Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.

Configuring account support information Follow


As the account owner or admin, you can configure account support information. Members on your account can view the account support information in their account profile to know who to contact for help with Zoom.


  • Account owner or admin

Configuring account support information

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation panel, click Account Management then Account Profile.
  3. Next to Account Support Information, click Edit.
    • Name: Enter the name of your help center or account contact.
    • Email address: Enter an email address for your account support person or group. 
  4. Click Save Changes.
  5. (Optional) To list additional instructions such as a URL or phone number, click Additional support instructions.
  6. Enter any additional information you would like to provide your members for support.
  7. Click Save Changes.