At Zoom, we are hard at work to provide you with the best 24x7 global support experience during this pandemic. As part of this ongoing commitment, please review our updated Support Guidelines.

Moving numbers between accounts Follow


Moving numbers between accounts and sub-accounts is a manual process and requires the intervention of the Zoom Porting Team.


  • Enough available phone licenses for the account you are moving the numbers to
  • Account owner or admin permissions
  • The numbers you want to move
  • Both account numbers (to and from)

Requesting a number move between accounts

Draft an email to, include the following;

  • The numbers you want to move
  • The account number they are coming from
  • The account number they are going to
  • The requested time of movement and relevant time zone
    Note: The requested time is on a best efforts basis.

Checking available phone licenses

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Users & Rooms.
  3. Click Plan Details, then click the Phone Numbers tab.
    You will see all available phone licenses (far-right column).