Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.



Authentication Profiles for meetings and webinars Follow

Overview

Authentication profiles allow hosts to restrict participants who can join a meeting or webinar to those who are logged into Zoom, and even restrict it to Zoom users who's email address uses a certain domain. 

If a participant tries to join the meeting or webinar and is not logged into Zoom, or logging in with the specified email domain, they will receive one of the following messages:

  • if they are not logged into Zoom:
  • If they are logged in with the wrong email domain:

Authentication profiles initially needs to be configured at the account level. Authentication profiles can only be added at the account level. Once you have configured authentication profiles, you can disable it at the account level and all at the group or user level, if you do not want to apply it for all members of your account.

This article goes over:

Prerequisites

  • Pro, Business, Education, or Enterprise Account
  • Zoom Desktop Client:
    • Windows:4.6.0 (13614.1202) or higher
    • macOS:4.6.0 (13610.1201) or higher

Enabling Authentication Profiles 

Initial setup and account level

Authentication profiles initially needs to be enabled for all members of your account while you configure the profiles. Once the profiles are configured, you can disable at the account level if you do not want this to apply for all members of your account. 

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation panel, click Account Management then Account Settings.
  3. Under Schedule Meeting, verify that Only authenticated users can join meetings is enabled.
  4. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
  5. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Creating an Authentication Profile

  1. Type the name of the Meeting Authentication Option
  2. For Select an authentication method, choose one of the following options:
    • Sign in to Zoom- This option allows any users to join the meeting or webinar, as long as they are signed into their Zoom account.
    • Sign in to Zoom with specified domains- This option, allows you to specify the rule so that Zoom users, whose email address contains a certain domain, can join the meeting or webinar. You can either add multiple domains, using a comma in between and/or use a wildcard for listing domains. You can also upload a CSV file with the domains.
  3. Click Save.
  4. You can add more Authentication options to choose from, by clicking Add Configuration.

Disabling Authentication Profiles at the account level

If you do not want authentication profiles to apply for all members of your account, you can now disable this feature at the account level and follow the steps below to enable it at the group or user level.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation panel, click Account Management then Account Settings.
  3. Under Schedule Meeting, click the toggle to disable Only authenticated users can join meetings.

Group

To enable Only authenticated users can join meetings for a group of users

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation panel, click User Management then Group Management.
  3. Click the applicable group name from the list, then click the Settings tab.
  4. Under Schedule Meeting, verify that Only authenticated users can join meetings is enabled.
  5. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.

    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  6. (Optional) If you want to make this setting mandatory for all users in the group, click the lock icon, and then click Lock to confirm the setting.

User

To enable Only authenticated users can join meetings for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Under Schedule Meeting, verify that Only authenticated users can join meetings is enabled.
  4. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
    Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.

Using Authentication Profiles

  1. Sign in to the Zoom web portal.
  2. Schedule a meeting or webinar
  3. Under Meeting Options or Webinar Options, click Only authenticated users can join.
  4. If there are multiple Authentication Profiles configured, you can choose the authentication profile from the dropdown.