Understanding Dashboard statistics and graphs

The Dashboard tab provides graphs for quick statistics on users, meetings, and Zoom Rooms. Many of the graphs have arrows to adjust which data is being shown and the information can be exported by clicking the download icon next to a chart.

Hovering your mouse over vertical or horizontal bars will display the value (minutes, meetings, participants, etc.) and the date range the bar covers.

For more information on using the overall features, refer to the Dashboard overview. 

This article covers:

• How to access the Dashboard homepage
• How to understand the System Health tab
• How to understand the Usage data tab
  • Overall stats
  • Client Versions
    • Overview
    • Endpoint
    • Joins
    • VDI
  • Meetings
    • Top 10 Users
    • Usage
    • Top 10 Locations
    • Meetings Year-to-Date Trend
    • Devices
    • Zoom Meetings Client Customer Satisfaction Trend
    • Zoom Meetings Client Feedback
    • Meetings and Webinars Issues Trend
  • Zoom Rooms
    • Top 25 Zoom Rooms Usage by Minutes
    • Zoom Room Usage
    • Top 25 Zoom Rooms with issues
    •  Zoom Rooms Feedback
    • Zoom Rooms Customer Satisfaction Trend
    • Top 25 “Not Good” Zoom Rooms
• How to download a report

Prerequisites for accessing dashboard data

• Business, Education, or API Plan
• Account owner or admin privileges
• Unified health dashboard feature must be enabled by Zoom

How to access the Dashboard homepage

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Dashboard.

How to understand the System Health tab

The System Health page contains the unified health Dashboard that allows you to monitor, diagnose, and troubleshoot the underlying reasons for temporary technical problems throughout the Zoom platform on a large scale. 

Note: To have the unified health Dashboard feature enabled, submit a request to Zoom Support.

The components that make up the unified health dashboard include:

• Time selector: Allows you to control the time range that makes up the data in the dashboard.

  Click the Data in the last dropdown menu to select to view live data or data in the last 15 min or select 30 minutes, 45 minutes, or 1 hour. The last refresh time will display next to Data update time.

• Product health charts: Consists of usage and quality health score for each product within the defined time range. Hover over the chart then click Drill in to delve into the raw data.
  • Audio score: Zoom uses an optimized E-Model ((ITU-T Rec. G.107 [1]) to calculate the audio quality score. This is a standard algorithm for estimating end-to-end speech quality under conversational conditions. The objective of the E-model is to determine a transmission quality rating (R-factor). The R-factor is then mapped to Mean Opinion Score (MOS).
  • Video score: Zoom uses Video Multi-method Assessment Fusion (VMAF) for video quality assessment. VMAF scores range from 0 to 100, with 0 indicating the lowest quality, and 100 the highest. The video score is calculated from the received resolution, frame-rate, and bit-rate, which are affected by network status (jitter, packet loss, bandwidth), subscription video size, sender CPU status, and receiver CPU status. The screen share score is calculated from the received frame-rate and bit-rate, which are affected by network status (jitter, packet loss, bandwidth), subscription frame-rate, sender CPU status, and receiver CPU status. The Meeting score is the weighted average of the participants’ scores, based on their time in the meeting.
  • Quality score:

    Score	Audio	Video
    0-1 (<1)	The audio was mostly absent or sporadic, with prolonged periods of silence.	The picture is hardly visible, with severe blurring and the video does not move for a long time.
    1-2 (<2)	The sound quality is extremely poor and the audio content is almost inaudible.	The picture is very blurred and often gets stuck.
    2-3 (<3)	The audio often has distortion, noise, and other problems but the content is basically continuous allowing normal communication	The video definition is average with few issues, making the video quality mediocre.
    3-4 (<4)	The audio occasionally has distortion, noise, incoherence, and other problems but the problem frequency is very low, resulting in overall good audio quality.	The video definition is high, with occasional instances of freezing, fast/slow motion, or other issues, but the frequency is very low resulting in overall good video quality.
    4-5 (<5)	The audio is almost flawless and the quality is excellent	The video is almost flawless and the quality is excellent

    Note: Meeting level score is determined by a weighted average of all participants, weighted based on the time each user is in the meeting.
• Global heat map: Displays the overall health score by city, based on network IP locations that have at least 10 endpoints, over the user-defined time range. The lowest of the three MOS values (between audio, video, and screen share scores) must be between 60%-100% to be classified as healthy/green. If it's below 60%, it will be marked as red/critical.

  Click the Global Heat Map by dropdown to select between Meeting, Webinar, Phone, or Zoom Room.

How to understand the Usage data tab

Overall stats

At the top of the Dashboard homepage, you can change the date range for the statistics and graphs on the rest of the page. The date range can be set for either the last 7 days, 30 days, 180 days, or 12 months. There is also a custom range option as well, which can be set up to 12 months prior.  

Below the date range selection, the overall usage statistics by the account are shown.

These stats include:

• Active Users: The number of active users on the account, as well as the amount who have recently joined the account and the total amount of users on the account.
• Meetings: The number of meetings hosted on the account during the set date range, as well as the number of total meeting minutes and the total number of participants who have joined the meeting. 
• Audio Conferencing Minutes: The number of minutes used by participants in the meetings during that time for the following categories: toll-free dial-in, call-out, premium toll dial-in, and toll dial-in. 
• SIP-Connected Audio Minutes: The number of overall meeting minutes for connections through the Zoom SIP trunk. 
• CRC Ports Usage: The number of overall CRC ports used. 
• Webinars: The number of webinars hosted on the account during the set date range, as well as the number of total meeting minutes and the total number of participants in the webinars. 
• Recording Storage Used: The Cloud recording storage used by users on the account, as well as the total storage available to the account.

Client Versions

Shows data for every device that a user signs in to and summarizes data based on whether the device needs an update with respect to the Zoom minimum supported version. You can view Client Version by Overview, Endpoint, Joins, and VDI.

This also records the last login for each platform type and combines duplicate logins, only keeping the most recent one.

Overview

Displays a percentage breakdown of joins on clients with respect to the following metrics:

• Unsupported Versions: Users are on a version that is older than the Zoom minimum version, which is a quarterly update. On the date of each new enforcement, users on a client below the minimum version will be signed out of their client and are required to update to the minimum version or higher.
• Version Requires Update: Users are on a version that is at least the minimum version or newer, but less than the next minimum version. On the next update of the quarterly window, this will not be supported. Users are recommended to upgrade.
• No Update Required: Users are on a version that is at or is newer than the next minimum version. No update is required for the users’ version.
• Note: This chart does not take into account any account-level minimum version set in the Zoom web portal. This refers to the minimum version set by Zoom. Learn more about Zoom's minimum versions.

Click one of the options in the percentage breakdown to view a bar chart of the different client versions users are on. In the bar chart, you can drill in further by clicking a device client version to view Client Platform data. This list provides more information about the users who signed in to a device with that version, such as their email, client version, and last login time.

Note: This chart will record data for all users within this account and is not controlled by the date selector.

Endpoint

This chart displays a stacked bar graph that aggregates the client version data from all types of clients (macOS, Windows, iOS, Android, etc.). Account owners and admins can filter by one or multiple client versions, based on the client type or OS type.

Note: This chart will record data for all users within this account and is not controlled by the date selector.

Joins

This chart goes back a maximum of 30 days and shows how many endpoints joined on each version on a particular day, with specific data for Version Requires Updates and No Update Required. This category is relative to the date they joined. You can filter between internal and external joins. You can also export this chart to show the joins per each client version on each day, but you cannot see which user makes up each join. 

Note: This chart will record data for all users within this account and is not controlled by the date selector.

VDI

Shows data for VDI Host versions and for VDI Plugin versions, with respect to Unsupported Versions, Version Requires Update, and No Update Required. Learn more about Dashboard for VDI.

Notes:

• The VDI Host chart is independent of the date range set. It shows the most recent data for all users in your account.
• The VDI Plugin chart is dependent on the date range set.

Meetings

Top 10 Users

Displays the current top 10 users in the following categories:

• Meeting Minutes: The total amount of meeting minutes (including participants), for meetings hosted by the user.
• Meetings: The total amount of meetings hosted.
• Zoom Chat Sent Messages: Most sent chat messages.

Usage

Displays the overall account’s usage over the date range in the following categories:

• Meetings: Number of meetings hosted.
• Meeting Minutes: Number of meeting minutes (including participants). 
• Participants: Number of participants that joined meetings hosted by on the account. 
• Zoom Chat Messages: Number of chat messages sent and received by users on the account. 
• Groups: Top 10 user groups, sorted by most meetings hosted by the groups. 
• Participant Info: Displays the number of attendees, including a break down of those who enabled audio, video, or screen share from their device. 
• Audio Type: Displays the number of attendees who used specific audio options including, Toll, Toll-Free, Call Out, VoIP, SIP.
• Department: Top 10 departments, sorted by most meetings hosted by the departments. 

Top 10 Locations

Displays the top 10 countries used by total Zoom Chat Participants or Meeting Participants.

Meetings Year-to-Date Trend

Displays the number of meetings hosted, starting from the beginning of the current year through the selected date. You can adjust the date range of the graph.

Devices

Displays a percentage breakdown of the types of devices participants have used to join meetings hosted on the account.

Zoom Meetings Client Customer Satisfaction Trend

The overall satisfaction rate of participants joining meetings hosted by the account.

Zoom Meetings Client Feedback

Displays the number of current reports of negative feedback by participants at the end of a meeting, including trend changes for those issues.

Meetings and Webinars Issues Trend

Displays the number of issues reported by a participant's client over the set date range. The graph can be set to show:

• Call Reconnection: Participants whose devices disconnected from the meeting but reconnected before being dropped due to timeout. 
• Video Issue: Participants with video quality and/or stability issues. 
• Audio Issue: Participants with audio quality and/or stability issues. 
• Screen Share Issue: Participants with screen sharing quality and/or stability issues. 
• High CPU: High usage of CPU resources by a participant's device. 

Zoom Rooms

Displays graphs and charts, gives a breakdown of Zoom Rooms usage as well as issue and feedback reports. If you have multiple locations within your organization, you can narrow the information reported to a certain location (country, city, campus, building, etc.).

Top 25 Zoom Rooms Usage by Minutes

Displays the top used 25 Zoom Rooms in the organization. Next to each room, the overall usage in minutes is shown. Hover over the bar to view the breakdown of meeting minutes used by the Zoom Room.

Zoom Room Usage

Displays the overall Zoom Room usage by the account (or specific location) over the specified time. Zoom Room usage can be displayed in the following categories:

• Minutes: The number of minutes used.
• Activity: The number of active and inactive Zoom Rooms.
• In-Room Participants: The amount of reported in-room participants overall in Zoom Rooms.
• In-Room Avg. Participants: The average amount of in-room participants per Zoom Room.

Top 25 Zoom Rooms with issues

By default, the graph displays the top 25 Zoom Rooms that have reported issues. You can also change the graph to show the top 25 issues reported by Zoom Rooms, as well as the top 25 Zoom Rooms with the most in-room participants over the selected date range.

 Zoom Rooms Feedback

Displays the number of current reports of the selectable feedback issues by Zoom Room participants at the end of the meeting, including trend changes for those issues.

Zoom Rooms Customer Satisfaction Trend

Displays the overall satisfaction rate of participants joining meetings hosted by the account.

Top 25 “Not Good” Zoom Rooms

Displays the top 25 (or less if there are not 25) Zoom Rooms that have issues reported by the participants in the room.

How to download a report

1. 1. Sign in to the Zoom web portal.
   2. In the navigation menu, click Dashboard.
   3. In the top-right corner of the chart you want to export, click the download arrow icon.
   4. When prompted, click Go to Downloads Page to view the download.
      Note: You can also click Not Now to go back to the Dashboard and generate more reports.
   5. Once on the Downloads tab, click Download next to the generated report.