Switching Between a Zoom Phone Call and Zoom Meeting Follow

Overview

If you are in a Zoom Phone call and a Zoom meeting at the same time, you can switch between them. In other words, you can perform the following:

  • Start a Zoom Phone call while in Zoom meeting, then switch back to the meeting.
  • Start a Zoom meeting while in a Zoom Phone call, then switch back to the phone call.

Note: You can also elevate a Zoom Phone call to Zoom meeting.

This article covers:

Prerequisites

  • Zoom Desktop Client
  • Zoom Phone license

Starting a Zoom Phone call while in a Zoom meeting

  1. While in a Zoom meeting, make or receive a Zoom Phone call.
    Zoom will display a message to confirm the switch.
  2. Click Continue.
    You will switch audio from the meeting to the phone call. You will disconnect from meeting audio.
    Note: Zoom will continue to display your meeting video to participants.
  3. See the next section if you want to switch back to the meeting.

Switching audio from a Zoom Phone call to a Zoom meeting

  1. Open the meeting window.
  2. Click Join Audio in the meeting controls.

    The Zoom Phone call will be placed on hold.

Starting a Zoom meeting while in a Zoom Phone call

  1. While in a Zoom Phone call, join or start a Zoom meeting.
    Zoom will display a message to confirm the switch.
  2. Click Continue.
    You will switch audio from the phone call to the meeting. Zoom will place the phone call on hold.
  3. See the next section if you want to switch back to the Zoom meeting.

Switching audio from a Zoom meeting to a Zoom Phone call

  1. Open the main Zoom window.
  2. Click the Phone tab.
  3. Click Unhold in the in-call controls.

    You will switch audio from the meeting to the phone call. You will disconnect from meeting audio.
    Note: Zoom will continue to display your meeting video to participants
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