Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.



Dashboard for Meetings and Webinars Follow

Overview

The Meetings and Webinars sections allow you to view the current live meetings or webinars as well as past meetings or webinars being held. Past meetings and webinars can be exported to a CSV file. This overview will show if audio, video, screen sharing, and recording were being used in the meeting as well. You can also see the license types of each user on your account.

This article covers:

Prerequisites

  • Business, Education or API Plan
  • Admin-Role Access

Meetings

Accessing the Meetings Tab

To access the Meeting tab of the Dashboard:

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Dashboard.
  3. At the top of the Dashboard screen, click Meetings.
  4. (Optional) Click Past Meetings to access historical meeting data.

Using the Meetings Tab

Once on the Meeting tab, you will be shown the current live meetings or meetings that have been hosted on your account, which includes multiple columns of data. The default columns include:

  • Meeting ID - The Meeting ID number of the meeting.
  • Topic - The topic of the meeting.
  • Host - The name of the hosting user.
  • Start Time - The time when the meeting started.
  • Participants - Shows the current number of participants in the meeting.
  • Phone - Designates if any participants are joining the audio via telephone.
  • VoIP - Designates if any participants are joining audio via their computer or mobile device.
  • Video - Designates if there are participants who are sending video via a camera.
  • Screen Sharing - Designates if there is or was screen sharing during the meeting.
  • Recording - Designates if the meeting is or was being recorded.
  • CRC - Designates if an H.323/SIP device joined the meeting.
  • Encryption - Designates if the meeting is or was Encrypted.

Additional informational columns, including Scheduling Tracking Fields, can also be added to the view. To add more columns to the table:

  1. Click Customize.
  2. Click the checkbox to the left of the desired fields, to add them to your view.
  3. (Optional) You can also remove fields from your view, by unchecking the checkbox to the left of the undesired fields.

Using the search field, you can search for meetings by the Host's user name, email address, user group, Meeting ID, or the meeting Topic

You can also click Issue Topic, and select specific meeting issues, to get a list of live or past meetings with participants that experienced a particular or multiple issues including audio, video, screen sharing, CPU, or disconnect and reconnect issues.

Meeting and Participant Details

To get a more detailed view of the meeting and the participants, click on the Meeting ID, of a meeting in the Live or Past Meeting tab.

Once on the meeting details page, all current and past participants will be listed on the page, including the following information:

  • Participant - The display name of the participant.
  • Device - Type of Device the participant is or was connecting from.
  • IP Address - IP Address of the device, the user is or was connecting from.
  • Location - Geographical location of the participant.
  • Network Type - Network type of participant (Wired, Wifi, 4G, etc.).
  • Health - Notifies if there were any Warning level or Critical level issues in the meeting.
  • Issue - Shows any current connection/client health warnings, including unstable audio, or video, or screen sharing quality, high CPU usage, or disconnect and reconnect issues. 
  • Microphone - Selected Microphone device by the Zoom client.
  • Speaker - Selected speaker device used by the Zoom client.
  • Camera - Selected camera device used by the Zoom client.
  • Data Center - The Zoom Data Center, the participant connected to for the meeting.
  • Connection Type - The data protocol type the participant is or was using.
  • Join Time - The time the participant joined the meeting.
  • Leave Time - The time the participant left the meeting.

If it is a Live Meeting, clicking on the OverallAudio, Video, or Screen Sharing buttons, will give current bitrate, latency, and jitter rates, as well as the current average and maximum Packet loss. 

Clicking on a participant’s name will also give a more detailed view of their connection. The top row gives the basic information about a participants device:

  • Participant - Participant’s display name.
  • Device - Type of Device the participant is connecting from.
  • Location - Geographical location of the participant.
  • Remote Address - IP Address of the device, the user is connecting from.
  • Version - Version of the Zoom Desktop, Mobile, or Zoom Rooms client the participant is using.
  • Health - Gives a warning if there are any, Warning level or Critical level issues in the meeting.
  • Issue - Shows any current connection/client health warnings, including unstable audio, or video, or screen sharing quality, high CPU usage, or disconnect and reconnect issues. 
  • Microphone - Detected Microphone device by the Zoom client.
  • Speaker - Detected speaker device by the Zoom client.
  • Camera - Detected camera device by the Zoom client.
  • Data Center - The Zoom Data Center, the participant connected to for the meeting.
  • Connection Type - The data protocol type the participant is using.
  • In-room Participants - Number of participants connecting from that particular device.

Below you can view the detailed stats for Audio, Video, and Screen Sharing, including the bitrate, latency, jitter, as well as packet loss average and maximum. For Video and Screen Sharing, you can also view the resolution and framerate.

You can also view the CPU Usage including the minimum, average, and maximum used by Zoom during the meeting/webinar, as well as the maximum used by the system (device) overall during the meeting. 

All of this information is also presented in graphical form as well. Using the slider below the graph. The amount of time presented on the graph can be reduced or increased to view a specific time during the meeting for troubleshooting purposes.

Advanced Dashboard Meeting Features

Join As Assistant

During a live running meeting, an admin can use the Join as the Assistant feature, which will allow an admin to join into the meeting as a co-host, if the host is currently logged in and in the meeting. To use this option

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Dashboard.
  3. At the top of the Dashboard screen, click Meetings.
  4. Search for the desired live meeting.
  5. Click on the Meeting ID number of the meeting.
  6. Click Join as Assistant.

Exporting Data in CSV Format

Past meeting information can be exported as a CSV file for record-keeping or analysis of your account’s usage. Either a list of meetings over a certain time period (up to 1 month) or the participant details of a particular meeting can be exported.

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Dashboard.
  3. At the top of the Dashboard screen, click the Meetings tab.
  4. Click Past Meetings.
  5.  To generate the desired report:
    • If you want to export the list of meetings in CSV format, click Export to CSV at the top of the page
    • If you want to export the participant details of a particular meeting, click the desired Meeting ID number, then click Export details to CSV.
    • If you want to export a participant's details from a particular meeting, click the desired Meeting ID number, then click the participant's name. On the Participant's details page, click Export details to CSV.
  6. Once the report has been processed, click Downloads at the top of the page.
  7. Click Meetings, to access the generated reports.
  8. Click Download, to download and view the report. 

IP Usage Report

The IP Usage Report, allows admins and owners to view a list of IP addresses participants are connecting from, for any current live meetings running. To access the reports

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Dashboard.
  3. At the top of the Dashboard screen, click the Meetings tab
  4. Click IP Usage Report.

Here you will be shown:

  • IP Address - Public IP address currently connected to a live meeting.
  • Location - Geographical location of the IP Address.
  • Meeting Count - The number of meetings participants are currently connecting to from that address.
  • Participant Count - The number of overall participants connecting from that address.

Clicking on a number under the Meeting Count column will give a list of the current Meeting IDs those addresses are connected to.

Quality Settings

Admins can set the thresholds for audio, video, screen sharing, and CPU usage, for triggering notifications on the Dashboard. To set these thresholds:

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Dashboard.
  3. At the top of the Dashboard screen, click the Meetings tab
  4. Click Quality Settings.
  5. Click either the Audio, Video, Screen Sharing, or CPU Usage tab.
  6. Click Edit.
  7. Set the values to the desired threshold.
  8. Click Apply.

Webinars

The Webinars section is similar to meetings. You can see live webinars in progress as well as past webinars.

To access the webinar tab:

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Dashboard.
  3. At the top of the Dashboard screen, click Webinars.
  4. (Optional) Click Past Webinars to access historical meeting data.

All of the same information from participants in meetings will be shown for panelists in the webinar. For attendees, you can see a list of basic information, such as their name, device, IP address, location, network type, device, the time they joined/left, and the leave reason. 

Advanced features including IP Usage Reports, Join as Assistant, and exportable CSV reports, are available for Webinars as well.