Moving numbers between accounts

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Moving numbers between accounts and sub-accounts is a manual process and requires the intervention of the Zoom Porting Team.

Prerequisites for moving numbers between accounts

  • Enough available phone licenses for the account you are moving the numbers to
  • Account owner or admin permissions
  • The numbers you want to move
  • Both account numbers (to and from)

How to request a number move between accounts

Draft an email to numberporting@zoom.us, include the following;

  • The numbers you want to move
  • The account number they are coming from
  • The account number they are going to
  • The requested time of movement and relevant time zone

Notes:

  • The requested time is on a best efforts basis.
  • Moved numbers will become unassigned. An account owner or admin will need to re-assign the numbers when the move is completed.

How to check available phone licenses

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then click Users & Rooms.
  3. Click Plan Details, then click the Phone Numbers tab.
    You will see all available phone licenses (far-right column).

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