Requesting a number port (South America / LATAM)

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A number port allows you to move your existing number from one Telecommunications Service Provider to Zoom Phone.

Note:

  • Local number portability is currently supported in Brazil, Mexico, Peru, and Chile.
    Country Toll-free Local
    Brazil Yes Yes
    Mexico Yes Yes
    Peru No Yes
    Chile No Yes
  • To know our porting activation times, porting time frames or if you are having issues during the porting process, please visit our FAQ page.
  • Porting is not yet supported in Argentina, Colombia, Costa Rica, Ecuador, and Panama, but new numbers are available here to order.

This article covers:

Prerequisites for requesting a number port

How to request a number port

  1. Download and complete the required Letter of Authorisation (LOA) from the respective country.
    • See the porting guide if you need help.
    • If you currently have trial/temporary numbers and would like to swap them when the port completes, please complete the Number Swap Sheet. Numbers swapped in will be a like for like replacement of the numbers swapped out.
  2. Submit your order Here and make sure to follow the steps below:
    • Please select your request type: Zoom Phone Number Porting
    • Your email address: Make sure the email address is accurate
    • Type of issue: New Number Port
    • Porting Country: (Select the desired country to port)
    • Porting Number Quantity: (Select the range of quantity of numbers to port)
    • Subject: (Keep it as is)
    • Description: (Please make sure the details below is present for a smooth transaction)
      • Zoom Phone Account Number
      • Additional details and instructions
        • Add a note if the order is for BYOC number port
    • Attachments
      • Completed and hand-signed LOA
      • Recent telephone bill relating to your porting numbers (should be within the last 3 months)
      • Any other requirements applicable to the country of port
  3. Zoom will review and confirm receipt of the request and provide an update as the order progresses.
  4. Zoom will send a request to your service provider to validate the information on the LOA, as the transfer request is also dependent on your service provider.
    Your request will either be approved or rejected:
    • Rejected: If rejected, Zoom will inform you that your porting request was unsuccessful. Rejection can occur due to a variety of reasons. Zoom's porting team will provide you with the cause and how to resolved the rejection (which may require contacting your current carrier to resolve the issue).
      Note: This may add an undetermined amount of time to your porting request.
    • Approved: If accepted, Zoom will inform you that your porting order has been approved with a date for when the number will be transferred to Zoom, and the numbers will be available on or before the day of port for you to manage in the Zoom web portal.

Guidelines

  • The information you provide must match what is on record with your current provider.
  • LOA must be hand/wet signed and dated within the last 3 months. Electronically signed LOAs are not accepted in most LATAM countries.
  • Your service provider's name is required on the LOA.
  • Number portability checks can only be carried out once the order is submitted. There may be times where service providers advise that numbers as non-portable.
  • You may experience some loss of service to incoming calls during the port activation window while the porting numbers are in progress.
  • Once a porting date is provided, porting will be executed in 6 hours working time frame (max of 3 hours downtime). It is recommended that porting not be scheduled for a Friday or Holiday.

Requirements

Country LOA and guide
Brazil

Local LOA

Toll-Free (800) LOA

See additional requirements.

Chile

LOA

See additional requirements.

Mexico

LOA

LOA Guide

See additional requirements.

Peru

LOA

LOA Guide

See additional requirements.

 

Additional requirements

Brazil

Required documentation:

  • Last invoice from the current local service provider.

Chile

Only numbers from Movistar can be ported.

Mexico

Required documentation - please complete and send only the Spanish Documents:

  • Notarized Designation document (documento de contitución) or Notarized Power of attorney. This is a requirement by the Mexican Telecommunication Regulatory Authority. Notarization is 100% required.  The documento de contitución is preferred. 
  • Valid ID (Country National Identity document or Passport) of the Notarized Designation document or Notarized Power of attorney signer. ID needs to be from local (MX based) employee.
  • Temporary transfer letter complete with local address (Non US). See examples in English or Spanish.

Additional notes:

  • If you are NOT paying a Mexican Telco for your services, and are paying a third party US reseller:
    • Documents will either need to be completed by that third party and include that third party's POA and respective ID.
    • Alternatively, the third party will need to confirm the port within the initial 24-hour submittal window.
    • Signatures on ALL documents must match the signature on the given ID.

Peru

Required documentation:

  • DNI (National Identity Document) of LOA signer.
  • Procuration Document/Proof of signer. This can be an incorporation agreement of sorts. Proof that the signer can act on behalf of the company. Document needs to have a wet signature. E-Signatures are not accepted.
  • Last invoice from the current local service provider.

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