Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.



New updates for July 12, 2020 Follow

Note: The information in the past release notes may have been superseded by subsequent release notes. Please review all current release notes carefully.

New updates for Web

New and enhanced features

  • Administrator features
    • Enable AES-256 bit encryption for Zoom Phone devices
      Account owners and admins can upgrade to SRTP with AES-256 bit encryption for specific sites and models. By default, AES-128 bit is enabled. Admins must enable AES-256 bit in the web portal. Learn more about Zoom Phone Encryption.
    • Call monitoring (listen, whisper, barge, takeover)
      Account owners and admins can enable call monitoring features for phone users. Phone users can: listen to a call without the parties being aware; speak to a phone user in a call without other parties being aware; join a call and speak to all parties; or take over the call from another user.
    • Call park
      Users can place a call on hold and generate a retrieval code. Any other Zoom Phone user can use the retrieval code to answer the call. Admins can set routing rules if parked calls are not answered after a specified amount of time
    • Create a shared directory of external contacts
      Account owners and admins can create a shared directory of external contacts. They can add contacts one at a time or batch import contacts using a CSV file. This is not supported on desk phones.
    • Singapore data center option
      Account owners and admins can opt in to use a Singapore region data center for real-time meeting and webinar traffic.
  • User features
    • Customize speed dial and busy lamp field for devices
      Users can add line keys for speed dial and busy lamp field (BLF). Speed dial allows users to easily dial a number by pressing a line key. BLF allows users to see the call status of another internal line.
    • Call park
      Users can place a call on hold and generate a retrieval code. Any other Zoom Phone user can use the retrieval code to answer the call. Admins can set routing rules if parked calls are not answered after a specified amount of time.

Resolved Issues

  • Minor bug fixes

New updates for Zoom Phone devices

New and enhanced features

  • Enable AES-256 bit encryption for devices
    Account owners and admins can upgrade to SRTP with AES-256 bit encryption for specific sites and models. By default, AES-128 bit is enabled. Admins must enable AES-256 bit in the web portal. Learn more about Zoom Phone Encryption.
  • Supported devices
    The following IP phones and accessories are supported. Account owners and admins can add IP phones to the Zoom web portal as part of the provisioning process:
    • AudioCodes 450HD IP phone
    • Poly D230 DECT IP phone, EM50 expansion module
    • Yealink EXP50 expansion module
  • Use desk phone to transfer call to voicemail
    Users can transfer the active call to the voicemail inbox of another phone user.
  • Directory support for devices
    Users can access the account’s directory of phone users. See the list of supported desk phone features for more information.