Porting away from Zoom Phone
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Porting away from Zoom Phone is fairly simple process. Your new carrier should be able to guide you through the porting process. Follow this article to obtain your port-out PIN and account number required for porting away from Zoom Phone.
Note: If your port out request is rejected for the number being a PSAP number, please update the PSAP number to one that is not porting.
This article covers:
- How to obtain your port-out PIN
- How to obtain your account number
- How to obtain your address and company name
Prerequisites for porting away from Zoom Phone
- Account owner or admin privileges
How to obtain your port-out PIN
- Sign in to the Zoom web portal.
- In the navigation menu, click Account Management then Account Profile. Take note of your Account Number.
- In the navigation menu, click Phone System Management then Company Info.
- Click Account Settings.
- Scroll to the Port-out Verification section.
- Click Change to view the port-out PIN.
How to obtain your account number
- Sign in to the Zoom web portal
- Click Profile.
The account number is displayed next to Account No.
How to obtain your address and company name
- Sign in to the Zoom web portal.
- In the navigation menu, click Account Management then Billing.
- Along the top row, click Billing Information.
- Use the Billing Contact section to obtain the Company Name and Address on file.
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