Release notes for August 16, 2020

Last Updated:

Note: The information in the past release notes may have been superseded by subsequent release notes. Please review all current release notes carefully.

New updates for Web

New and enhanced features

  • General availability
    Zoom Phone is available in 25 more countries.
  • Expanded calling to more destinations
    Account owners and admins can enable calling to more destinations. Certain destinations may require admins to contact support to enable. They can also allow calling to “high-risk” prefixes that are otherwise blocked by default. This feature can be enabled by Zoom if you have a legitimate reason to call these destinations.
  • Role management
    Account owners and admins can use the role management feature to create Zoom Phone roles and edit each role to control Zoom Phone privileges. For example, they can customize a call queue admin role with privileges to certain settings of specific call queue(s).This enhancement replaces the site admin, call queue manager, and auto receptionist operator roles that could be assigned while customizing the site, call queue, or auto receptionist.
  • Support for variable-length site codes and extensions
    Account owners and admins can set variable-length site codes and extensions at the site level. For example, site A with site code 10 and extensions that are 4-digits long in the range of 1000 to 1999; and site B with site code 5 and extensions that are 5-digits long in the range of 20000 to 30000.
  • Enhancement to directory backup routing rules
    Account owners and admin can set internal directory routing rules. For example, if the account has variable-length site codes and extensions as stated in the previous example, a rule can prepend site code 5 if a user dials a 5-digit number beginning with 2. This allows users in another site to call users in site B without dialing the site code.
  • Control access to personal audio library
    Account owners and admins can control phone users' access to their personal audio library, which is used to change their voicemail greeting and hold music. This new policy setting can be changed at the site level. By default, phone users’ personal audio library is enabled. If disabled, all users in the site will use the site’s default audio.
  • Set default custom audio
    Account owners and site admins can set default voicemail greeting, message greeting, hold music, and audio while connecting. These defaults can be set at the site level.
  • More options for call queues’ max wait time
    Account owners and admins can set the max wait time to 10, 15, 20, 25, 30, or 45 seconds.

Resolved Issues

  • Minor bug fixes

New updates for Zoom Phone devices

New and enhanced features

  • Supported devices
    The AudioCodes MediaPack 1288 gateway is supported. Account owners and admins can add it to the web portal as part of the assisted provisioning process.

New updates for Cloud Room Connector (CRC)

Changes to existing features

  • View-only attendee message when joining a webinar
    When joining a webinar as an attendee from a SIP/H.323 endpoint, a temporary message will display, notifying the participants that they are a view-only attendee.

Resolved issues

  • SIP/H.323 endpoints displaying address for device/room system name
    Resolves the issue where some devices displayed their address instead of the device/room system name.
  • Initial audio prompt not playing when joining a meeting
    Resolves the issue where the “Welcome to Zoom” initial audio prompt would not play when joining a meeting from a SIP/H.323 endpoint.
  • Unable to restart cloud recordings
    Resolves the issue for SIP/H.323 endpoints unable to restart a cloud recording, after initially stopping the recording.
  • Minor bug fixes
  • Security enhancements

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