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Selecting data center regions for hosted meetings and webinars Follow

Overview

Account owners and admins on paid accounts can customize which data center regions they use for hosting their real-time meeting and webinar traffic. You can opt in or out of each specific data center region for data in transit. Your default region, which is the region where your account was provisioned, will be locked.

Depending on how your account is provisioned, the available regions listed may be different.

Account owners or admins can opt in for their account to use the China data center at any time. If you do not opt in by April 25, 2020, your account will not be able to connect to mainland China for data transit. Users in mainland China will connect to data centers outside of China and therefore may experience performance issues.

Once you opt out of a region, the regional dial-in numbers will be disabled for your meetings and webinars. Zoom Conference Room Connector (CRC) endpoints in disabled regions will also not be able to connect to your meetings or webinars.

Data center regions selections apply only for meeting and webinar traffic. The selections do not impact the location of data at rest. Data center region selections also do not apply to Zoom Phone or related features.

Prerequisites

  • Pro, Business, Enterprise, or Education account

Free accounts will be locked to the default region where their account is provisioned.

Selecting data center regions

Account

To select data center regions for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation panel, click Account Management then Account Settings.
  3. Under In Meeting (Advanced), verify that Select data center regions for meetings/webinars hosted by your account is enabled.
  4. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
  5. Check the regions that you would like your in-meeting and in-webinar data to route through.
  6. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Group

To customize data center routing for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation panel, click User Management then Group Management.
  3. Click the applicable group name from the list, then click the Settings tab.
  4. Under In Meeting (Advanced), verify that Select data center regions for meetings/webinars hosted by your account is enabled.
  5. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  6. Check the regions that you would like your in-meeting and in-webinar data to route through.
  7. (Optional) If you want to make these region selections mandatory for all users in the group, click the lock icon, and then click Lock to confirm the setting.

User

To customize data center routing for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Under In Meeting (Advanced), verify that Select data center regions for meetings/webinars hosted by your account is enabled.
  4. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
  5. Check the regions that you would like your in-meeting and in-webinar data to route through.
    Note
    : If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.