Help Center
Overview
With Zoom Hardware as a Service (HaaS), customers can deploy a world-class communications experience with a variety of subscription options for meeting room hardware. Zoom customers will be able to scale video conference rooms with budget-friendly hardware options and simple technology upgrades at an affordable, fixed monthly price.
This article covers:
- Supported devices
- Purchasing and activating devices
- General Guides
- Troubleshooting
- Replacing or returning a device
Prerequisites
- ZDM
- HaaS subscription
Supported devices
Click a device model to view the getting started guide
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Polycom |
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Neat |
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DTEN |
55", 75" |
Purchasing and activating devices
After purchasing a HaaS device, it will be automatically registered with ZDM. When it arrives, the device will need an activation code to link it to a Zoom Room that you have created or you can use a deployment code to set up multiple devices. You may also need to pair a controller device with a computer device depending on the make of the devices.
General Guides
To get acquainted with Zoom Rooms, visit these resources:
- Getting started with Zoom Rooms
- Getting started with Zoom Device Management
- Zoom Room help center directory
Troubleshooting
If you’re experiencing issues with a HaaS device, visit these resources:
Note: If you’re still experiencing issues with a HaaS device, please contact support.
Returning or replacing a device
If you're experiencing issues with your device or you'd like to end your rental, learn how to return or exchange your device.
