Managing provisioned SIP/H.323 rooms

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Note: Starting January 18, 2021, new accounts provisioned with Cloud Room Connector licenses will automatically have access to the new enhanced API Room Connector for SIP/H.323 devices. If you were provisioned a Cloud Room Connector (CRC) license, prior to January 18, 2021, please use our Room Management instructions for the standard API Room Connector.

Once a SIP/H.323 device has been provisioned as a managed room in Zoom, admins can manage the room settings including device information, meeting settings, call control, as well as other configuration settings.

This article covers:

Prerequisites for managing provisioned SIP/H.323 rooms

  • A Pro, Business, Enterprise, or Education account
  • Owner, Admin, or “H.323/SIP room connector” Role-based privileges
  • A Zoom account with a Cloud Room Connector license
  • A provisioned SIP/H.323 room

How to access room settings

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Room Management, then click Cisco/Polycom Rooms.
  3. Click the Rooms tab.
  4. Click Edit next to the room you want to edit.

How to use the Room Profile tab

Under the Room Profile tab, the basic Room settings and information can be found:

  • Room Name- Custom room name for the device.
  • Device Management:
    • Enabled- The device will be managed by the API connector, and changes will be actively pushed by API Connector.
    • Disabled- The device will remain operational, but provisioning and calendar synchronization will be suspended.
  • Device Type- Device type selected when adding the room.
  • Manage Type- The manage type that was selected when the room was created.
  • Create Time- The time and date the room was created.
  • Serial Number- The serial number of the device. This will be listed on the hardware itself. 
  • Device Firmware Version- Reported firmware version by the device.
  • Hardware Version- Hardware version reported by the device.
  • Device Password- The set on the device for accessing admin settings at the device level. 
  • Dynamic IP address- Sets whether the IP address used to manage the device is manually configured or dynamically set.
    Note: If set to Dynamic, the IP address will be updated if it is changed within the SIP registration for the device. 
  • IP Address- IP address of the device used for management.
  • Time Zone- Time Zone the device is using. It can be set at the device level, or manually set to a time zone, which is provisioned by the API Connector.
  • Time Format- Format of time utilized by the device. This can either be 12 H (ex. 3:00 PM) or 24 H (15:00 hrs). It can be set at the device level, or manually set to a time format, which is provisioned by the API Connector.
  • Alternative Time Server- Multiple time zones can be set, that override the default time server.
  • End User License Agreement- This allows admins to accept the EULA on the behalf of the organization's users. If disabled, there will be EULA prompts on devices during software updates.

How to use the Meeting tab

The Meeting tab allows the configuration of join meetings and in-meeting behavior, including encryption, DTMF and call rate options, shortcuts for joining 3rd party meetings, and adding calendar resources. The following settings are available:

  • Calendar Resources- Allows the assigning of calendar resources that have been added within the Calendar Integration tab.
  • Personal Meeting ID for Room- Allows assigning of a Personal Meeting ID to a provisioned room system. Once assigned, if Join Meeting with DTMF is enabled, participants can start instant meetings from the room system. 
  • Join Meeting with DTMF- Allows the joining of Zoom Meetings added to calendar events, as well as start meetings.
    Note: If the Always Show Join Button is enabled, if a calendar event does not have Zoom Meeting information, the Join button will automatically dial to the default join screen, where a Meeting IDs can be entered. 
  • Ad-hoc Join/meet Now location- Controls the location of where the Meet Now or Join Zoom Meeting buttons will appear.
    Note: If Off is selected, unused Zoom directory entries will be removed.
  • Label for ad hoc Button- Allows the creation of a custom button label for the join button for Zoom Meetings.
  • Enable 1080P- Allows the device to send and receive 1080p
  • Unmute on Entry- Automatically unmutes the room system's outgoing audio when joining a meeting. 
  • High-quality Content Sharing- Allows 3Mbps to 4MBps bandwidth to increase the quality of content sharing. 
  • Prioritize highest resolution (max 720p)- Enforces outgoing video to the highest possible resolution (720p).
  • Bandwidth Allocation Preference: Content vs. Video- Allows prioritization of video over content, content over video, or a balanced split between the two.
  • Out-of-Band DTMF- Forces DTMF tones to be sent out of band. 
  • Remove Audio Prompts on Join- Disables audio prompts when joining meetings.
  • Music Mode- Automatically adds the DTMF code to the dial string to optimize for music audio sharing. 
  • Video Sharing Mode- Automatically adds the DTMF code to the dial string to optimize for videos during screen sharing. 
  • Audio Level- Sets the default audio level for the device.
  • Additional DTMF Command- Allows the configuration of additional DTMF commands utilized when joining a meeting. 
  • Call Rate- Sets maximum call rate with which a room system can connect to a call with.
  • Join BlueJeans- Provisions a shortcut on the device for joining BlueJeans meetings.
  • Join Webex- Provisions a shortcut on the device for joining Webex meetings.

How to use the SIP/H.323 Integration tab

In the SIP/H.323 Integration tab, the SIP Call Control registration, as well as the H.323 Gatekeeper, can be configured.

General SIP Call Control Registration options

The options available under SIP Call Control Registration is dependent on the device being provisioned. If the setting is disabled, the endpoint will not use SIP protocols for calling. By default, however, the following options are available to all devices when enabled:

  • Enabled, not registered- The SIP protocol has been enabled for the endpoint, but not registered directly to the Zoom interop provisioning backend. This setting is most commonly used and will be easy to set up first. In this mode, users will be required to set up calendars to enable one button to push join for meetings.
  • Register to Zoom- Enables one button to push by setting up the device to register it’s SIP protocol directly to the Zoom interop backend.
  • Not provisioned by Zoom- Allows the SIP line to not be touched by the API connector. It will preserve the original settings or any new settings that the endpoint requires to be used.
  • Register to 3rd Party- Allows for the SIP line to be registered to an existing SIP provider which will preserve the device’s original SIP line settings. Commonly used in applications where the SIP protocol is used for PBX dialing. This will be SIP line 1 registered to the third party.

Additional SIP Call Control options for Polycom Trio

  • Zoom Rooms- With this setting, the device is provisioned as a Zoom Rooms controller instead of a standalone SIP call device. 
  • Trio SIP Call Control USB Only- The device is in a mode where it’s only a USB Audio device.
  • Dual Register, 3rd Party and Zoom- Allows for the configuration of SIP line 1 on the Trio to be registered to the SIP provider of choice and SIP line 2 to be registered to the Zoom interop servers. This allows for meeting ID dialing on the Zoom line for and to keep the mainline 1 SIP provider dialing that was previously available on the endpoint before provisioning the Trio with Zoom interop.
  • Hybrid mode, register to 3rd Party and call on-demand to Zoom- This mode is almost the same as Dual Register mode except line 2 for Zoom is not registered. SIP line 1 on the Trio is still registered to the 3rd party service, and the SIP line 2 is set to not register and call on-demand to Zoom which means a dial string is built to call SIP TLS out to vip2.zoomcrc.com using the meeting ID that was dialed.

H.323 Gatekeeper

By default, H.323 is disabled for endpoints provisioned by the API connector. However, if SIP Call control must be disabled, the H.323 Gatekeeper has to be enabled. 

  • Enabled, not registered- The H.323 protocol is enabled on the endpoint for calling. The API connector provisions empty H.323 gatekeeper settings intended to clear existing values.
  • Not supported by device model- If this option appears it is an option that is not supported by the endpoint 
  • Not provisioned by Zoom- The H.323 protocol is enabled on the endpoint for calling. The API connector provisions no H.323 gatekeeper settings.
  • Custom Registration- The API connector provisions the provided settings into the H.323 gatekeeper settings on the endpoint. This is commonly used for providing specific gatekeeper information, E164 addresses, etc. Enabling this field will enable additional fields.

Additional settings

  • Call Control Protocol to Zoom Meetings- Allows the setting of the call protocol utilized for Zoom Meetings. This can be set to either SIP or H.323.

How to use the Advanced tab

Under the Advanced tab, a specific Room Connector can be configured, as well as enter any advanced provisioning parameters accepted by the device. The following settings are available:

  • Alternative Room Connector- Allows the selection of an alternative Room Connector server in Zoom's Cloud.
  • Connector- Allows the selection of which provisioned Room Connector will be used to manage the room system.
  • Nightly Reboot- If enabled, the room system will reboot every day between 12:00 AM and 2 AM. 
  • Background Image- Allows the uploading of a background image for the room system's display.
    Note: This is only supported for Dolby devices.
  • Advanced Provisioning- Allows admins to add a provisioning script with additional provisioning parameters.

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