Important Notice: Please update all of your Zoom applications to version 5.0 or higher. After May 30, 2020, all Zoom applications on older versions will receive a forced upgrade when trying to join meetings as GCM Encryption will be fully enabled across the Zoom platform. Learn more on how to update your Zoom application or update now.

Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.



System requirements for Virtual Background Follow

Overview

This article lists the requirements for using Virtual Background in the Zoom client/app and Zoom Rooms.

This article covers:

Windows

Image only without a physical green screen

Option 1 

  • Zoom Desktop Client for PC, version 4.4.53582.0519 or higher
  • Windows 7, 8, or 10 (64-bit)
  • 4th generation i7 quad-core or higher processor, running at 2.0 Ghz or higher

Option 2

  • Zoom Desktop Client for PC, version 4.5.4 (5422.0930) or higher
  • Windows 10 (64-bit)
  • Intel 6th generation Intel i5 Dual core or higher processor, running at 2.0 Ghz or higher
    • If CPU is not i7 quad core or higher, integrated GPU enabled and integrated GPU's graphics driver version 23.20.xx.xxxx or higher
  • Intel CPU with HD620 graphics (OS must be Windows 10, 64-bit)
    • i7 2 cores; or
    • i5 2 cores with major version 26 or higher and minor version 7323 or higher
  • AMD Ryzen 5/7/9 or higher

Note: Due to issues with compatibility with Intel CPUs using the HD 620 graphics processor, devices using those processors, must use a physical green screen.

Image only with a physical green screen

  • Zoom Desktop Client for PC, version 3.5.53922.0613 or higher
  • Intel Dual Core 2Ghz or higher (i5/i7 or AMD equivalent) processor
  • AMD Ryzen 5/7/9 or higher

Video without a physical green screen

  • Zoom Desktop Client for PC, version 4.6.4 (17383.0119) or higher
  • Windows 7, 8, or 10 (64-bit)
  • Supported processors (720p video)
    • Intel i5, i7, i9 - 2 cores or higher, gen 6 or higher, except atom and y series
      • Processor must have Intel GPU - except HD620 with driver version 23 or higher
      • OS must be Windows 10, 64-bit
  • Supported processors (1080p video)
    • Intel i5 - 4 cores or higher, gen 6 or higher, expect u-series
    • Intel i7, i9, Xeon - 4 cores or higher, gen 4 or higher
    • Intel CPU with HD620 graphics (OS must be Windows 10, 64-bit)
      • i7 2 cores; or
      • i5 2 cores with major version 26 or higher and minor version 7323 or higher
    • Other Intel processors - 6 cores or higher, gen 4 or higher, except atom and y series
    • Non-Intel processors - 8 cores or higher and frequency 3.0GHz; or 12 cores or higher
    • AMD - Ryzen 5/7/9 or higher

Video with a physical green screen

  • Zoom Desktop Client for PC, version 4.6.4 (17383.0119) or higher
  • Windows 7, 8, or 10 (64-bit)
  • Supported processors (720p video)
    • Intel i5, i7, i9 - 4 cores, gen 6 or higher, except atom and y series
    • Intel i5, i7, i9, Xeon - 4 cores or higher
    • Other Intel processors - 6 cores or higher, except atom and y series
    • Non-Intel processors - 6 cores or higher, 3.0GHz frequency or higher; or 8 cores or higher
  • Supported processors (1080p video)
    • Intel i5 - gen 5 or higher, quad-core or higher
    • Intel i7 - gen 2 or higher, quad-core or higher
    • Intel i9, Xeon - 4 cores or higher
    • Other Intel processors - 6 cores or higher, except atom and y series
    • Non-Intel processors - 8 cores or higher and 3.0GHz frequency or higher; or 12 cores or higher
    • AMD - Ryzen 5/7/9 or higher

macOS

Image only without a physical green screen

  • Zoom Desktop Client for Mac,  4.6.0 (13614.1202) or higher
  • 4th generation i7 quad-core or higher processor
  • 6th generation i5 dual-core or higher processor
    Note: 6th generation i5 dual-core processor, requires MacOS 10.14 or higher

Image only with a physical green screen

  • Zoom Desktop Client for Mac, version 3.5.53922.0613 or higher
  • Dual Core 2Ghz or Higher (i5/i7 or AMD equivalent) processor

Video without a physical green screen

  • Zoom Desktop Client for Mac, version 4.6.4 (17383.0119) or higher
  • macOS 10.9 or later
  • Supported processors (720p video)
    • Intel i5, i7, i9, Xeon - 4 cores or higher
    • Intel i7, i9, Xeon - 2 cores, gen 4 or higher
    • Intel i5 - 2 cores, gen 6 or higher, and macOS 10.14 or higher
    • Other Intel processors - 6 cores or higher, except atom and y series
    • Non-Intel processors - 8 cores or higher
  • Supported processors (1080p video)
    • Intel i5 
      • 4 cores or higher, gen 5 or higher; or
      • 2 cores with gen 7 or higher and 2.0Ghz frequency or higher
    • Intel i7 - 4 cores or higher, gen 2 or higher
    • Intel i9, Xeon - 4 cores or higher
    • Other Intel processors - 6 cores or higher, except atom and y series
    • Non-Intel processors - 8 cores or higher

Video with a physical green screen

  • Zoom Desktop Client for Mac, version 4.6.4 (17383.0119) or higher
  • macOS 10.9 or later
  • Supported processors (720p video)
    • Intel i5, i7, i9 - 2 cores, gen 6 or higher, except atom and y series
    • Intel i5, i7, i9, Xeon - 4 cores or higher
    • Other Intel processors - 6 cores or higher, except atom and y series
    • Non-Intel processors - 8 cores or higher
  • Supported processors (1080p video)
    • Intel i5 - gen 5 or higher, quad-core or higher
    • Intel i7 - gen 2 or higher, quad-core or higher
    • Intel i9, Xeon - 4 cores or higher
    • Other Intel processors - 6 cores or higher, except atom and y series
    • Non-Intel processors - 8 cores or higher

Linux

  • Zoom Desktop Client for Linux, version 2.0.91373.0502 or higher
  • Dual Core 2Ghz or Higher (i5/i7 or AMD equivalent) processor
  • A physical green screen

iOS

  • Zoom Mobile App for iOS, version 4.1.27541.0627 or higher
    • iPhone 8, 8+, or X
    • iPad Pro and the 5th and 6th generation iPad 9.7

Zoom Room

  • PC: 4.6.0 (1193.1215) or higher
  • MacOS: 4.6.0 (1696.1216) or higher
  • A physical green screen