Due to international developments regarding the taxation of electronically supplied services with GST/HST or comparable consumption taxes, Zoom will charge and collect GST/HST in Canada.
Additionally, on or shortly after July 13, 2020, Zoom will begin to collect provincial level sales tax in Quebec, British Columbia, Manitoba, and Saskatchewan. These taxes will be in addition to the Canada GST/HST Zoom has previously been charging and collecting.
Frequently Asked Questions
What is GST?
GST is the abbreviation of Goods and Services Tax, which is a federal sales tax, at a rate of 5%. GST applies to most supplies of goods and services made in Canada, as well as supplies of real property (land, buildings) and intangible personal property such as trademarks, rights to use a patent, and digitized products.
GST/HST is a recoverable tax, and GST/HST registrants can generally claim an input tax credit (“ITC”) on GST/HST incurred in the course of a commercial activity. In other words, GST/HST is usually not a net cost to registered entities (businesses).
What is HST?
HST is the abbreviation of Harmonized Sales Tax, which is a sales tax that includes both the federal GST rate of 5% and an additional provincial sales tax that has been combined with the federal GST. The HST is only applicable in participating provinces in Canada. Generally, HST applies to the same base of property (i.e., tangible and intangible) and services as GST, however at a different rate. The HST rate can vary from one participating province to another.
The participating provinces in Canada who are subject to the HST are the following:
New Brunswick – 15%;
Newfoundland and Labrador – 15%;
Nova Scotia – 15%;
Ontario – 13%;
Prince Edward – 15%.
What is Provincial Level Sales Tax?
Provincial level sales tax is typically referred to as PST or as QST in the case in Quebec. British Columbia, Manitoba, Quebec, and Saskatchewan all impose a provincial sales tax that is separate and in addition to the Canada federal goods and services tax (GST). Like the GST, the PST and QST is imposed on most sales of supplies and goods.
The QST is a recoverable tax, similar to the GST, so QST registrants can generally claim an input tax credit (“ITC”) on QST incurred in the course of a commercial activity. In other words, QST is usually not a net cost to registered businesses.
The PST imposed by British Columbia, Manitoba, and Saskatchewan is not a recoverable tax. PST is a consumption tax, designed to be paid by the end-user of the product or service. Some exemptions may be applicable, such as the sale for resale exemption.
Sales into the following provinces will be impacted by the change at the following tax rates:
- British Columbia – 7%;
- Manitoba – 7%;
- Quebec – 9.975%;
- Saskatchewan – 6%;
Canada GST of 5% will also be charged in each of these provinces.
Who must pay PST/QST?
Generally, the customer must pay these provincial level transactional taxes on taxable goods or services acquired in Canada from its supplier when the sale is into one of the four applicable provinces.
The supplier invoices and collects the taxes from the customer, and subsequently, the supplier remits the collected taxes to the government agency overseeing the tax.
Who must pay GST/HST?
Generally, the customer must pay GST/HST on taxable goods or services acquired in Canada from its supplier.
The supplier invoices and collects the GST/HST from the customer, and subsequently, the supplier remits the collected GST/HST to the government.
Where does GST/HST apply?
GST/HST generally applies to all taxable supplies made in Canada.
When does PST/QST apply?
Zoom uses the “sold to” address of the customer to determine which transaction taxes apply to a sale. Sales into one of the four previously mentioned provinces will required the respective PST/QST rate to apply.
What is a GST/HST account number?
A GST/HST account number is a unique 9-digit number activated by the Canada Revenue Agency that identifies a person as registrant for GST/HST purposes in Canada. The GST account number generally appears on invoices issued by the supplier.
Does Zoom have a GST/HST number?
Yes, Zoom's GST/HST registration number with the Canada Revenue Agency is 786568113 RT0001. This number appears on invoices issued by Zoom to Canadian customers.
What is a QST account number?
A QST account number is a unique 10-digit number issued by Revenue Quebec that identifies a person as a registrant for QST purposes in Quebec. Similar to a GST account number, the QST account number of the supplier should appear on invoices issued when QST is charged to allow the customer to recover the QST they paid.
Does Zoom have a QST number?
Yes. Zoom’s QST number is 1227494057 TQ 0001. This number appears on invoices issued by Zoom to Quebec customers.
What is a PST-BC (British Columbia) account number?
A PST-BC account number is a unique 8-digit number issued by British Columbia Finance that identifies a company as a registrant for PST purposes in British Columbia.
Does Zoom have a PST-BC number?
Yes, Zoom's British Columbia PST number is 12477834.
What is a PST-MB (Manitoba) account number?
A PST-MB account number is a unique 7-digit number issued by Manitoba Finance that identifies a person as a registrant for PST purposes in Manitoba.
Does Zoom have a PST-MB number?
Yes, Zoom's Manitoba PST (RST) number is 119635-1.
What is a PST-SK (Saskatchewan) account number?
A PST-SK account number is a unique 7-digit number issued by Saskatchewan Finance that identifies a person as a registrant for PST purposes in Saskatchewan.
Does Zoom have a PST-SK number?
Yes, Zoom's Saskatchewan PST number is 7273121.
How is Zoom determining which customers GST/HST applies to?
Zoom will apply GST/HST if the location of the “Sold To” contact address entered by the customer is in Canada.
Will GST/HST apply if a Canadian company purchases Zoom for use in a location outside of Canada?
If the “Sold To” address is in a location outside of Canada, even if the billing address is in Canada, GST/HST will not be charged on the basis that the Zoom product will be for “use” exclusively outside of Canada. GST/HST will generally only be applicable if the “Sold To” address is in Canada.
Will PST/QST apply if a Canadian company purchases Zoom for use in a location outside of Canada?
If the “Sold To” address is in a location within one of the four provinces, PST/QST will be charged. If it is a sale with a “sold to” address outside of these four provinces but still in Canada, only Canada GST/HST will apply to the sale.
Why did I get a notification email if I am not located in Canada?
In order to ensure complete and thorough notification to any of our customers who may be impacted, we sent the notification communication to all customers who had a “Bill To” OR “Sold To” address in Canada.
Why is Zoom charging GST/HST on invoices as of June 1, 2020?
Zoom has undertaken an assessment of its services and determined that all are subject to GST/HST in Canada. Additionally, as Zoom grows its international presence, it has implemented the systems necessary to identify customers who are subject to GST/HST and properly reflect charges on invoices. On or shortly after June 1, 2020, Zoom will begin charging GST/HST on invoices and transactions.
Why is Zoom charging PST/QST on invoices as of July 13, 2020?
Like many companies with a growing international presence, Zoom is routinely evaluating its indirect tax collection and remittance obligations. The application of these taxes to businesses with online activities is a complex and evolving area. Zoom continues to review such developments, as well as the nature and extent of its activities in different jurisdictions, and based on such regular review will from time to time start charging indirect taxes where applicable.
Can I claim an input tax credit for the PST and QST?
Only the QST imposed by Quebec is a creditable tax in which an input tax credit can be claimed by Quebec registered businesses. The PST in British Columbia, Manitoba, and Saskatchewan does not provide an input tax for PST paid by the customer.
Is there a minimum threshold purchase amount before PST/QST is applied?
No. PST/QST, in addition to the Canada GST, applies to sale of all Zoom’s services.
Is there a minimum threshold purchase amount before GST/HST is applied?
No. GST/HST applies to the sale of all Zoom’s services.
What exemptions are available?
None for GST or HST. There are no exemptions available from the GST/HST as all services provided by Zoom in Canada are taxable supplies. However, if Zoom’s services are acquired by a non-resident of Canada who is not registered for GST/HST purposes, they may be zero-rated for GST/HST purposes (GST/HST at a rate of 0%).
For PST and QST, the provinces of British Columbia, Manitoba, and Saskatchewan provide tax exemptions for certain entities such as resellers. If you qualify for a PST tax exemption, please email your PST account number for the applicable province or a tax exemption form to firstname.lastname@example.org for our verification and input into our billing system.
What if I have a PST reseller account number/exemption form and forget to provide it?
Generally, PST will be applied to all invoices where the PST reseller account number/certificate has not been provided timely. However, if a valid PST reseller account number/certificate covering the service period can be provided, contact us at email@example.com within 30 days of the invoice issuance date.
Are there any special exemptions applicable for charities under which GST may not be charged?
No. There are not any exemptions available from the GST/HST applicable for charities. However, depending on their status, charities may be allowed to reclaim from the government a part of the GST/HST paid on their expenses.
Will GST/HST apply even if a Canadian company provides a valid GST/HST number to Zoom?
Yes. GST/HST applies to the sale of all Zoom’s services.
Are there any GST/HST obligations for me as a customer?
No. The customer has no GST/HST obligations. If you want to claim an input tax credit for the GST/HST paid to Zoom, you should ensure to keep a copy of Zoom’s invoice for your record.