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Selecting data center regions for meetings/webinars Follow

Zoom lets customers make choices about the data centers that process their data in transit. Account owners and admins on paid accounts can customize which data center regions they use for hosting their real-time meeting and webinar data in transit. You can opt in or out of each specific data center region for data in transit. Your default region, which is the region where your account was provisioned, will be locked.

Data in transit, or data in motion, is data actively moving from one location to another such as across the internet or through a private network. Data at rest is data that is not actively moving from device to device or network to network such as data stored in a cloud data center.

Depending on how your account is provisioned, the available regions listed may be different.

Account owners or admins can opt in for their account to use the China data center at any time. If you do not opt in by April 25, 2020, your account will not be able to connect to mainland China for data transit. Users in mainland China will connect to data centers outside of China and therefore may experience performance issues.

If you opt out of a region, the regional dial-in numbers and Zoom Conference Room Connector (CRC) endpoints will be disabled for your meetings and webinars. Participants can still connect using phone dial-in or CRC, but would need to use a number or CRC endpoint based in a region that is enabled for use in this meeting or webinar. Available dial-in numbers and CRC endpoints should be listed in the meeting or webinar invitation provided by the host. 

Data center regions selections apply only for meeting and webinar data in transit. The selections do not impact the location of data at rest. Data center region selections also do not apply to Zoom Phone or related features.

Prerequisites for selecting data center for hosted meetings and webinars

  • Pro, Business, Enterprise, or Education account

Note:

How to select data center regions

Account

To select data center regions for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Profile.
  3. In the Transit Data section, click the Customize data center regions for meeting/webinar data in transit toggle to enable or disable it.
  4. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
  5. Check the regions that you would like your in-meeting and in-webinar data in transit to route through.
  6. Click Save to confirm changes.
  7. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.

Group

Note: If you signed up for a new Zoom account after August 21, 2021; or the New Admin Experience is enabled on your account, the Group Management page has been renamed to Groups.

To customize data center routing for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation menu, click User Management then Group Management.
  3. Click the applicable group name from the list, then click the Settings tab.
  4. Click the Profile tab.
  5. In the Transit Data section, click the Customize data center regions for meeting/webinar data in transit toggle to enable or disable it.
  6. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  7. Check the regions that you would like your in-meeting and in-webinar data in transit to route through.
  8. Click Save to confirm changes. 
  9. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.

User

To customize data center routing for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Profile.
  3. In the Transit Data section, click the Meetings/webinars data center toggle to enable or disable it.
  4. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
    Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
  5. Check the regions that you would like your in-meeting and in-webinar data in transit to route through.
  6. Click Save to confirm changes.