Selecting data center regions for meetings/webinars

Zoom lets customers make choices about the Zoom data centers that will be used for processing certain customer data when a customer with a paid account hosts a meeting or webinar. Account owners and admins on paid accounts can, at the account, group, or user level, opt in or out of specific Zoom data centers that will be used for the processing of participants’ real-time meeting and webinar video, audio, and shared content during the hosting of meetings and webinars. The data centers in the country supporting the region where an account was provisioned will be locked as an opt-in for processing. Zoom data center choices only apply when an account is hosting a meeting or webinar.

When an account hosting a meeting or webinar has opted out of any data center(s), all participants’ real-time meeting and webinar video, audio, and shared content data will only be processed by an opted-in Zoom data center. However, Zoom may route through traffic between data centers using industry standard network routing protocols while traversing Zoom private network connections (i.e., edge-routing). Therefore, data may pass through network links or networking equipment in opted-out data centers while it transits to, from, and between opted-in Zoom data centers being used for the processing of participants’ real-time meeting and webinar video, audio, and shared content. Zoom’s mainland China data center is not used for edge-routing of data and is opted-out by default.

If an account hosting a meeting or webinar opts out of any Zoom data center, the regional dial-in numbers and Zoom Conference Room Connector (CRC) endpoints for those opted-out data centers will be disabled. Participants will need to use a dial-in number or CRC endpoint in an enabled data center. Available dial-in numbers and CRC endpoints should be listed in the meeting or webinar invitation provided by the host.

Prerequisites for selecting data center for hosted meetings and webinars

• Pro, Business, Enterprise, or Education account

Notes:

• Free and Pro accounts have the region where their account is provisioned enabled and locked, with Pro accounts able to adjust other regions. Typically, new accounts are provisioned in the United States, meaning the United States data center cannot be disabled.
• The selected data center regions will affect the available dial-in/call-to countries and available Conference Room Connector (CRC) endpoints. 

How to select data center regions

Account

To select data center regions for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the General tab.
4. Under the Data Configuration section, click the Customize data center regions for meeting/webinar data in transit toggle to enable or disable it.
5. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
6. Check the regions that you would like your in-meeting and in-webinar data in transit to route through.
7. Click Save to confirm changes.
8. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.

Group

To customize data center routing for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click User Management then Groups.
3. Click the applicable group name from the list, then click the General tab.
4. Under the Data Configuration section, click the Customize data center regions for meeting/webinar data in transit toggle to enable or disable it.
5. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
6. Check the regions that you would like your in-meeting and in-webinar data in transit to route through.
7. Click Save to confirm changes. 
8. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.

User

To customize data center routing for your own use:

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Settings.
3. Click the General tab.
4. Under the Data Configuration section, click the Customize data center regions for meeting/webinar data in transit toggle to enable or disable it.
5. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
   Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
6. Check the regions that you would like your in-meeting and in-webinar data in transit to route through.
7. Click Save to confirm changes.