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Using Language Interpretation in your meeting or webinar Follow

Users that would like to include interpreters in their meetings or webinars now have the ability to enable Language Interpretation. This allows the host to designate up to 20 participants as interpreters on the web portal or during a Zoom session. 

When the meeting or webinar starts, the host can start the interpretation feature which will allow the interpreters to provide their own audio channels for the language they are translating to. Attendees can then select the audio channel to hear the translated audio in their language of choice, as well as the option to mute the original audio instead of hearing it in a lower volume with their chosen language.  

Cloud recordings of interpretation sessions will only record the original audio of the meeting or webinar, not the translations. Local recordings of interpretation sessions will record any audio the person recording can hear, but not multiple audio channels.

Notes:

  • Language interpretation cannot be used with Personal Meeting ID (PMI). To enable language interpretation, choose the option Generate Automatically for the Meeting ID. 
  • This feature must be enabled when scheduling a meeting or webinar, and thus cannot be used for an instant meeting.
  • To add language interpretation to a recurring meeting or webinar, you must edit each occurrence of the meeting or webinar.
  • For webinars, whomever you assign to be a language interpreter must also be a panelist.  

This article covers:

Prerequisites for using Language Interpretation

  • Business, Education, or Enterprise account; or Pro account + Webinar add-on plan
  • Meeting with an automatically generated meeting ID
  • Zoom desktop client
    • Windows: 5.2.1 (44052.0816) or higher
    • macOS: 5.2.1 (44040.0816) or higher
  • Zoom mobile app
    • Android: 5.2.1 (44042.0816) or higher
    • iOS: 5.2.1 (44038.0816) or higher

Notes:

  • Please contact Zoom Support to have this feature enabled. After contacting support, please allow up to 3 business days for the feature to be enabled.
  • Language interpretation cannot be initiated or managed when using the Zoom mobile app. Participants joining from the Zoom mobile app can only listen to interpretation audio channels and view interpreted text.
  • Language interpretation cannot be used in breakout rooms, only the main session of a meeting.

How to enable or disable Language Interpretation

Note: If you do not have this setting, please contact Zoom Support to request this feature be enabled.

Account

To enable or disable Language Interpretation for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Advanced), click the Language Interpretation toggle to enable or disable it.
  5. If a verification dialog displays, click Enable or Disable to verify the change.
  6. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.

Group

To enable or disable Language Interpretation for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation menu, click User Management then Group Management.
  3. Click the applicable group name from the list.
  4. Click the Meeting tab.
  5. Under In Meeting (Advanced), click the Language Interpretation toggle to enable or disable it.
  6. If a verification dialog displays, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  7. (Optional) If you want to make this setting mandatory for all users in the group, click the lock icon , and then click Lock to confirm the setting.

User

To enable or disable Language Interpretation for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Advanced), click the Language Interpretation toggle to enable or disable it.
  5. If a verification dialog displays, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.

Add and select languages after enabling Language Interpretation

Once Language Interpretation is enabled at the account, user, or group level, you can select or add languages.

  1. Once enabled, the following default 9 languages will be displayed: 
    • English
    • Chinese
    • Japanese
    • German
    • French
    • Russian
    • Portuguese
    • Spanish
    • Korean
  2. Click the plus sign (+) symbol to add more languages.
  3. Under Add Language, enter the name of the language you want to add.
  4. Select the language in the drop-down menu.
  5. Click Add.
    Once added, the language will be in your list of languages.
    Note: While there is not a limit for how many languages you can add, only 5 custom languages can be used in a meeting or webinar at the same time. 

How to add language interpreters to meetings or webinars

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Meetings.
  3. Click Schedule a Meeting.
  4. Next to Meeting ID, select Generate Automatically. This setting is required for language interpretation. 
  5. Next to Interpretation, select the Enable language interpretation check box.
  6. Enter the information for your interpreters.
    The languages you select for interpreters will create audio channels for those languages in your meeting, but not all of these channels have to be used in the meeting.
    Note: The pre-assigned interpreters must be signed in to the account associated with the chosen email address. If they are not signed in with that email address when joining the meeting or webinar, they will not be recognized as an interpreter; however, the host can manually assign them to be the interpreter in the meeting. 
  7. Click Save.
  8. To modify the list of interpreters, click Edit.
    • To add additional interpreters, click + Add Interpreter. Then, enter the information for your interpreters. 
    • To resend email invitations, click the email icon email-button.png next to the interpreter's name.
    • To copy email invitations, click the ellipses next to the interpreter's name more-button.png. Then, click Copy Invitation.
    • To remove interpreters. click the ellipses next to the interpreter's name more-button.png. Then, click Remove This Intepreter.
  9. Click Save when you are finished.

Note: This process is similar to enabling language interpretation for webinars. In the navigation menu, click Webinars, then click Schedule a Webinar; follow Steps 3-6.

How to start Language Interpretation in meetings or webinars

Note: Language interpretation cannot be initiated or managed when using the Zoom mobile app. Participants joining from the Zoom mobile app can only listen to interpretation audio channels and view interpreted text.

  1. Sign in to the Zoom desktop client.
  2. Start or join a meeting.
  3. Once your meeting has started, click Interpretation in the meeting controls.
    You can add or remove interpreters from this menu if necessary.
  4. Click Start to begin the interpretation sessions.
    After the host clicks Start, the interpreters will receive a message that they have been assigned a language.

    Note: The pre-assigned interpreters must be signed in to the account associated with the chosen email address. If they are not signed in with that email address when joining the session, they will not be recognized as an interpreter; the host however can manually assign them to be the interpreter in the meeting. 
  5. Interpreters and attendees can now click Interpretation in the meeting controls and select a language channel.
  6. An interpreter in the channel will hear the original meeting audio which they can translate. Interpreters only have access to the language channel they have been assigned to. Participants in a language channel will hear the translated audio and also the original audio at a lower volume. 
  7. To end the interpretation session(s), the host must click Interpretation  in the meeting controls.
  8. Once the Language Interpretation window opens, the host can click End to stop the sessions.
  9. The host can also click Manage Language Interpretation to make changes to the interpreter settings during a session. 

How to manage your language interpreter role

As a language interpreter, you can only broadcast to one language channel at a time. This eliminates unnecessary language crossover and helps reduce confusion. You can switch between the native audio channel of the meeting and the interpretation audio channel you have been assigned to. 

Note: You can only join language interpretation from computer audio. You cannot use the dial-in or call me phone audio features.

Once a meeting host assigns you as a language interpreter, a window will appear, notifying you of which language you are responsible for:

  1. Sign in to Zoom desktop client.
  2. Join a meeting that you have been assigned as an interpreter by the host.
  3. Click OK to accept the language you have been assigned to interpret.

Switch audio channels during meetings

To switch between audio channels during the meeting:

  1. Click the language of the audio channel you want to broadcast to.
  2. Speak in the language of the audio channel you are broadcasting to.

How to listen to Language Interpretation

  1. In your meeting/webinar controls, click Interpretation
  2. Click the language that you would like to hear.
  3. (Optional) To hear the interpreted language only, click Mute Original Audio.

Notes:

  • You must join the meeting audio through your computer audio/VoIP. You cannot listen to language interpretation if you use the dial-in or call me phone audio features.
  • As a participant joining a language channel, you can broadcast back into the main audio channel if you unmute your audio and speak.
  1. In your meeting controls, tap the ellipses more-button.png.
  2. Tap Language Interpretation
  3. Tap the language you want to hear.
  4. (Optional) Tap the toggle to Mute Original Audio.
  5. Click Done.

Notes:

  • You cannot listen to language interpretation if you use the dial-in or call me phone audio features.
  • As a participant joining a language channel, you can broadcast back into the main audio channel if you unmute your audio and speak.