Note: We are experiencing longer wait times than normal due to increased demand. You can still view answers to frequently asked questions or contact us but wait times may be longer than expected. Thank you for your patience.

Deploying the Virtual Room Connector Load Balancer Follow


The Virtual Room Connector Load Balancer can be deployed with multiple Virtual Room Connectors, for large scale deployment. Once the load balancer has been deployed, it can be used as the dial-in address for H.323 and SIP calls for Zoom meetings. 

The Virtual Room Connector Load Balancer is packaged as an OVF and can be deployed onto any virtualization platform that supports OVF including:

For more information, please see the system specifications for the load balancer.

This article goes over:


  • Business, Education, or Enterprise account
  • Room Connector port subscription
  • Deployed Virtual Room Connector

Deploying the load balancer

  1. Sign in to your Zoom web portal and navigate to H.323/SIP Room Connector.
  2. Click the Virtual Room Connector tab.
  3. Under Download & Token, click Virtual Room Load Balancer.
  4. Download the OVF and VMDK files.
  5. Open and deploy the files in your VM client.
  6. Once the VM has been started, go to https://ipaddress:5480 in your browser.
  7. Login with the default credentials
    1. User: root
    2. Password: zoomvideo
  8. Go back to the Virtual Room Connector tab of the web portal.
  9. Click Virtual Room Connector, and copy the Token.
  10. In the VM interface, paste the Token in the Configuration tab. 
  11. Change the IP address under General Settings if necessary, and then note the address for later use.
  12. Click Save Settings.
  13. Click the System tab, and click Reboot.

Enabling the load balancer

  1. After the reboot, go back to the Virtual Room Connector tab in the web portal.
  2. Click Enable the load balancer for Virtual Room Connectors.
  3. Enter the address from step 10, and then click Save.
  4. Log into your Virtual Room Connector web console.
  5. Click Configure.
  6. In the Controller1 IPv4 Address, enter the IP address of the load balancer. 

    Note: If you are deploying multiple load balancers, enter a second IP address for the Controller 2 IPv4 Address
  7. Click Submit

Changing the VM Login Password

  1. In the VM click Login.
  2. Login in with the default credentials.
  3. Type sudo passwd root, then Enter.
  4. Type the new password, then Enter.
  5. Retype the password, then Enter.
Was this article helpful?