Overview
A Dedicated Dial-In Number is a phone number tied directly to a user’s Personal Audio Conference. By using this number, the host, as well as participants, will not be prompted to enter a conference ID number when joining, however, it will still prompt for a host key if the host has not joined yet.
This phone number can only be used for Personal Audio Conferences, and are only US-based numbers currently.
This article goes over:
- Purchase a Dedicated Dial-In Number
- Enabling a Dedicated Dial-In Number
- Using a Dedicated Dial-In Number
- Custom Greetings and Hold Music
Prerequisites
- Pro, Business, Education or Enterprise plan
- Audio Conferencing Options Add-on
- The Hosting user is a Licensed user
Purchasing a Dedicated Dial-In Number
- Sign in to the Zoom Web Portal.
- Click Account Management > Billing.
- Click Edit to the right of Audio Conferencing Options under the Current Plans section.
Note: If you have not already purchased the plan, please see Purchasing Audio Conferencing. - Click the checkbox next to Dedicated Dial-In Numbers.
- Type in the number of Dedicated Dial-In numbers you want to purchase.
Note: A Dedicated Dial-In number can only be assigned to one user at a time. - Click Continue.
Enabling a Dedicated Dial-In Number for a User
- As the Owner or an Admin, sign in to the Zoom Web Portal.
- Click User Management > Users.
- Click Edit to the right of the user you want to assign the number to.
- On the next screen, enable Dedicated Dial-In Number.
- Click Save.
Using a Dedicated Dial-In Number
Accessing the Number
- Sign in to the Zoom Web Portal.
- Click Personal Audio Conference.
- Your Dedicated Dial-In Number will be listed at the top of the page.
Sending the Invitation
You can copy the auto-generated invitation for conference participants and send it out to them via email, add it to a calendar invite, or share elsewhere. If you have set a listen-only password, you will also have the option to copy the invitation for listen-only participants.
To copy the invitation:
- Click Copy the Invitation for [Participants or Listen-Only Attendees].
- Click Select All.
- Right-click to copy or use Ctrl-C on a PC or Linux or Cmd-C on Mac.
- Paste the invitation where you would like to share it.
Custom Greetings and Hold Music
Account owners and admins, can add a personalized welcome message, and hold music. Once uploaded when a participant dials into a personal audio conference using a dedicated dial-in number, they will receive the welcome message. The hold music will play, while a participant is on hold. The audio files must be in the .wav format (8k, mono, ULAW or ALAW).
To upload the files:
- Sign in to the Zoom web portal
- In the navigation panel, click Account Management then Account Settings.
- Click the Telephone tab.
- Click the edit icon, under Telephone welcome message or Telephone on-hold music.
- Browse for the desired .wav file and select it for uploading.
- Once completed, repeat steps 4-5 for the other recording option, if desired.
Note: Once the file is uploaded, it will take 24 hours for the audio file to be used with the dedicated dial-in number.
For more instructions on using a Personal Audio Conference, please see Hosting a Personal Audio Conference Meeting.