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Error codes for billing Follow

Overview

Use this article to identify and troubleshoot common billing errors when paying in the Zoom web portal using credit card or PayPal.

Note: Before reading this article, we recommend verifying that all card information has been entered correctly based on how it is shown on your payment card.

This article covers:

General

Error code and description

Suggested troubleshooting
200: Address mismatch Verify that the address entered under the Payment Method section matches what your bank has on file for the payment card that you entered. If you're unsure, contact your bank to confirm the primary address they have on file for your payment card.
202: Invalid Expiration Date Make sure you enter a valid expiration date as shown on your credit card. You may have to re-enter all credit card information in order to update the expiration date.
203: General Decline of Card; no other information provided by issuing bank Make sure you correctly entered the expiration date and security code. If you're still getting this error, your bank may have blocked the payment. Contact your bank for help.
208: Card is out of date or expiration date invalid Make sure you are using a credit card with a valid expiration date.
230: The authorization request was approved by the issuing bank but declined Use a different credit card.
405: System error

Use a different credit card. If you're still getting this error, contact Zoom for help.

102, 500: Invalid field Contact Zoom for help.
150 Contact Zoom for help.

 

PayPal

Error code and description

Suggested troubleshooting
10417:  The transaction did not complete with the customer's selected payment method

Use an alternative payment method from your PayPal wallet or add a new credit card to PayPal.

Note: Zoom does not accept PayPal balances.

10204: Account is closed or restricted PayPal declined the transaction. Contact PayPal for assistance.
10009

Refund was already processed by PayPal and no further refund is owed.

 

Stripe

See the Stripe documentation website for error codes.