At Zoom, we are hard at work to provide you with the best 24x7 global support experience during this pandemic. As part of this ongoing commitment, please review our updated Support Guidelines.

Related articles

Using Dedicated Dial-In Numbers Follow

Overview

A Dedicated Dial-In Number is a phone number tied directly to a user’s Personal Audio Conference. By using this number, the host, as well as participants, will not be prompted to enter a conference ID number when joining, however, it will still prompt for a host key if the host has not joined yet.

This phone number can only be used for Personal Audio Conferences, and are only US-based numbers currently. 

This article goes over: 

Prerequisites

  • Pro, Business, Education or Enterprise plan
  • Audio Conferencing Options Add-on
  • The Hosting user is a Licensed user

Purchasing a Dedicated Dial-In Number

  1. Sign in to the Zoom Web Portal.
  2. Click Account Management > Billing.
  3. Click Edit to the right of Audio Conferencing Options under the Current Plans section.
    Note: If you have not already purchased the plan, please see Purchasing Audio Conferencing.
  4. Click the checkbox next to Dedicated Dial-In Numbers.
  5. Type in the number of Dedicated Dial-In numbers you want to purchase.
    Note: A Dedicated Dial-In number can only be assigned to one user at a time.
  6. Click Continue.

Enabling a Dedicated Dial-In Number for a User

  1. As the Owner or an Admin, sign in to the Zoom Web Portal.
  2. Click User Management > Users.
  3. Click Edit to the right of the user you want to assign the number to.
  4. On the next screen, enable Dedicated Dial-In Number.
  5. Click Save.

Using a Dedicated Dial-In Number

Accessing the Number

  1. Sign in to the Zoom Web Portal.
  2. Click Personal Audio Conference.
  3. Your Dedicated Dial-In Number will be listed at the top of the page.

 

Sending the Invitation

You can copy the auto-generated invitation for conference participants and send it out to them via email, add it to a calendar invite, or share elsewhere. If you have set a listen-only password, you will also have the option to copy the invitation for listen-only participants.

To copy the invitation:

  1. Click Copy the Invitation for [Participants or Listen-Only Attendees].
  2. Click Select All.
  3. Right-click to copy or use Ctrl-C on a PC or Linux or Cmd-C on Mac.
  4. Paste the invitation where you would like to share it. 

Custom Greetings and Hold Music 

Account owners and admins, can add a personalized welcome message, and hold music. Once uploaded when a participant dials into a personal audio conference using a dedicated dial-in number, they will receive the welcome message. The hold music will play, while a participant is on hold. The audio files must be in the .wav format (8k, mono, ULAW or ALAW). 

To upload the files:

  1. Sign in to the Zoom web portal
  2. In the navigation panel, click Account Management then Account Settings.
  3. Click the Telephone tab.
  4. Click the edit icon, under Telephone welcome message or Telephone on-hold music.
  5. Browse for the desired .wav file and select it for uploading.
  6. Once completed, repeat steps 4-5 for the other recording option, if desired. 
    Note: Once the file is uploaded, it will take 24 hours for the audio file to be used with the dedicated dial-in number.

For more instructions on using a Personal Audio Conference, please see Hosting a Personal Audio Conference Meeting.