Setting up SIP/H.323 rooms with calendar resources

Note: Starting January 18, 2021, new accounts provisioned with Cloud Room Connector licenses will automatically have access to the new enhanced API Room Connector for SIP/H.323 devices. If you were provisioned a Cloud Room Connector (CRC) license, prior to January 18, 2021, please use our Room Management instructions for the standard API Room Connector.

A SIP/H.323 device provisioned as a managed room can be configured with a room resource calendar. This allows the device to utilize one-touch joining for meetings, as well as list Zoom and non-zoom meetings scheduled for that room.

This article covers:

• How to create a dedicated Service account and resource configuration
  • Adding a calendar service in the Cisco/Polycom room tab
• How to assign a calendar resource to a SIP/H.323 Room
• How to manage Calendar settings

Prerequisites for setting up SIP/H.323 rooms with calendar resources

• A Pro, Business, Enterprise, or Education account
• Owner, Admin, or “H.323/SIP room connector” Role based privileges
• A Zoom account with a Cloud Room Connector license
• A deployed API Connector

How to create a dedicated Service account and resource configuration

Before adding the Calendar Service, a dedicated service account should be created. The calendar/room resources should also be created and configured for use with Zoom. This can be done using the Zoom Room calendar instructions for Google Calendar, Office 365, Exchange 2013/2016, Exchange 2010, or Exchange 2007.

Adding a calendar service in the Cisco/Polycom room tab

1. In the navigation panel, click Room Management, then click Cisco/Polycom Rooms.
2. Click the Calendar Integration tab.
3. Click Add a Calendar Service.
4. Select either Google, Office 365, or Exchange.
5. Authenticate using the dedicated service account:
   • Google:
     1. Choose the email address associated with the shared calendar service for your organization. If the dedicated user for the calendar service is not shown, click Use another account, and add the credentials for that user.
     2. Click Allow on the confirmation page that gives Zoom permission to manage the calendars in the dedicated user’s account.
   • Office 365:
     1. Choose Authorize with OAuth 2.0.
     2. Enter the EWS URL.
     3. Under Account Permission Type, select App-level Impersonation or Full Access Delegate depending on which permission setup used above.
     4. Click Authorize.
        Note: If using OAuth 2.0, and Office 365 users can consent to enterprise applications accessing company data on their behalf is disabled in Account Settings, this option will need to be enabled in the settings, or enabled for the Zoom app in Azure.
   • Exchange:
     
     1. Enter the Exchange details:
        • Exchange login username or UPN: Enter your exchange credentials as user login domain\user login name, as set in Active Directory. For exchange, if your email address is johnsmith@mycompany.com, you can enter it as mycompany\johnsmith. 
        • Exchange login password: Enter your Exchange password.
        • Exchange Version: Select your Exchange version from the dropdown.
        • EWS URL: Enter the URL for the EWS Server. Be sure to include the entire URL, including the https:// portion.
        • Account Permission Type: Choose Full Access Delegate if you've followed the configuration above. 
     2. Click Authorize.  
6. Once the calendar service has been authorized, it will show under the calendar integration tab.

How to assign a calendar resource to a SIP/H.323 Room

1. In the navigation panel, click Room Management, then click Cisco/Polycom Rooms.
2. Click the Rooms tab.
3. Click Edit to the next to the Room you want to add the calendar to.
4. Click the Meeting tab.
5. Click the + symbol under Calendar Resources.
6. Select the desired Calendar Service.
7. Select the desired Calendar Resource.
8. (Optional) Click Manually input resource, then enter the mail address of the Room resource. 
9. Click Save. 

How to manage Calendar settings

Once the Service account has been authorized, Calendar service settings can be managed including the default API connector for calendar traffic routing, the way SIP and 3rd party joining information is parsed. To manage these settings:

1. In the navigation panel, click Room Management, then click Cisco/Polycom Rooms.
2. Click the Calendar Integration tab.
3. Click Edit next to the Calendar service.
4. The following settings are available:
   • API Connector- Allows an organization to set the API Connector utilized for calendar traffic. Enter the Connector ID of the desired API Connector. 
   • Domain Match- If enabled, the room will only show join information for meetings, who's host has the same domain as the domain for the resource calendar. 
   • Parse Sip Urls- If enabled Zoom will try to parse SIP joining information in the calendar invitation, for one-touch joining. 
   • Parse Webex Meetings-  If enabled Zoom will try to parse Webex joining information in the calendar invitation for one-touch joining. 
   • Parse Bluejeans Meetings- If enabled Zoom will try to parse Bluejeans joining information in the calendar invitation for one-touch joining. 
   • Parse Skype for Business- If enabled Zoom will try to parse Skype for Business joining information in the calendar invitation for one-touch joining. 
   • Meeting Password- If enabled, Zoom will automatically enter the password in the dial-string, when joining a Zoom meeting, for one-touch joining. 
   • Hide Topic- If enabled, the Meeting title/topic will be hidden. If disabled, the settings set within the Calendar resource itself will be used. 
   • Hide Agenda- If enabled, the Meeting invite body will be hidden. If disabled, the settings set within the Calendar resource itself will be used. 
   • Default Topic- Allows an organization to set what is shown for the Meeting topic (invite subject), if the subject is hidden and the meeting is not a SIP, H.323, or 3rd party meeting. 
   • Default Topic (Zoom)- Allows an organization to set what is shown for the Meeting topic (invite subject), if the subject is hidden and the meeting is a Zoom meeting.