At Zoom, we are hard at work to provide you with the best 24x7 global support experience during this pandemic. As part of this ongoing commitment, please review our updated Support Guidelines.

Configuring account support information Follow

Overview

As the account owner or admin, you can configure account support information. Members on your account can view the account support information in their account profile to know who to contact for help with Zoom.

Prerequisites

  • Account owner or admin

Configuring account support information

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation panel, click Account Management then Account Profile.
  3. Next to Account Support Information, click Edit.
    • Name: Enter the name of your help center or account contact.
    • Email address: Enter an email address for your account support person or group. 
  4. Click Save Changes.
  5. (Optional) To list additional instructions such as a URL or phone number, click Additional support instructions.
  6. Enter any additional information you would like to provide your members for support.
  7. Click Save Changes.