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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.

Affected components: Zoom Support Center

Always-on reception / service desk Follow

For companies that wish to create a contactless person to person experience, we recommend a dual endpoint environment, involving a DTEN D7 and DTEN Me, always connected. This design creates physical barriers between humans for any normally face to face experience. The visitor can now correspond with people inside of the building from an external location such as a lobby or other pre-determined location.

For a touch-control experience with advanced receptionist capabilities, please check out the Virtual Receptionist Kiosk for Zoom Rooms

Zoom_Rooms_Reception_Service_Desk.png

Use cases include:

  • Reception
  • Shipping & receiving
  • IT helpdesk
  • Food service
  • Point of sale
  • Medical appointment check-in

Configuration:

  1. Set up your Zoom Rooms with Calendar Integration (Google | Exchange 2010 | Exchange 2013/2016 | Office 365).
  2. Set up a recurring meeting set to Automatically Start & Stop with the needed time frames.
  3. Disable screen sharing
    • Depending on account settings, enable on internal system or disable on external system Alternative Host
    • Disable participant screen sharing for the recurring meeting to avoid any content sharing on the external system

Expected workflow:

  1. Visitor enters the lobby, greeted by virtual receptionist
  2. Receptionist validates necessary protection (ie. face mask)
  3. Visitor states the internal contact that they are in the office to see
  4. Receptionist invites the contact into the Zoom Meeting, validating the visitor
  5. Visitor waits in the lobby or other external location for contact to let them into the office

Equipment List (Lobby/External System)

All in One

Cables & Supplies

D7 Rolling Cart (Optional)

Equipment List (Reception/Internal System)

All In One Zoom Room options

Accessories

External Microphone (Optional; Not available for Appliance)

Configurations