Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.



US Sales Tax and USF Follow

Why am I being charged state taxes?
Zoom is required to charge and collect state taxes (e.g., sales taxes, gross receipts taxes and certain telecommunications taxes) from customers in certain states where Zoom either has a physical presence (i.e., employees or office locations) or where Zoom maintains a significant market based on the amount of its sales and/or transactions with customers (subject to state specific rules).

Zoom is not required to collect these state taxes from customers residing in states where Zoom’s services are not subject to state or local taxes, regardless of Zoom’s physical presence or its sales/transaction volume in that particular state. However, it is important to note that customers may still be required to self-report and remit use tax (on purchases) in certain state and local jurisdictions that would subject Zoom’s services to tax, even if Zoom is not required to charge and collect sales tax on the transaction.

When Zoom collects these state taxes, we remit the entire amount to the relevant state taxing authorities on behalf of our customers. The amount and type of tax collected depends on your location, the type of products/services purchased and the particular rules of the state and local jurisdiction.

What are all these tax items?
Because of our system upgrade, Zoom is able to present much greater detail about the taxes that apply to each service. For example, while state sales taxes may still apply, local taxes may also be calculated and federal fees may be passed through for regulated services. The type of taxes varies by location and the service provided. The chart at the end of the invoice displays all tax types for each line item of tax charged.

What will my invoice look like?
The invoice will show the tax amount applied to each service, for example:
At the end of the invoice, a summary of tax details for every tax shown in the Charge Details section will also be included, which will show the tax type and jurisdiction of the tax, for example:

Are there any new taxes?
Generally, the only new types of taxes that you will see (aside from presentational differences) are local and district taxes that can now be computed and telecommunications fees that apply to Zoom Phone. State sales tax continues to be applied as it was on previous invoices, however, we are now able to charge the tax on a separate service basis. We note that as we determine our future obligations to charge and collect other state taxes or telecom-based taxes, we will make every effort to notify you promptly and in advance of any charges appearing on invoices.

What are telecom taxes and fees?
Taxes may be imposed by state, local, and municipal governments on goods and services, including phone services (i.e., telecom). In addition, federal, state and local governments may impose regulatory charges on providers of certain communications or telecommunications services, including interconnected VoIP service like Zoom Phone.

Why do certain taxes apply only to Zoom Phone?
Zoom Phone is taxed differently than other Zoom services because the voice services generally fall under communication tax laws. Zoom Phone is also subject to certain regulatory fees and assessments that apply to an interconnected VoIP service but do not apply to Zoom’s other services.

What fees should I be seeing?
All Zoom Phone customers will see a Federal Universal Service Fund (USF) charge. This is a charge that Zoom Phone uses to recover the cost of Federal USF contributions that Zoom (and other similarly situated providers) is required to make to support the provision of communications services in rural and high-cost areas, income-eligible consumers, and to support access to communications for schools, libraries and rural health care providers. The Federal Communications Commission (FCC) sets the Federal USF percentage amount, and the FCC can change the percentage amount every quarter.

For more information on the Federal USF, refer to the FCC.gov website here: https://www.fcc.gov/general/contribution-factor-quarterly-filings-universal-service-fund-usf-management-support

Certain Zoom Phone services are subject to a federal excise tax; for those services, Zoom Phone collects those taxes on behalf of the government using a “Federal Excise Tax” line item.

Zoom Phone also charges state and local telecommunications taxes as permitted or required by law.

My last carrier had a longer list of fees.  Why are there fees missing?
Zoom Phone has chosen not to charge additional fees to recover certain costs associated with providing the service.  Many other providers use additional fees to recover costs. These fees may be called “regulatory recovery fee” or “cost recovery fee” or “911 recovery fee.”  While Zoom Phone is also permitted to make similar charges, we have decided to use more transparent pricing and not charge separately to recover these costs.