Requesting a local number port (EMEA)

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A number port allows you to move a pre-existing number from another supplier to be used on your Zoom Phone account.

Important Notes:

  • Local number portability is supported in the EMEA region, for supported countries please see the list below.
  • We cannot port International mobile numbers in EMEA countries.
  • You can also request a toll-free number port (EMEA).
  • Port activations take place during business hours only in the local country of port, your Zoom Phone porting coordinator will advise you of the start time
  • Losing carriers do not split DDI blocks of numbers, therefore they must be ported in full. Please speak to your current service provider to obtain your full allocation of numbers in order to minimize rejections.
  • LOA’s are to be hand/wet signed or electronically signed where permitted using DocuSign, or Adobe. Images of signatures are not accepted and will result in your LOA being rejected and a delay in processing your port request.

  • If you have issues during the porting process, see our list of common porting issues and questions.

This article covers:

Prerequisites for a local number port in the EMEA region

  • Account owner or admin privileges
  • Zoom Phone license
  • Most recent telephone bill/invoice

Requesting a number port

  1. Download and complete the required Letter of Authorization (LOA) from the respective country.
  2. Send an email to numberportingemea@zoom.us. Make sure to include the following:
    • Required subject line
    • Completed and hand/wet signed or electronically signed using DocuSign or Adobe LOA. See Requirements table below
    • Recent telephone bill relating to your porting numbers invoice which should be dated within the last 3 months
    • Any other required documentation applicable to the country of port
  3. Zoom will review and confirm receipt of the request.
    Please ensure you have sufficient licenses in available status in your Zoom Phone account, one license is required per porting number
  4. Zoom will send a request to your losing provider to validate the information on the LOA, as the transfer request is dependent on your losing provider. If accepted, Zoom and the losing provider will work together to schedule the number port. Once approved, the numbers will be available for you to manage in the Zoom web portal.

Guidelines

  • Copy of telephone bill dated within last 3 months is required.
  • The information you provide must match exactly what’s on record with your current provider.
  • LOA’s are to be hand/wet signed or electronically signed were permitted using DocuSign, or Adobe.
  • The LOA should be dated within the last 3 months.
  • LOA needs to be in EU date format (dd-mm-yyyy).
  • The losing provider's name is required on the LOA.
  • In most European countries, the address noted on the LOA must match the geographic area code of the porting telephone numbers (excluding the UK).
  • All porting numbers need to be noted on the body of the LOA rather than as attachments unless otherwise permitted.
  • DDI blocks of numbers may require porting in full, as losing suppliers in some countries do not allow blocks/ranges of numbers to be split. Refer to the common porting questions for more information.
  • Number portability checks can only be carried out once the order is submitted. There may be situations when losing providers advise that numbers are non-portable.
  • You may experience some loss of service to incoming calls during the port activation window whilst the porting numbers are being transferred away from the losing provider.
  • Porting usually takes an average of 30 to 60 business days from the day of submission to the losing carrier. See lead times for more information. Porting can take place sooner or later than this.

Requirements

Use this table to download the LOA form and copy the required email subject when requesting a number port. Check the porting guidelines for the country of port for other required documentation.

Please raise one email per LOA / per country of port.

Country LOA and guidelines Email subject Local address
requirements
Hand sign and DocuSign accepted
Austria

Geo LOA
(only one porting number per LOA)

Porting guidelines

See additional requirements

AT GEO number port  Match area code of porting numbers Yes
Belgium

Geo LOA (FR)

Geo LOA (NL)

(LOA must be hand/wet signed)

Porting guidelines

See additional requirements

BE GEO number port Match area code of porting numbers Yes
Croatia

Geo LOA

Porting guidelines

See additional requirements

HR GEO number port Match area code of porting numbers Yes
Czech Republic Geo LOA CZ GEO number port Match area code of porting numbers Yes
Denmark

Geo LOA

Porting guidelines

See additional requirements

DK GEO number port 

Match area code of porting numbers

Yes

Estonia

Geo LOA

See additional requirements

EE GEO number port 

Match area code of porting numbers

Yes

Finland Geo LOA FI GEO number port  Match area code of porting numbers Yes
France

Geo LOA (FR)

Porting guidelines

See additional requirements

FR GEO number port  Match area code of porting numbers Yes
Germany

Geo LOA

Porting guidelines

See additional requirements

DE GEO number port Match area code of porting numbers Only hand sign
Greece

Geo LOA

See additional requirements

GR GEO number port Match area code of porting numbers Yes
Hungary Geo LOA HU GEO number port Match area code of porting numbers Yes
Italy

Geo LOA

Porting guidelines

See additional requirements

IT GEO number port Match area code of porting numbers Yes
Ireland

Geo LOA

Porting guidelines

IE GEO number port
IE Non-GEO number port
Match area code of porting numbers Yes
Israel

Geo LOA

See additional requirements

IL GEO number port Match area code of porting numbers Yes
Lithuania

Geo LOA

See additional requirements

LT GEO number port Match area code of porting numbers Yes
Luxembourg

Geo LOA (FR)

Geo LOA (EN)

See additional requirements

LU GEO number port Match area code of porting numbers Yes
Netherlands

Geo LOA (Dutch)

Geo LOA (EN)

NL GEO number port Match area code of porting numbers Yes
Norway

Geo LOA

See additional requirements

NO GEO number port Match area code of porting numbers Yes
Poland

Geo LOA

Porting guidelines

See additional requirements

PL GEO number port

Address in Poland

Match area code of porting numbers

Only hand sign

Portugal

Geo LOA

See additional requirements

PT GEO number port Match area code of porting numbers Yes
Romania

Geo LOA

Porting guidelines

See additional requirements

RO GEO number port Match area code of porting numbers Yes
Slovakia Geo LOA SK GEO number port Match area code of porting numbers Yes
Slovenia Geo LOA SI GEO number port Match area code of porting numbers Yes
South Africa See the South Africa porting article for more information

SA GEO number port

Match area code of porting numbers

Only hand sign

Spain

Geo LOA

Porting guidelines

See additional requirements

ES GEO number port Match area code of porting numbers Yes
Sweden Geo LOA SE GEO number port

Address in Sweden

Match area code of porting numbers

Only hand sign

Switzerland

Geo LOA (EN)

Geo LOA (DE)

Geo LOA (FR)

Geo LOA (IT)

Porting guidelines

CH GEO number port Match area code of porting numbers Yes
United Kingdom

LOA for Local numbers starting 01 and 02 prefix

LOA for Local numbers starting 03 prefix

See additional requirements

UK GEO number port

Address in the UK
(match losing carrier records)

Yes

Additional requirements/documents

Austria

  • Local address on the LOA must match the area code of the porting numbers.
  • Proof of address and proof of ID are required.

Valid proof of ID are as follows:

  • For individual end users:
    • A copy of an ID card or passport.
  • For business end users:
    • A copy of the ID card / passport of an authorized representative.
    • A copy of the business registration.
    • A valid proof of address is a proof of telecom services at the location of the end user.

Belgium

If your local telephone numbers are currently provided by a reseller, please ask your reseller to let you know the losing carrier name in Belgium to help speed up the number transfer process.

Croatia

Required company documents:

  • Copy of Court Registration
  • Copy of legal representative's photo ID

Required residential documents:

  • Copy of end user's photo ID

Other requirements:

  • OIB (VAT) number of the end user is compulsory.

Denmark

For Business customers:

  • Please copy the LOA onto your business letter headed paper.

Estonia

LOA template has to include a local address. If a company, a business number is required.

France

If your local telephone numbers are currently provided by a reseller, please ask your reseller to let you know the losing carrier name in France to help speed up the number transfer process. SIRET number is mandatory on the LOA. You may be asked to provide the RIO code for your porting numbers.

If the end user is an individual:

  • You will need to provide a copy of ID and proof of address*.
  • Valid ID can be:
    • National ID card
    • Passport

For a business end user:

  • An Enterprise Registration Certificate / Business Registration document such as a Kbis or INSEE document which must be dated within the last 3 months.
  • If the relevant address is not stated on this document, you will need to provide a valid proof of address*.

*Valid proof of address can be:

    • A third-party issued monthly bank statement issued within the last six months.
    • Any public utility bills such as gas, electric (showing regular use of services) that was issued in the last six months.
    • A government document issued in the last year.

Germany

Porting is supported for business customers only.

DDI blocks / ranges cannot be split by the losing carrier and must be ported in full. Please speak to your current supplier for your full allocation of physical numbers.

  • Local address on the LOA must match the area code of the porting numbers.
  • Local address must also be visible on the business registration document.
  • Completed and hand/wet signed LOA (electronic signature is not accepted).
  • Company stamp is mandatory on the LOA.
  • Copy of recent telephone bill is required (dated within the last 3 months).
  • If your numbers are currently provided by a reseller, please ask your reseller to let you know the losing carrier name in Germany as this is the supplier name that will need to be noted on your LOA.
  • The address on your business document must be in the same area code as the porting numbers.

For all business customers:

In order to validate a submission, we will need a copy of the following documents from you:

  • Handelsregisterauszug (Germany Commercial Extract) or Bescheinigung der Gewerbeanzeige (German Trade License).
  • The ID of an authorized representative of the company.

or

  • GewA1/GewA2 forms are acceptable if the form is stamped and signed by the authority.
  • The ID of an authorized representative of the company.

Valid proofs of ID are as follows for all number types:

Government issued ID from any country (Passport/National ID Card/Driving Licence ID Card) - but we don't accept residence permits. We accept ages of 18 years and over. The ID must be of the representative named on the business registration or the ID of an authorized representative along with a document linking the authorized representative to the business must be provided.

If the individual is not listed on one of the above documents, we would need to receive, in addition, a document that links the individual to the company such as a letter with the company letterhead confirming that he/she is the authorized representative for the company and signed by their management or HR. Please note that we don't accept "Urkundenrolle" (notary's register form/notary deed), office rental agreements or invoices for that purpose.

Greece

Proof of ownership of the porting numbers is required to port numbers in Greece along with the required documentation as detailed below.

For all customers:

  • An invoice from the losing carrier that clearly lists all of the porting numbers. If the invoice does not list all of the numbers, please also obtain the attestation as described below.

or

  • An attestation from the losing carrier stating the end user mentioned on the porting LOA owns all of the numbers that the end user wishes to port.

Required company documents

  • Company Registration Certificate
  • Copy of LOA signatory's photo ID/Passport

Required residential documents

  • Copy of end user's photo ID/Passport

Israel

Please complete and sign the LOA, once we receive this from you along with your supporting documentation, we will send this to our supplier to carry out a number portability check prior to submitting the port request to the losing carrier. If numbers can be ported, we will advise you of the estimated port date.

For all customers:

  • Local address on the LOA must match the area code of the porting numbers.
  • Please complete sections C and E.
  • LOA can be hand/wet signed or electronically signed using DocuSign, or Adobe.
  • LOA to be dated within the last 3 months (dd/mm/yy format).
  • Copy of recent telephone bill is required if possible this should list the porting numbers, if the telephone bill does not list the porting telephone numbers, then additional proof of ownership of the numbers is required.
    • Proof of ownership can be any document / correspondence with the losing supplier that lists the porting telephone numbers and proves a connection between the number and the owner of the line.
      • Some customers ask their current supplier for an email that lists the numbers that are to be ported and confirms that the customer owns them.
    • Proof of ownership must be dated within the last 3 months (dd/mm/yy format).
  • If you own a DDI block of numbers with the losing carrier but do not wish to port in the entire block, you can ask your current supplier to split the block for you. Once this has been completed, you can submit your number porting request to Zoom Phone number porting team.

If the end user is an individual:

  • Proof of ID is required for individual end users only. Suitable forms of proof can be a passport, National ID card or driving license.

Italy

Note: Port requests cannot be altered (cancelled/changed) once accepted.

The LOA must be signed and stamped in both places, without this the LOA cannot be accepted for porting.

DDI blocks / ranges cannot be split and must be ported in full. Ranges can only be in blocks of 10, 100 or 1000 numbers. If in doubt, please clarify your number allocation with your current supplier.

The secret code (or migration code) is required on all ports and must be noted on the LOA.

  • The Secret Code should be at least 13 digits.
  • Secret Code should be combination of 3 alphanumeric characters, telephone number/Range 6 to 12 digits.
    • Geo NP pure is always = 222 and end with any alphabet. For example: gtr256080222M and abc1234567898222a.

Address and ID requirement

If the end user is an individual:

  • Name and address
  • Birth location and date
  • Nationality
  • Tax code
  • Copy of Passport (proof of the end user identity)

For a business end user:

  • Name and address of the company
  • VAT number

In addition the following details of an authorized representative are required:

  • Name and address
  • Birth location and date
  • Nationality
  • Tax code
  • Copy of Passport (proof of the authorized representative identity)

Lithuania

VAT number and local address are required on the LOA. You may be asked to provide proof of identification.

Required documents:

  • Business Registration Certificate
  • The address on the LOA must be within Lithuania.
  • Completed and signed LOA
  • Copy of recent telephone bill

Luxembourg

The account number is mandatory.

Norway

Porting is not supported for mobile numbers. Porting is only supported for business customers.

Required documents:

  • Company Registration Certificate
  • The address on the LOA must match the area code of the porting numbers.
  • Completed and signed LOA
  • Copy of recent telephone bill

Poland

  • Hard copies of LOA in Polish, hand signed by the customer, have to be sent to Zooms’ vendor.
  • Latest Invoice

Portugal

Required documents:

  • Completed and signed LOA
  • Copy of recent telephone bill
  • Copy of Certidão de Registo Comercial (commercial registry certificate)
  • Copy of legal representative's photo ID
    • Identity document type and the number is mandatory (Passport, ID, NIF, Residence card).

Other requirements:

The signature (or signatures) must be from the person or persons that are legally empowered to sign on behalf of the Company to which the phone numbers were assigned by the Operator.

Romania

The contract number is required.

Required documents:

  • Completed and signed LOA
  • Recent telephone bill
  • Copy of the LOA signatory's photo ID (Passport)

South Africa

See the South Africa porting article for more information

Spain

If your local telephone numbers are currently provided by a reseller, please ask your reseller to let you know the losing carrier name in Spain to help speed up the number transfer process.

UK

All UK Local numbers are registered to a UK address, if you do not know the address associated with your numbers, please speak to your current service provider for assistance.

Required documents for Local numbers:

  • LOA is required
  • Please sign each page of the LOA
  • Copy of recent telephone bill is required (dated within the last 3 months)

Required documents for 03 UK-wide numbers:

If you currently have 08 numbers physically associated with your 03 numbers, we will not be able to port your 03 numbers at this time.

  • LOA is required
  • Please sign each page of the LOA
  • Copy of recent telephone bill is required (dated within the last 3 months)

Please use the appropriate LOA for each number type (one LOA for Local numbers, one LOA for 03 UK-wide numbers and one LOA for Freephone numbers).

We can accept hand/wet signed or electronically signed using DocuSign, or Adobe.

Lead times

Lead times for all EMEA ports are dependent on the regulatory requirements in the country of port and the responsiveness of the suppliers in the chain. The process is also dependent on the accuracy of the information provided. We will always keep you advised of progress.

Note: On the day of transfer You may experience some loss of service to incoming calls during the port activation window while the numbers are being ported from the losing supplier. Porting can take place sooner or later than the lead times quoted.

UK

Porting in the UK takes an average of 30 business days, we can port sooner or later than this.

EMEA

Average lead time is 30 to 60 business days. This may also depend on any contractual obligations with your losing provider. We can port sooner or later than this.

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