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Requesting a number port (EMEA) Follow

Overview

A number port allows you to move a pre-existing number from another carrier to be used on your Zoom Phone account.

Note:

  • Local number portability is supported in UK and Europe.
  • Toll-free numbers are only portable in UK and Ireland.
  • We can't port international mobile numbers in EMEA countries.
  • If you have issues during the porting process, see our list of common porting issues and questions.

This article covers:

Prerequisites

  • Account owner or admin privileges
  • Zoom Phone license
  • Most recent telephone bill/invoice

Requesting a number port

  1. Download and complete the required Letter of Authorisation (LOA) from the respective country.
    • See the porting guidelines if you need help
    • If you currently have POC (proof of concept) or trial numbers and would like to swap them when the port completes, please complete the Number Swap Sheet. Numbers swapped in will be a like for like replacement of the numbers swapped out.
  2. Send an email to numberportingemea@zoom.us. Make sure to include the following:
  3. Zoom will review and confirm receipt of the request.
  4. Zoom will send a request to your losing provider to validate the information on the LOA as the transfer request is dependent on your losing provider. If accepted, Zoom and the losing provider will work together to schedule the number port. Once approved, the numbers will be available for you to manage in the Zoom web portal.

Guidelines

  • Copy of telephone bill dated within last 3 months is required.
  • The information you provide must match exactly what’s on record with your current provider.
  • LOA must be hand/wet signed and dated within the last 3 months. Electronically signed LOAs are not accepted in most EMEA countries.
  • The losing provider's name is required on the LOA.
  • LOA needs to be in EU date format (dd-mm-yyyy).
  • In most European countries, the address noted on the LOA must match the geographic area code of the porting telephone numbers (excluding UK).
  • All porting numbers need to be noted on the body of the LOA rather than as attachments unless otherwise permitted.
  • DDI blocks of numbers may require porting in full as some countries do not allow blocks/ranges of numbers to be split. Refer to the common porting questions for more information.
  • Number portability checks can only be carried out once the order is submitted. There may be times where losing providers advise that numbers as non-portable.
  • You may experience some loss of service to incoming calls during the port activation window whilst the porting numbers are being transferred away from the losing provider.
  • Porting usually takes an average of 30 days from the day of submission. See lead times for more information. 

Requirements

Use this table to download the LOA form and copy the required email subject when requesting a number port. Check the porting guidelines for the country of port for other required documentation.

Country LOA and guidelines Email subject
Austria

Geo LOA
(only one porting number per LOA)
Porting guidelines

See additional requirements

 AT GEO number port 
Belgium Geo LOA
(must be hand/wet signed)

See additional requirements		 BE GEO number port
Bulgaria Geo LOA

See additional requirements		 BE GEO number port
Croatia Geo LOA
Porting guidelines

See additional requirements		 HR GEO number port
Czech Republic Geo LOA CZ GEO number port
Denmark Geo LOA
Porting guidelines		 DK GEO number port 
Estonia Geo LOA

See additional requirements		 EE GEO number port 
Finland Geo LOA FI GEO number port 
France Geo LOA (FR)
Geo LOA (EN)

See additional requirements		 FR GEO number port 
Germany Geo LOA
Porting guidelines

See additional requirements		 DE GEO number port
Greece Geo LOA

See additional requirements		 GR GEO number port
Hungary Geo LOA HU GEO number port
Italy Geo LOA

See additional requirements		 IT GEO number port
Ireland Geo / non-geo LOA IRE GEO number port
IRE Non-GEO number port
Lithuania Geo LOA

See additional requirements		 LT GEO number port
Luxembourg Geo LOA (FR)
Geo LOA (EN)

See additional requirements		 LU GEO number port
Netherlands Geo LOA NL GEO number port
Norway Geo LOA NO GEO number port
Poland Geo LOA
Porting guidelines

See additional requirements		 PL GEO number port
Portugal Geo LOA

See additional requirements		 PT GEO number port
Romania Geo LOA
Porting guidelines

See additional requirements		 RO GEO number port
Slovakia Geo LOA SK GEO number port
Slovenia Geo LOA SI GEO number port
South Africa See the South Africa porting article for more information

SA GEO number port
Spain Geo LOA
Porting guidelines

See additional requirements		 ES GEO number port
Sweden Geo LOA SE GEO number port
Switzerland Geo LOA CH GEO number port
United Kingdom

LOA for Local numbers starting 01 and 02 prefix

LOA for Local numbers starting 03 prefix

LOA for Freephone numbers starting with 0800 and 0808 prefix (0800/0808 only)

See additional requirements

 UK GEO number port
UK Freephone number port

 

Additional requirements/documents

Austria

  • Local address on the LOA must match the area code of the porting numbers
  • Proof of address and proof of ID are required

Valid proof of ID are as follows:

  • For individual end users:
    • A copy of an ID card or passport.
  • For business end users:
    • A copy of the ID card / passport of an authorised representative
    • A copy of the business registration
    • A valid proof of address is a proof of telecom services at the location of the end user

Belgium

If your local telephone numbers are currently provided by a reseller, please ask your reseller to let you know the losing carrier name in Belgium to help speed up the number transfer process.

Bulgaria

The Bulgarian Registration Number is mandatory for customers based in Bulgaria.

Croatia

Required company documents:

  • Copy of Court Registration
  • Copy of legal representative's photo ID

Required residential documents:

  • Copy of end user's photo ID

Other requirements:

  • OIB (VAT) number of the end user is compulsory

Estonia

LOA template has to include a local address. If a company, a business number is required.

France

If your local telephone numbers are currently provided by a reseller, please ask your reseller to let you know the losing carrier name in France to help speed up the number transfer process.

If the end user is an individual:

  • You will need to provide a copy of ID and proof of address*.
  • Valid ID can be:
    • National ID card
    • Passport

For a business end user:

  • An Enterprise Registration Certificate / Business Registration document (such as a Kbis or INSEE document)

  • If the relevant address is not stated on this document, you will need to provide a valid proof of address*

*Valid proof of address can be:

    • A third party issued monthly bank statement issued within the last six months
    • Any public utility bills such as gas, electric (showing regular use of services) that was issued in the last six months
    • A government document issued in the last year

Germany

For all customers:

  • Local address on the LOA must match the area code of the porting numbers
  • Completed and hand signed LOA
  • Copy of recent telephone bill is required (dated within the last 3 months)
  • If your numbers are currently provided by a reseller, please ask your reseller to let you know the losing carrier name in Germany as this is the supplier name that will need to be noted on your LOA

Additional mandatory requirements:

For a business end user:

If you are a business customer, please download the LOA template from this article, this will need to be hand signed and stamped with your company stamp. Once you have the LOA ready, send us an email and attach the LOA along with the following mandatory documents:

  • Proof of Registration (Handelsregisterauszug or Bescheinigung der Gewerbeanzeige)
  • Company stamp on the LOA is mandatory
  • Copy of ID (National ID card or Passport)
  • Proof of address*

If the end user is an individual:

Please email us with your request to port and attach the required documentation. Once we have validated your documents, we will send you the relevant LOA template to complete and hand sign.

You will need to provide a recent telephone bill as detailed above along with a copy of ID and proof of address*

Valid ID can be:

  • National ID card
  • Passport

*Valid proof of address can be:

  • A third party issued monthly bank statement issued within the last six months
  • Any public utility bills such as gas, electric (showing regular use of services) that was issued in the last six months. Broadband and mobile phone bills are not acceptable
  • A government document issued in the last year
  • Lease or tenancy agreement

Greece

Required company documents

  • Company Registration Certificate
  • Copy of LOA signatory´s photo ID/Passport

Required residential documents

  • Copy of end user's photo ID/Passport

Lithuania

  • VAT number and local address is needed on the LOA.
  • For companies, a business number is required.

Luxembourg

The account number is mandatory.

Italy

The secret code (or migration code) is required on all ports and must be noted on the LOA.

Note: Port requests cannot be altered (cancelled/changed) once accepted.

Address and ID requirement

If the end user is an individual:

  • Name and address
  • Birth location and date
  • Nationality
  • Tax code
  • Copy of Passport (proof of the end user identity)

For a business end users:

  • Name and address of the company
  • VAT number

In addition the following details of an authorised representative are required:

  • Name and address
  • Birth location and data
  • Nationality
  • Tax code
  • Copy of Passport (proof of the authorised representative identity)

Poland

Hard copies of LOA in Polish, hand signed by customer, have to be sent to Zooms’ vendor.

Portugal

The location of the end user (place of residence / business) corresponding to relevant geographic zone is required and the customer will submit the required proof of telecom services being provided to the address of the number.

Required documents:

  • Last invoice
  • LOA

Required company documents:

  • Copy of legal representative's photo ID

Required residential documents:

  • Copy of end user's photo ID

Other requirements:

  • Identity document type and number is mandatory (Passport, ID, NIF, Residence card)

Romania

The contract number required.

Spain

If your local telephone numbers are currently provided by a reseller, please ask your reseller to let you know the losing carrier name in Spain to help speed up the number transfer process.

UK

Required documents for Local and Freephone numbers:

  • LOA is required
  • Copy of recent telephone bill is required (dated within the last 3 months)

Required documents for 03 UK-Wide numbers:

  • LOA is required

Please use the appropriate LOA for each number type (one LOA for Local numbers, one LOA for 03 UK-wide numbers and one LOA for Freephone numbers).

We can accept hand signature or DocuSign on UK LOAs.

Lead times

Lead times for all EMEA ports are dependent on the regulatory requirements in the country of port and the responsiveness of the suppliers in the chain. The process is also dependent on the accuracy of the information provided. We will always keep you advised of progress.

Note: On the day of transfer You may experience some loss of service to incoming calls during the port activation window while the numbers are being ported from the losing supplier. Porting can take place sooner or later than the lead times quoted.

UK

Porting in the UK takes an average of 30 business days, we can port sooner or later than this.

EMEA

Average lead time is 30 to 60 business days. This may also depend on any contractual obligations with your losing provider.

South Africa

Porting in South Africa takes approximately 45 business days.