Porting away from Zoom Phone

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Porting away from Zoom Phone is fairly simple process. Your new carrier should be able to guide you through the porting process. Follow this article to obtain your port-out PIN and account number required for porting away from Zoom Phone.

Note: If your port out request is rejected for the number being a PSAP number, please update the PSAP number to one that is not porting.

This article covers:

Prerequisites for porting away from Zoom Phone

  • Account owner or admin privileges

How to obtain your port-out PIN

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Account Profile. Take note of your Account Number.
  3. In the navigation menu, click Phone System Management then Company Info.
  4. Click Account Settings.
  5. Scroll to the Port-out Verification section.
  6. Click Change to view the port-out PIN.

How to obtain your account number

  1. Sign in to the Zoom web portal
  2. Click Profile.
    The account number is displayed next to Account No.

How to obtain your address and company name

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Billing.
  3. Along the top row, click Billing Information.
  4. Use the Billing Contact section to obtain the Company Name and Address on file.

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