes:

  • Please contact Zoom Support to have this feature enabled. After contacting support, please allow up to 3 business days for the feature to be enabled.
  • Language interpretation cannot be initiated or managed when using the Zoom mobile app. Participants joining from the Zoom mobile app can only listen to interpretation audio channels and view interpreted text.
  • Language interpretation cannot be used in breakout rooms, only the main session of a meeting.

Language interpretation setup

  1. Sign in to the Zoom web portal and click Settings.
  2. Enable Language Interpretation under the In Meeting (Advanced) heading. 

    Note: If you do not have this option, please contact Zoom Support to request this feature be enabled.
    Once enabled, the default 9 languages will be displayed.
  3. Click the plus sign (+) symbol to add more languages.
  4. Enter the name of the language you want to add.
  5. Select the language in the drop-down menu.
  6. Click Add.
    Once added, the language will be in your list of languages.
    Note: While there is not a limit for how many languages you can add, only 5 custom languages can be used in a meeting or webinar at the same time. 

Adding language interpreters to meetings

  1. Click Meetings, then click Schedule a Meeting.
  2. Next to Meeting ID, select Generate Automatically. This setting is required for language interpretation. 
  3. Next to Interpretation, select the Enable language interpretation check box.
  4. Enter the information for your interpreters. The languages you select for interpreters will create audio channels for those languages in your meeting, but not all of these channels have to be used in the meeting.
    Note: The pre-assigned interpreters must be signed-in to the account associated with the chosen email address. If they are not signed-in with that email address when joining the meeting or webinar, they will not be recognized as an interpreter; the host however can manually assign them to be the interpreter within the meeting. 
  5. To modify the list of interpreters, click Edit. You can add additional interpreters, resend email invitations, copy email invitations, and remove interpreters.
  6. Click Save when you are finished.

Note: This process is similar to enabling language interpretation for webinars. Navigate to Webinars and click Schedule a Webinar, then follow steps 3-6.

Starting language interpretation in a meeting

Note: Language interpretation cannot be initiated or managed when using the Zoom mobile app. Participants joining from the Zoom mobile app can only listen to interpretation audio channels and view interpreted text.

  1. Sign in to the Zoom desktop client.
  2. Once your meeting has started, click Interpretation in the meeting controls.
  3. You can add or remove interpreters from this menu if necessary. Click Start to begin the interpretation sessions.
  4. After the host clicks Start, the interpreters will receive a message they have been assigned a language.

    Note: The pre-assigned interpreters must be signed-in to the account associated with the chosen email address. If they are not signed-in with that email address when joining the session, they will not be recognized as an interpreter; the host however can manually assign them to be the interpreter within the meeting. 
  5. Interpreters and attendees can now click Interpretation in the meeting controls and select a language channel.
  6. An interpreter in the channel will hear the original meeting audio which they can translate. Interpreters only have access to the language channel they have been assigned to. Participants in a language channel will hear the translated audio and also the original audio at a lower volume. 
  7. To end the interpretation session(s), the host must click Interpretation in the meeting controls.
  8. Once the Language Interpretation window opens, the host can click End to stop the sessions. 
  9. The host can also click Manage Language Interpretation to make changes to the interpreter settings during a session. 

Acting as language interpreter

As a language interpreter, you can only broadcast to one language channel at a time. This eliminates unnecessary language crossover and helps to reduce confusion. You can switch between the native-audio channel of the meeting and the interpretation-audio channel you have been assigned to. 

Note: You can only join language interpretation from computer audio. You cannot use the dial-in or call me phone audio features.

Once a meeting host assigns you as a language interpreter, a window will pop up notifying you which language you are responsible for:

  1. Sign in to Zoom desktop client.
  2. Join a meeting that you have been assigned as an interpreter by the host.
  3. Click OK to accept the language you have been assigned to interpret to.

To switch between audio channels during the meeting:

  1. Click the language of the audio channel you want to broadcast to.
  2. Speak in the language of the audio channel you are broadcasting to.

Listening to language interpretation

  1. In your meeting/webinar controls, click Interpretation
  2. Click the language that you would like to hear.
  3. (Optional) To hear the interpreted language only, click Mute Original Audio.

Notes:

  • You must join the meeting audio through your computer audio/VoIP. You cannot listen to language interpretation if you use the dial-in or call me phone audio features.
  • As a participant joining a language channel, you can broadcast back into the main audio channel if you unmute your audio and speak.
  1. In your meeting controls, tap the ellipses icon (...).
  2. Tap Language Interpretation
  3. Tap the language you would like to hear.
  4. (Optional) Tap the toggle to Mute Original Audio.
  5. Click Done.

Notes:

  • You cannot listen to language interpretation if you use the dial-in or call me phone audio features.
  • As a participant joining a language channel, you can broadcast back into the main audio channel if you unmute your audio and speak.