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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.

Affected components: Zoom Support Center

Configuring account support information Follow

Overview

Account owners or admins can configure account support information. This is useful for members on your account because they can view the account support information in their account profile to know who to contact for help with Zoom.

Prerequisites

  • Account owner or admin privileges

Instructions

To configure account support information for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation panel, click Account Management then Account Profile.
  3. Under Account Support Information, click Edit to specify who to contact for support:
    • Name: Enter the name of your help center or account contact.
    • Email address: Enter an email address for your account support person or group. 
  4. Click Save Changes.
  5. (Optional) Click Additional support instructions to list additional instructions, such as a URL or phone number, or enter any additional information you would like to provide your members for support.
  6. Click Save Changes.