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Setting up and using two-factor authentication Follow

Overview

Two-factor authentication (2FA) is a two-step sign-in process that requires a generated code on a mobile app in addition to a Zoom username and password. This provides an additional layer of security since users will need access to their phone to sign in.

Admins can enable 2FA for your users, requiring them to set up and use 2FA to access the Zoom web portal. You can also reset an existing 2FA setup if a user has lost access to their 2FA app. Users need to set up 2FA using a supported app on their phone.

Note: 2FA does not apply to the Zoom Desktop Client or Mobile App

This article covers:

Prerequisites

  • Enabling 2FA: Account owner or admin privileges
  • Using 2FA: Android or iOS device with a 2FA app that supports Time-based One-Time Password (TOTP) protocol. The following apps are recommended.

Enabling 2FA (admin)

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Advanced then Security.
  3. Click the toggle next to Use 2-step verification with Google Authenticator.
  4. Select one of these options to specify users to enable 2FA for:
    • All user in your account: Enable 2FA for all users in the account.
    • Users with specific roles: Enable 2FA for roles with the specified roles. Click Select specified roles, choose the roles, then click OK.
    • Users belonging to specific groups: Enable 2FA for users that are in the specified groups. Click the pencil icon, choose the groups, then click OK.
  5. Click Save.
    Note: You can share the instructions to set up 2FA with your users.

Resetting 2FA for a user

You can reset a current 2FA setup if a user lost access to their 2FA app. For example, they misplace their device, uninstalled the 2FA app, or removed Zoom from their 2FA app.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Advanced then Security.
  3. Click reset two-factor verification for this user.
  4. Enter the email address or username.
  5. Click Reset.
    The next time the user signs in to the Zoom web portal, they will be prompted to set up 2FA again.

Setting up 2FA (user)

If your Zoom admin has enabled two-factor authentication (2FA) for you, you will need to set up 2FA when you first log in to the Zoom portal.

Note: 2FA does not apply to the Zoom desktop client or mobile app.

Tip: If you have more than one mobile device, consider setting up 2FA on multiple devices in case you misplace one.

  1. Sign in to the Zoom web portal after your admin has enabled 2FA.
    Zoom will display a QR code.
  2. Open the 2FA app on your mobile device and use it to scan the QR code on the Zoom web portal.
    The 2FA app will generate a 6-digit one-time code.
  3. Enter the generated code in the Verification code field.
  4. Click Continue to finish setting up 2FA.

Signing in using 2FA (user)

Note: If you no longer have access to your 2FA app (for example, misplaced device, uninstalled 2FA app, or removed Zoom from 2FA app), contact your admin to reset your 2FA setup. When you sign in to the Zoom web portal, you will be prompted to set up 2FA again.

  1. Sign in to the Zoom web portal using your regular username and password.
  2. Open the 2FA app on your phone.
  3. Enter the one-time code displayed on the 2FA app on your phone.
  4. Click Continue.