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Inbound call notifications Follow

Overview

If use the Zoom desktop client or mobile app to receive calls, Zoom displays caller information to help you identify how the caller was routed to your number (e.g. direct number, company number, or call queue).

Note: All call notifications display the caller ID. You will not receive call notifications if you manually set your status to Do not disturb (Windows, Mac, Android, iOS) or Busy (Linux).

This article covers:

Desktop client and mobile app

Note: Screenshots in this article were taken on the Zoom desktop client on Windows. The same information is display on all platforms but the design appears slightly different.

Direct phone number

If the caller dialed your direct phone number, the call notification displays Call for followed by your direct phone number the caller dialed.

Company number, auto receptionist, or IVR

If the caller dialed the company number and your extension number, you will see a regular call notification with just the caller ID. This also applies if the call was routed through an auto receptionist or interactive voice response (IVR) system.

Call queue

If the caller directly dialed a call queue, the call notification displays Call for followed by the call queue name. 

Note: You will not receive call notifications from call queues if you're currently on a call or disabled calls from call queues.

Internal contact

If the call was from another Zoom Phone user in the same organization, the call notification displays the caller's Zoom profile name/picture and extension number.

Internal transferred call

If an internal contact transferred a call to you, the contact's profile name appears after Transfer from. The notification also displays the caller ID of the party that is being transferred.

Synced contact

If you synced your contacts, the caller's name and number appear as you specified in your third-party contacts directory. 

Note: Synced contacts are currently not supported on Linux, Android, and iOS. If you're using the Zoom mobile app and enabled phone contacts matching, the name in your phone's default contacts app will display instead of the caller's caller ID name.

Busy on a call

If you're currently on a call and there's an inbound call, the call notification displays these options:

  • Hold & Accept: Place the current call on hold and answer the inbound call.
  • Send to Voicemail: Stay on the current call and send the inbound call to your voicemail.
  • End & Accept: Hang up the current call and answer the inbound call.

Note: You will not receive call notifications from call queues if you're currently on a call or disabled calls from call queues.

Call delegation or shared line group

If you're a a delegator, delegator, or shared line group member, see our articles about call delegation or shared line groups to learn more about inbound call notifications.

 

Desk phones

Note: Call notifications on desk phones are less detailed than notifications on the Zoom Desktop Client or Mobile App. Use the desk client or mobile app for more detailed notifications.

Direct phone number

If the caller dialed your direct phone number, most phone models display your name in the call notification. The call notification also displays or highlights the direct phone number that the caller dialed. Some Yealink models will not display your name.

Company number, auto receptionist, or IVR

If the caller dialed the company number and your extension number, most phone models display your name in the call notification. This also applies if the call was routed through an auto receptionist or interactive voice response (IVR) system.

Some Yealink models will not display your name.

Note: The call notification does not display the company number or auto receptionist's number. It displays or highlights your direct number. If you have multiple direct numbers, it displays or highlights your primary number specified in your Line Keys setting. If you don't have direct numbers, the call notification displays the primary line label (usually your name).

Call queue

If the caller directly dialed a call queue, most phone models display the call queue name. 

Note: The call notification does not display the call queue's number. It displays or highlights your direct number. If you have multiple direct numbers, it displays or highlights your primary number specified in your line key settings.

You will not receive call notifications from call queues if you're currently on a call or disabled calls from call queues.

Internal contact

If the call was from another Zoom Phone user in the same organization, the call notification displays the caller's Zoom profile name and extension number. If the caller dialed your direct number, the call notification displays or highlights the number they dialed.

Note: If they dialed your extension, the call notification displays or highlights your direct number. If you have multiple direct phone numbers, it displays or highlights your primary number specified in your Line Keys setting.

Call delegation or shared line group

If you're a a delegator, delegator, or shared line group member, see our articles about call delegation or shared line groups to learn more about inbound call notifications.

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