Account Consolidation with Managed Domain Follow

Overview

Separate accounts with a specific email domain (such as @mycompany.com) are consolidated into one account when a managed domain is activated. These separate accounts have the option to change their email addresses to avoid being consolidated. Any licenses or add-ons purchased by separate accounts can be refunded during the consolidation process. Once the accounts are consolidated, the master account with the managed domain will determine which licenses and add-ons are assigned to the added users.

This article covers:

Prerequisites 

  • Request to consolidate from an account with a managed domain
  • Alternative email address (to avoid consolidation)

Instructions

Consolidating Accounts

  1. When a managed domain is activated, you will be prompted to join the master account or change your email address. The prompt will appear when you sign in to an existing account or sign up for a new one.
    Note: Signing in to the Zoom web portal or the client will trigger the prompt.
  2. Click Join the Account then click Continue.
  3. Users with paid accounts will be prompted to refund their outstanding balance before consolidating.
  4. Once the refund request has been submitted, a confirmation page appears. An email will be sent when the refund process is complete.
  5. Users without paid accounts will simply receive confirmation that they have joined the master account.

Changing the Account Email

  1. When a managed domain is activated, you will be prompted to join the master account or change your email address. The prompt will appear when you sign in to an existing account or sign up for a new one.
    Note: Signing in to the Zoom web portal or the client will trigger the prompt.
  2. Click Change Email Address then click Continue.
  3. Complete the required fields, then click Save.
  4. A confirmation email will be sent to your new email address. Open the email and click Confirm Change.
  5. Enter a new password and click Submit.
  6. Click Sign in Now to access your account.
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