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Requesting a number port (EMEA) Follow

A number port allows you to move a pre-existing number from another carrier to be used on your Zoom Phone account.

Notes:

  • Local number portability is supported in the UK and Europe.
  • We can't port international mobile numbers in EMEA countries.
  • If you have issues during the porting process, see our list of common porting issues and questions.
  • You can also request a toll-free number port (EMEA).
  • Losing carriers do not split DDI blocks of numbers, therefore they are to be ported in full. Please speak to your current service provider to obtain your full allocation of numbers.
  • LOA’s are to be hand signed or electronically signed where permitted using Adobe, or DocuSign. Images of signatures are not accepted and will result in your LOA being rejected, thus causing a delay in processing your port request.

This article covers:

Prerequisites

  • Account owner or admin privileges
  • Zoom Phone license
  • Most recent telephone bill/invoice

Requesting a number port

  1. Download and complete the required Letter of Authorisation (LOA) from the respective country.
    • See the porting guidelines if you need help.
    • If you currently have POC (proof of concept) or trial numbers and would like to swap them when the port completes, please complete the Number Swap Sheet. Numbers swapped in will be a like-for-like replacement of the numbers swapped out.
  2. Send an email to numberportingemea@zoom.us. Make sure to include the following:
  3. Zoom will review and confirm receipt of the request.
  4. Zoom will send a request to your losing provider to validate the information on the LOA as the transfer request is dependent on your losing provider. If accepted, Zoom and the losing provider will work together to schedule the number port. Once approved, the numbers will be available for you to manage in the Zoom web portal.

Guidelines

  • Copy of telephone bill dated within last 3 months is required.
  • The information you provide must match exactly what’s on record with your current provider.
  • LOA must be hand/wet signed and dated within the last 3 months. Electronically signed LOAs are not accepted in most EMEA countries.
  • The losing provider's name is required on the LOA.
  • LOA needs to be in EU date format (dd-mm-yyyy).
  • In most European countries, the address noted on the LOA must match the geographic area code of the porting telephone numbers (excluding the UK).
  • All porting numbers need to be noted on the body of the LOA rather than as attachments unless otherwise permitted.
  • DDI blocks of numbers may require porting in full as some countries do not allow blocks/ranges of numbers to be split. Refer to the common porting questions for more information.
  • Number portability checks can only be carried out once the order is submitted. There may be times where losing providers advise that numbers as non-portable.
  • You may experience some loss of service to incoming calls during the port activation window whilst the porting numbers are being transferred away from the losing provider.
  • Porting usually takes an average of 30 days from the day of submission. See lead times for more information. 

Requirements

Use this table to download the LOA form and copy the required email subject when requesting a number port. Check the porting guidelines for the country of port for other required documentation.

Please raise one email per LOA / per country of port.

Country LOA and guidelines Email subject Local address
requirements
Hand sign and DocuSign accepted
Austria

Geo LOA
(only one porting number per LOA)

Porting guidelines

See additional requirements

AT GEO number port  Match area code of porting numbers Yes
Belgium

Geo LOA (FR)

Geo LOA (NL)

(LOA must be hand/wet signed)

Porting guidelines

See additional requirements

BE GEO number port Match area code of porting numbers Yes
Bulgaria

Geo LOA

Porting guidelines

See additional requirements

BG GEO number port Match area code of porting numbers Only hand sign
Croatia

Geo LOA

Porting guidelines

See additional requirements

HR GEO number port Match area code of porting numbers Yes
Czech Republic Geo LOA CZ GEO number port Match area code of porting numbers Yes
Denmark

Geo LOA

Porting guidelines

See additional requirements

DK GEO number port 

Match area code of porting numbers

Yes

Estonia

Geo LOA

See additional requirements

EE GEO number port 

Match area code of porting numbers

Yes

Finland Geo LOA FI GEO number port  Match area code of porting numbers Yes
France

Geo LOA

Porting guidelines

See additional requirements

FR GEO number port  Match area code of porting numbers Yes
Germany

Geo LOA

Porting guidelines

See additional requirements

DE GEO number port Match area code of porting numbers Yes
Greece

Geo LOA

See additional requirements

GR GEO number port Match area code of porting numbers Yes
Hungary Geo LOA HU GEO number port Match area code of porting numbers Yes
Italy

Geo LOA

Porting guidelines

See additional requirements

IT GEO number port Match area code of porting numbers Yes
Ireland

Geo LOA

Porting guidelines

IE GEO number port
IE Non-GEO number port
Match area code of porting numbers Yes
Israel

Geo LOA

See additional requirements

IL GEO number port Match area code of porting numbers Yes
Lithuania

Geo LOA

See additional requirements

LT GEO number port Match area code of porting numbers Yes
Luxembourg

Geo LOA (FR)

Geo LOA (EN)

See additional requirements

LU GEO number port Match area code of porting numbers Yes
Netherlands

Geo LOA (Dutch)

Geo LOA (EN)

Porting guidelines

NL GEO number port Match area code of porting numbers Yes
Norway Geo LOA NO GEO number port Match area code of porting numbers Yes
Poland

Geo LOA

Porting guidelines

See additional requirements

PL GEO number port

Address in Poland

Match area code of porting numbers

Only hand sign

Portugal

Geo LOA

See additional requirements

PT GEO number port Match area code of porting numbers Yes
Romania

Geo LOA

Porting guidelines

See additional requirements

RO GEO number port Match area code of porting numbers Yes
Slovakia Geo LOA SK GEO number port Match area code of porting numbers Yes
Slovenia Geo LOA SI GEO number port Match area code of porting numbers Yes
South Africa See the South Africa porting article for more information

SA GEO number port

Match area code of porting numbers

Yes

Spain

Geo LOA

Porting guidelines

See additional requirements

ES GEO number port Match area code of porting numbers Yes
Sweden Geo LOA SE GEO number port

Address in Sweden

Match area code of porting numbers

Only hand sign

Switzerland

Geo LOA (EN)

Geo LOA (DE)

Geo LOA (FR)

Geo LOA (IT)

Porting guidelines

CH GEO number port Match area code of porting numbers Yes
Turkey

Geo LOA

Porting guidelines

See additional requirements

TR GEO number port Match area code of porting numbers Yes
United Kingdom

LOA for Local numbers starting 01 and 02 prefix

LOA for Local numbers starting 03 prefix

See additional requirements

UK GEO number port

Address in the UK
(match losing carrier records)

Yes

 

Additional requirements/documents

Austria

  • Local address on the LOA must match the area code of the porting numbers
  • Proof of address and proof of ID are required

Valid proof of ID are as follows:

  • For individual end users:
    • A copy of an ID card or passport.
  • For business end users:
    • A copy of the ID card / passport of an authorised representative
    • A copy of the business registration
    • A valid proof of address is a proof of telecom services at the location of the end user

Belgium

If your local telephone numbers are currently provided by a reseller, please ask your reseller to let you know the losing carrier name in Belgium to help speed up the number transfer process.

Bulgaria

The Bulgarian Registration Number is mandatory for customers based in Bulgaria.

Croatia

Required company documents:

  • Copy of Court Registration
  • Copy of legal representative's photo ID

Required residential documents:

  • Copy of end user's photo ID

Other requirements:

  • OIB (VAT) number of the end user is compulsory

Denmark

For Business customers:

  • Please copy the LOA onto your business letter headed paper.

Estonia

LOA template has to include a local address. If a company, a business number is required.

France

If your local telephone numbers are currently provided by a reseller, please ask your reseller to let you know the losing carrier name in France to help speed up the number transfer process. SIRET number is mandatory on the LOA.

If the end user is an individual:

  • You will need to provide a copy of ID and proof of address*.
  • Valid ID can be:
    • National ID card
    • Passport

For a business end user:

  • An Enterprise Registration Certificate / Business Registration document (such as a Kbis or INSEE document)
  • If the relevant address is not stated on this document, you will need to provide a valid proof of address*

*Valid proof of address can be:

    • A third-party issued monthly bank statement issued within the last six months
    • Any public utility bills such as gas, electric (showing regular use of services) that was issued in the last six months
    • A government document issued in the last year

Germany

For all customers:

  • Local address on the LOA must match the area code of the porting numbers
  • Completed and hand signed LOA
  • Copy of recent telephone bill is required (dated within the last 3 months)
  • If your numbers are currently provided by a reseller, please ask your reseller to let you know the losing carrier name in Germany as this is the supplier name that will need to be noted on your LOA

Additional mandatory requirements:

For a business end user:

If you are a business customer, please download the LOA template from this article, this will need to be hand signed and stamped with your company stamp. Once you have the LOA ready, send us an email and attach the LOA along with the following mandatory documents:

  • Proof of Registration (Handelsregisterauszug or Bescheinigung der Gewerbeanzeige)
  • Company stamp on the LOA is mandatory
  • Copy of ID (National ID card or Passport)
  • Proof of address*

If the end user is an individual:

Please email us with your request to port and attach the required documentation. Once we have validated your documents, we will send you the relevant LOA template to complete and hand sign.

You will need to provide a recent telephone bill as detailed above along with a copy of ID and proof of address*

Valid ID can be:

  • National ID card
  • Passport

*Valid proof of address can be:

  • A third-party issued monthly bank statement issued within the last six months
  • Any public utility bills such as gas, electric (showing regular use of services) that was issued in the last six months. Broadband and mobile phone bills are not acceptable
  • A government document issued in the last year
  • Lease or tenancy agreement

Greece

Required company documents

  • Company Registration Certificate
  • Copy of LOA signatory´s photo ID/Passport

Required residential documents

  • Copy of end user's photo ID/Passport

Israel

Please fill in and sign the LOA, once we receive this from you along with your supporting documentation, we will send this to our supplier to carry out a number portability check prior to submitting the port request to the losing carrier. If numbers can be ported, we will advise you of the estimated port date.

For all customers:

  • Local address on the LOA must match the area code of the porting numbers
  • LOA can be hand signed or DocuSign
  • LOA to be dated within the last 3 months (dd/mm/yy format)
  • Copy of recent telephone bill is required, if not available then proof of ownership of the numbers is required.
    • Proof of ownership can be any document / correspondence with the abandoned operator that proves a connection between the number and the owner of the line
    • Proof of ownership must be dated within the last 3 months (dd/mm/yy format)
  • If you own a DDI block of numbers with the losing carrier but do not wish to port in the entire block, you can ask your current supplier to split the block for you. Once this has been completed, you can submit your number porting request to Zoom Phone number porting team.

If the end user is an individual:

  • Proof of ID is required for individual end users. Suitable forms of proof can be a passport, National ID card or driving license.

Italy

Note: Port requests cannot be altered (cancelled/changed) once accepted. The LOA must be signed and stamped in both places, without this the LOA cannot be accepted for porting.

The secret code (or migration code) is required on all ports and must be noted on the LOA.

  • The Secret Code should be at least 13 digits.
  • Secret Code should be combination of 3 alphanumeric characters, telephone number/Range 6 to 12 digits, Geo NP pure is always = 222 and end with any alphabet. For example: gtr256080222M and abc1234567898222a.

Address and ID requirement

If the end user is an individual:

  • Name and address
  • Birth location and date
  • Nationality
  • Tax code
  • Copy of Passport (proof of the end user identity)

For a business end users:

  • Name and address of the company
  • VAT number

In addition the following details of an authorised representative are required:

  • Name and address
  • Birth location and date
  • Nationality
  • Tax code
  • Copy of Passport (proof of the authorised representative identity)

Lithuania

  • VAT number and local address is needed on the LOA.
  • For companies, a business number is required.

Luxembourg

The account number is mandatory.

Poland

  • Hard copies of LOA in Polish, hand signed by customer, have to be sent to Zooms’ vendor
  • Last Invoice

Portugal

The location of the end user (place of residence / business) corresponding to relevant geographic zone is required and the customer will submit the required proof of telecom services being provided to the address of the number.

Required documents:

  • Last invoice
  • LOA

Required company documents:

  • Copy of legal representative's photo ID

Required residential documents:

  • Copy of end user's photo ID

Other requirements:

  • Identity document type and number is mandatory (Passport, ID, NIF, Residence card)
  • The signature (or signatures) must be from the person or persons that are legally empowered to sign on behalf of the Company to which the phone numbers were assigned by the Operator

Romania

The contract number required.

Spain

If your local telephone numbers are currently provided by a reseller, please ask your reseller to let you know the losing carrier name in Spain to help speed up the number transfer process.

Turkey

  • Individual customers are not supported, we can only support business customers
  • For Local numbers, the company needs to be located in the specific city of the number(s)
  • Local address on the LOA must match the area code of the porting numbers - this is for Emergency Services
  • All required documents are needed for successful porting, these are to be submitted to our supplier for approval
  • DDI blocks are to port in full and cannot be split
  • Copy of recent telephone bill is required
  • Lead time for porting is an average 30 business days, numbers may port sooner or later than this

For business end users each of the following is required:

  • Turkish Business Registration of the company
  • Turkish Tax Registration of the company (VERGİ LEVHASI)
  • The front and back of a Turkish National ID card of an authorised representative of the company who is listed on MERSIS; the official government database for registered companies in Turkey.
  • Official proof of signature (in Turkey there is a document which serves as proof of signature which is called “İmza Sirküleri”. This can be acquired by using notary services for company employees

The following data of the company would be needed:

  • Company Tax Office
  • Company Tax Number
  • Company MERSIS Number

The following data of the authorised representative would be needed:

  • Job Role/Title
  • Date of Birth
  • City & Country of Birth
  • Father's Name
  • Mother's Name
  • ID Number

UK

Required documents for Local numbers:

  • LOA is required
  • Please sign each page of the LOA
  • Copy of recent telephone bill is required (dated within the last 3 months)

Required documents for 03 UK-wide numbers:

  • LOA is required
  • Please sign each page of the LOA

Please use the appropriate LOA for each number type (one LOA for Local numbers, one LOA for 03 UK-wide numbers and one LOA for Freephone numbers).

We can accept hand signature or DocuSign on UK LOAs.

Lead times

Lead times for all EMEA ports are dependent on the regulatory requirements in the country of port and the responsiveness of the suppliers in the chain. The process is also dependent on the accuracy of the information provided. We will always keep you advised of progress.

Note: On the day of transfer You may experience some loss of service to incoming calls during the port activation window while the numbers are being ported from the losing supplier. Porting can take place sooner or later than the lead times quoted.

UK

Porting in the UK takes an average of 30 business days, we can port sooner or later than this.

EMEA

Average lead time is 30 to 60 business days. This may also depend on any contractual obligations with your losing provider.