Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.

Important: Starting September 27, Zoom will require that all meetings have a Passcode or a Waiting Room enabled for accounts with a single licensed user, Pro accounts with 2 or more licenses, and Business accounts with 10-100 licenses. For further information, please reference our Frequently Asked Questions.



Frequently asked questions for admins Follow

Overview

The following are answers to some of the most common questions or problems account owners and admins ask about managing their Zoom account. We also have frequently asked questions for users, a user quick start guide, and weekly trainings to help you and your users get started with Zoom. 

Read common questions about:

Getting started with your Zoom account

How can I add a user?
You can add users individually, by uploading a CSV, or with just-in-time provisioning through Single Sign On (SSO)

I only purchased 5 Zoom licenses. Does that mean I can only have 5 Zoom users?
With 5 Zoom licenses, you can have 5 licensed users on your account. In addition to your Licensed users, you can add up to 9999 Basic (free) users to your Zoom account. 

What is the difference between a basic and a Licensed user?
A basic user can host meetings with up to 100 participants. If 3 or more participants join, the meeting will time out after 40 minutes. They cannot utilize user and account add-ons such as large meeting, webinar, audio conferencing, or conference room connector. A licensed user is a paid account user who can host unlimited meetings without the 40-minute limit. By default, they can host meetings with up to 100 participants and large meeting licenses are available for additional capacity. Licensed users can use add-ons and also have additional features such as cloud recording, the ability to customize their Personal Meeting ID, and more. 

How do I assign licenses to users? 
After purchasing licenses on the Billing page, you can assign them to users within User Management. 

Can I use single sign on (SSO) with Zoom?
Yes, you can configure Zoom with your IdP for login and for adding users with just-in-time provisioning.

How can I automatically add users to my account?
Business, Education, and Enterprise accounts can automatically add users by adding an associated domain.

How do I use my existing phone numbers with Zoom Phone? 
To use your existing phone numbers with Zoom Phone, you have to port the number to Zoom Phone. Zoom will work your previous provider and port the number to your Zoom Phone account. Once the porting process is done, you can assign the ported numbers to users.

How do I assign Zoom Phone licenses to users? 
You can assign Zoom Phone licenses and calling plans to users in the Zoom account. Assigning a Zoom Phone license to a user will assign an extension number. Users will also receive an email notifying that they have been added to Zoom Phone.

How can we brand our Zoom account?
Business, Education, Enterprise, and API plan accounts can set up a custom landing page for users to login, which will also be included in join links, for example yourcompany.zoom.us. 

Managing available features

How can disable settings for specific users?
You can disable and lock settings for all users on your account through account settings or you can set up groups and disable settings for a group of users. If a setting is disabled and locked at the account or group level, users will not be able to enable it. 

Can I restrict who joins meetings on my account?
Yes, you can restrict who joins meetings and webinar on your account by setting up authentication profiles.

How do I restrict who my users can chat with?
You can restrict who your users can chat with by adding IM groups.

How can I customize which dial in numbers appear in our meeting invitations?
You can customize the global dial-in numbers at the account or group level to customize which phone numbers will be listed. With an audio conferencing plan, you can also add toll-free numbers and toll numbers for additional countries

Managing the Zoom client

How can I manage the Zoom client for my users?
For Windows devices, you can install Zoom with MSI, with group policy, or registry keys. With Mac, you can push out a mass deployment with a customized plist file. If you're managing Chrome OS devices, you can use the Google Admin console

Do you have a virtual desktop solution?
Yes, Zoom has a virtual desktop infrastructure (VDI) solution.  

Managing my account

Can I add others to help me manage my account?
Yes, the account owner can add admins and also users with custom roles to help your manage your Zoom account.

How do I manage my users' passwords?
You can set minimum password requirements through the Security page of the Zoom web portal. You can also unlock a user's account if they enter the wrong password multiple times or change their password for them. 

How do I change the account owner? 
The account owner can transfer account ownership to an account admin. If the owner is unavailable, an admin of a Pro account can request to be the owner. 

Our company/school has another Zoom account. How can we share contacts? 
You can link multiple Zoom accounts as part of an organization. 

How can I remove a user?
You can remove, deactivate or unlink a user from the Zoom web portal. 

Billing

How do I upgrade my existing plan?
You can upgrade from a Pro account to a Business account through the Zoom web portal. You can also purchase add-ons. If you need to add licenses for an Enterprise account, please contact Zoom sales

How do I change from monthly to annual or annual to monthly payments? 
You can change the frequency of your payments through the Billing page of the Zoom web portal. 

How do I cancel my Zoom account? 
You can cancel your Zoom account through the Billing page of the Zoom web portal.