Getting started with Zoom Rooms Hardware as a Service

With Zoom Hardware as a Service (HaaS), customers can deploy a world-class communications experience with a variety of subscription options for meeting room hardware. Zoom customers will be able to scale video conference rooms with budget-friendly hardware options and simple technology upgrades at an affordable, fixed monthly price.

This article covers:

• Supported devices
• How to purchase and activate HaaS devices
• General guides for Zoom Rooms
• Troubleshooting for Zoom Rooms HaaS devices
• How to return or replace HaaS devices

Prerequisites for using Zoom Rooms Hardware as a Service

• ZDM
• HaaS subscription

Supported devices

Click a device model to view the getting started guide

Polycom	X30, X50, X30 + TC8 controller, X50 + TC8 controller
Neat	Neat Bar + Pad, Neat Pad, Neat Board
DTEN	55", 75"

How to purchase and activate HaaS devices

After purchasing a HaaS device, it will be automatically registered with ZDM. When it arrives, the device will need an activation code to link it to a Zoom Room that you have created or you can use a deployment code to set up multiple devices. You may also need to pair a controller device with a computer device depending on the make of the devices. 

General guides for Zoom Rooms

To get acquainted with Zoom Rooms, visit these resources:

• Getting started with Zoom Rooms
• Getting started with Zoom Device Management
• Zoom Room help center directory

Troubleshooting for Zoom Rooms HaaS devices

If you’re experiencing issues with a HaaS device, visit these resources:

• Polycom
• Neat
• DTEN

Note: If you’re still experiencing issues with a HaaS device, submit a request to Zoom Support.

How to return or replace HaaS devices

If you're experiencing issues with your device or you'd like to end your rental, learn how to return or exchange your device.