Requesting a vanity toll-free number

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Vanity toll-free numbers are numbers that can be used to spell out memorable words or phrases. They can be used to make a phone number recognizable for your brand; for example, 1-800-FLOWERS.


  • Requesting for Vanity DID (local) numbers is not supported.
    This is only applicable in US and Canada. Outside of North America is not supported.

Prerequisites for requesting a vanity toll-free number

  • Account owner or admin privileges
  • Zoom Phone toll-free license
  • The vanity numbers you want to request

How to check for available toll-free licenses

  1. Sign in to the Zoom web portal.
  2. Click Phone System Management, then click Users & Rooms.
  3. Click Plan Details, then click the Phone Numbers tab.
    Check if you have available toll-free licenses in the far-right column. 

How to request a vanity number

Draft an email to with the following information:

  • Zoom account number
  • Numbers you want to request
  • Confirmation that there is an available toll-free license
  • CC your Account Manager or main point of contact at Zoom

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