Getting started with Zoom Rooms Hardware as a Service
With Zoom Hardware as a Service (HaaS), customers can deploy a world-class communications experience with a variety of subscription options for meeting room hardware. Zoom customers will be able to scale video conference rooms with budget-friendly hardware options and simple technology upgrades at an affordable, fixed monthly price.
This article covers:
- Supported devices
- How to purchase and activate HaaS devices
- General guides for Zoom Rooms
- Troubleshooting for Zoom Rooms HaaS devices
- How to return or replace HaaS devices
Prerequisites for using Zoom Rooms Hardware as a Service
Click a device model to view the getting started guide
X30, X50, X30 + TC8 controller, X50 + TC8 controller
How to purchase and activate HaaS devices
After purchasing a HaaS device, it will be automatically registered with ZDM. When it arrives, the device will need an activation code to link it to a Zoom Room that you have created or you can use a deployment code to set up multiple devices. You may also need to pair a controller device with a computer device depending on the make of the devices.
General guides for Zoom Rooms
To get acquainted with Zoom Rooms, visit these resources:
- Getting started with Zoom Rooms
- Getting started with Zoom Device Management
- Zoom Room help center directory
Troubleshooting for Zoom Rooms HaaS devices
If you’re experiencing issues with a HaaS device, visit these resources:
Note: If you’re still experiencing issues with a HaaS device, submit a request to Zoom Support.
How to return or replace HaaS devices
If you're experiencing issues with your device or you'd like to end your rental, learn how to return or exchange your device.
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