At Zoom, we are hard at work to provide you with the best 24x7 global support experience during this pandemic. As part of this ongoing commitment, please review our updated Support Guidelines.

Getting started with Zoom Room Hardware as a Service Follow


With Zoom Hardware as a Service (HaaS), customers can deploy a world-class communications experience with a variety of subscription options for meeting room hardware. Zoom customers will be able to scale video conference rooms with budget-friendly hardware options and simple technology upgrades at an affordable, fixed monthly price. 

This article covers:


  • ZDM
  • HaaS subscription

Supported devices

Click a device model to view the getting started guide


X30, X50


Neat Bar + Pad, Neat Pad


55", 75"

Purchasing and activating devices

After purchasing a HaaS device, it will be automatically registered with ZDM. When it arrives, the device will need an activation code to link it to a Zoom Room that you have created or you can use a deployment code to set up multiple devices. You may also need to pair a controller device with a computer device depending on the make of the devices. 

General Guides

To get acquainted with Zoom Rooms, visit these resources:


If you’re experiencing issues with a HaaS device, visit these resources:

Note: If you’re still experiencing issues with a HaaS device, please contact support.