At Zoom, we are hard at work to provide you with the best 24x7 global support experience during this pandemic. As part of this ongoing commitment, please review our updated Support Guidelines.

Related articles

Getting started with Zoom Phone Hardware as a Service Follow

Overview

With Zoom Hardware as a Service (HaaS), you can deploy a world-class communications experience with a variety of subscription options for phone hardware. You can scale phones with budget-friendly hardware options and simple technology upgrades at an affordable, fixed monthly price.

Follow this guide if you're an admin that purchased HaaS devices and want to assign them to users. Phone users can also use this guide to sign in to a HaaS device and find more information about the device.

This article contains:

Prerequisites

  • Zoom Phone license

Devices

The following are Zoom Phone HaaS devices. Click the links to learn more about each product and view documentation:

Poly

Yealink

Assigning a device to a phone user (admin)

After purchasing a Zoom Phone HaaS device, it will be automatically provisioned to the account. It will appear as an unassigned device in the web portal.

There are three ways to assign the device to a phone user:

Note:

  • HaaS devices will use the default display name for desk phone (Desk Phone).
  • HaaS devices will have a (HaaS) label after the display name for easy identification.
  • If you have multiple sites, the devices will belong to the site they were shipped to.
  • If the phone user belongs to a different site than the original site, the device will be moved to the same site as the phone user.
  • You can't manually remove HaaS devices from the Zoom web portal.

Signing in to a device's web interface (admin)

Poly

Select advanced as the user name and enter the admin password set in the Zoom web portal.

Note: For the Poly D230, use the following URL to sign in as user with the admin password set in the web portal. 
http://<D230-IP-Address>/user/

Yealink

Enter advanced as the user name and enter the admin password set in the Zoom web portal.

Activating a device (phone user)

You can activate a Zoom Phone HaaS device to assign it to yourself. This requires your extension number and voicemail PIN.

Note:

  • You can find your extension number and voicemail PIN in the Zoom Phone welcome email or in your Zoom Phone settings (PIN Code setting). You can also ask your Zoom Phone admin for this information or to resend the welcome email.
  • The default voicemail PIN is randomly generated. Make sure you change your voicemail PIN after activating your device. 
  • If you try to sign in to an assigned device, Zoom Phone will play an audio prompt to let you know the device will be unassigned. After the device is resynced and unassigned from the previous user, follow the steps below to assign it to yourself.
  1. Connect the desk phone to an Ethernet connection using the provided Ethernet cable. If your network does not have power over Ethernet (PoE), connect and plug in the power adapter.
    Your phone will automatically power up and download the latest firmware.
  2. Wait for your phone to boot up and display the home screen.
  3. Sign in using one of these methods:
    • Press the Sign In on the phone's home screen.
    • Dial and and call *90. Learn more about DTMF codes.
  4. Follow the audio prompts to enter your extension number and voicemail PIN.
  5. Change your voicemail PIN in your Zoom Phone settings. Look for the PIN Code setting.

General guides

To get acquainted with your new device, visit these resources:

Poly

Yealink

You can also visit the product page for your device.

Troubleshooting guides

If you’re experiencing issues with a device, visit these resources. Some troubleshooting steps require you to have admin access to the device.

Note: If you’re still experiencing issues with a HaaS device, please contact support.