Zoom Room Hardware as a Service guide Follow

With Zoom Hardware as a Service (HaaS), customers can deploy a world-class communications experience with a variety of subscription options for meeting room hardware. Zoom customers will be able to scale video conference rooms with budget-friendly hardware options and simple technology upgrades at an affordable, fixed monthly price.

This article covers:

• Supported devices
• Purchasing and activating devices
• General guides
• Troubleshooting
• Replacing or returning a device

Prerequisites

• ZDM
• HaaS subscription

Supported devices

Click a device model to view the getting started guide

Polycom	X30, X50
Neat	Neat Bar + Pad, Neat Pad
DTEN	55", 75"

Purchasing and activating devices

After purchasing a HaaS device, it will be automatically registered with ZDM. When it arrives, the device will need an activation code to link it to a Zoom Room that you have created or you can use a deployment code to set up multiple devices. You may also need to pair a controller device with a computer device depending on the make of the devices. 

General guides

To get acquainted with Zoom Rooms, visit these resources:

• Getting started with Zoom Rooms
• Getting started with Zoom Device Management
• Zoom Room help center directory

Troubleshooting

If you’re experiencing issues with a HaaS device, visit these resources:

• Polycom
• Neat
• DTEN

Note: If you’re still experiencing issues with a HaaS device, please contact support.

Returning or replacing a device

If you're experiencing issues with your device or you'd like to end your rental, learn how to return or exchange your device.