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Advanced desktop client settings Follow

Overview

The desktop client includes advanced options for audio, video, and screen sharing. These options provide more control of the audio and video feed, as well as troubleshooting support.

Note: These features are intended for advanced technical users. Toggling these options without knowledge of a device's hardware and software configuration can result in a sub-standard user experience. 

This article covers:

Prerequisites

  • Zoom desktop client
    • Windows: 5.3.0 (52651.0920) or higher
    • macOS: 5.3.0 (52651.0920) or higher

Advanced video options

To access these options:

  1. Sign in to the Zoom desktop client.
  2. Click your profile picture, then click Settings.
  3. Click the Video tab.
  4. Click Advanced.
  5. The following options will be available (depending on your operating system):

macOS

  • Optimize video quality with de-noise: Enables software-based noise removal used to generate a clearer video image that is sent to participants in a meeting.
  • Use hardware acceleration for receiving video: Utilizes hardware resources to improve rendering of received video feeds; if your system does not have the required hardware resources, this can make the image worse.

Windows

  • Optimize video quality with de-noise: Enables software-based noise removal used to generate a clearer video image that is sent to participants in a meeting.
  • Use hardware acceleration for:
    • Video processing: Utilizes hardware resources to improve rendering of the overall video feeds; if your system does not have the required hardware resources, this can make the image worse. 
    • Sending video: Utilizes hardware resources to improve rendering of the video feed being sent out; If your system does not have the required hardware resources, this can make the image worse.
    • Receiving video: Utilizes hardware resources to improve rendering of received video feeds; if your system does not have the required hardware resources this can make the image worse.
  • Video Rendering Method: Allows you to choose what graphics API to render the video; by default, this is set to auto.
  • Video Rendering Post Processing: Processes the video after it has been captured; by default, this is set to auto.
  • Video Capturing Method: Allows you to choose which multimedia framework to use for video; by default, this is set to auto.

Advanced audio options

To access these options:

  1. Sign in to the Zoom desktop client.
  2. Click your profile picture, then click Settings.
  3. Click the Audio tab.
  4. Click Advanced.
  5. The following options will be available (depending on your operating system): 

macOS

  • Echo cancellation: Software-based echo cancellation technology that removes audio echoes created by the microphone or room acoustics.
  • Show in-meeting option to “Enable Original Sound” from microphone: Adds an in-meeting button to enable original sound
    • Disable echo cancellation: Disables Zoom echo cancellation algorithms. A headset and high quality microphone is strongly recommended with this option. 
    • High fidelity music mode: Optimizes Zoom audio for highest quality music. Sampling rate is increased to 48kHz, CELT codec is enabled, and bit rates are increased to 96 Kbps for mono and 196 Kbps for stereo. It can increase CPU usage and consume greater network bandwidth, so a wired connection is strongly recommended for this. 
    • Use stereo audio: Sends audio in stereo during your meetings and webinars, if your microphone can process audio in stereo.

Windows

  • Signal processing by Windows audio device drivers: Controls the audio signal processing performed by Window's audio drivers. Can be disabled, which will provide Zoom with the raw audio from the audio device. This may help with microphone issues on some devices. 
  • Echo cancellation: Software-based echo cancellation technology that removes audio echoes created by the microphone or room acoustics.
  • Show in-meeting option to “Enable Original Sound” from microphone: Adds an in-meeting button to enable original sound
    • Disable echo cancellation: Disables Zoom echo cancellation algorithms. A headset and high quality microphone is strongly recommended with this option. 
    • High fidelity music mode: Optimizes Zoom audio for highest quality music. Sampling rate is increased to 48kHz, CELT codec is enabled, and bit rates are increased to 96 Kbps for mono and 196 Kbps for stereo. It can increase CPU usage and consume greater network bandwidth, so a wired connection is strongly recommended for this. 
    • Use stereo audio: Sends audio in stereo during your meetings and webinars, if your microphone can process audio in stereo.

Advanced share screen options

To access these options:

  1. Sign in to the Zoom desktop client.
  2. Click your profile picture, then click Settings.
  3. Click the Share Screen tab.
  4. Click Advanced.
  5. The following options will be available (depending on your operating system):  

macOS

  • Limit your screen share to [ ] frames-per-second: Limits your screen-share feed to specific frames per second. You can enable this if you don't meet the bandwidth requirements for screen sharing.
  • Show green border around the shared content: A green border is displayed around the edge of your screen when screen sharing a desktop/monitor to make it easier to identify which screen is being shared.
  • Block all other window pop-ups while window sharing: Enable to block all window pop-ups while window sharing.
  • Use TCP connection for screen sharing: Enable this option if you can't see content on the shared screen, or when others can't see your content on the shared screen.
  • Screen capture mode: These options refer to the method we use to capture the screen for screen sharing.
    • Auto: We automatically try to choose the best method to use for screen share.
    • Capture with window filtering: This method will share your screen without showing windows from the Zoom client.
    • Advanced capture with window filtering: This method will share your screen, include motion detection (when you move a window or play a movie), and will not show windows from the Zoom client.
    • Advanced capture without window filtering: This method will share your screen, include motion detection (when you move a window or play a movie), and will show windows from the Zoom client.
    • Previous Operating Systems: This option can be applicable if you are not on the latest Windows or macOS operating systems, or don't have certain video drivers. If this option isn't enabled, a blank screen may appear on participants screens while the host shares their screen.
      Note: If Show Zoom windows during screen share is enabled, the screen capture mode will override that setting.

Windows 

  • Limit your screen share to [ ] frames-per-second: Limits your screen-share feed to specific frames per second. You can enable this if you don't meet the bandwidth requirements for screen sharing.
  • Show green border around the shared content: A green border is displayed around the edge of your screen when screen sharing a desktop/monitor to make it easier to identify which screen is being shared.
  • Use TCP connection for screen sharing: Enable this option if you can't see content on the shared screen, or when others can't see your content on the shared screen.
  • Screen capture mode: These options refer to the method we use to capture the screen for screen sharing.
    • Auto: We automatically try to choose the best method to use for screen share.
    • Capture with window filtering: This method will share your screen without showing windows from the Zoom client.
    • Advanced capture with window filtering: This method will share your screen, include motion detection (when you move a window or play a movie), and will not show windows from the Zoom client.
    • Advanced capture without window filtering: This method will share your screen, include motion detection (when you move a window or play a movie), and will show windows from the Zoom client.
    • Legacy operating systems: This option can be applicable if you are not on the latest Windows or macOS operating systems, or don't have certain video drivers. If this option isn't enabled, a blank screen may appear on participants screens while the host shares their screen.
      Note: If Show Zoom windows during screen share is enabled, the screen capture mode will override that setting.
  • Enable hardware acceleration for:
    • Screen sharing: Disable this option if participants are reporting issues viewing your shared screen.
    • Annotations on a shared screen or whiteboard: Disable this option if you can't make annotations on the shared screen.