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Managing webinar live stream redirect Follow

Overview

If your webinar has reached capacity and attendees are unable to join through Zoom, you can leverage live streaming through Facebook, Youtube, Workplace by Facebook, or a custom live streaming service to allow them to view the webinar. When attendees receive the message that the webinar is at capacity, they will be given the option to join through the live stream link. The webinar live stream redirect can be useful when you need to reach a larger audience. 

Note: This setting only applies to public events.

This article covers:

Prerequisites

  • Zoom Webinar add-on
  • Facebook, Youtube, Workplace for Facebook, or Custom Live Streaming Service enabled and configured
  • Zoom desktop client
    • Windows: 5.0.3 or higher
    • macOS: 5.0.3 or higher
  • Zoom mobile app
    • Android: 5.0.3 or higher
    • iOS: 5.0.3 or higher

Enabling When the webinar has reached capacity

You can enable the viewing of the live stream URL by enabling When the webinar has reached capacity. This setting notifies attendees of the webinar's live stream option and redirects them to view the live stream.

Account

To enable When the webinar has reached capacity for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation panel, click Account Management then Account Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Advanced), verify that Allow livestreaming of webinars is enabled.
  5. If the setting is disabled, click the toggle to enable it. If a verification dialog box appears, click Turn On to verify the change.
  6. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon unlocked-button.png, and then click Lock to confirm the setting.
  7. Under When the webinar has reached capacity, select the check box for Remind users to watch the live stream (doesn’t apply to custom RTMP).
  8. Click Save.

Group

Note: If you signed up for a new Zoom account after August 21, 2021; or the New Admin Experience is enabled on your account, the Group Management page has been renamed to Groups.

To enable When the webinar has reached capacity for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation panel, click User Management then Group Management.
  3. Click the applicable group name from the list, then click the Settings tab.
  4. Click the Meeting tab.
  5. Under In Meeting (Advanced), verify that Allow livestreaming of webinars is enabled.
  6. If the setting is disabled, click the toggle to enable it. If a verification dialog box appears, click Turn On to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  7. (Optional) If you want to make this setting mandatory for all users in the group, click the lock icon unlocked-button.png, and then click Lock to confirm the setting.
  8. Under When the webinar has reached capacity, select the check box for Remind users to watch the live stream (doesn’t apply to custom RTMP).
  9. Click Save.

User

To enable When the webinar has reached capacity for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Advanced), verify that Allow livestreaming of webinars is enabled.
  5. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
    Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
  6. Under When the webinar has reached capacity, select the check box for Remind users to watch the live stream (doesn’t apply to custom RTMP).
  7. Click Save.

Scheduled webinars

To enable When the webinar has reached capacity for existing scheduled webinars:

  1. Schedule a webinar.
  2. Sign in to the Zoom web portal.
  3. In the navigation panel, click Webinars.
  4. Click the Upcoming tab.
  5. Find the webinar that you want to edit, then click Edit by the webinar name.
  6. Click the More tab.
  7. Under More Options, click Edit next to When the webinar has reached capacity
  8. Select the check box for Remind users to watch the live stream (doesn’t apply to custom RTMP).
  9. Click Save Changes.

Accessing the live stream URL

Once attendees are notified that the webinar is full, they will be informed that they can view the live stream online and redirected to it.

To access the live stream URL:

  1. Once you receive the "This webinar is at capacity" message, click Watch Live Stream.
    A new webpage will open.
  2. Click the link to access the webinar's live stream.