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Managing channels Follow

Note: If you signed up for a new Zoom account after August 21, 2021; or the New Admin Experience is enabled on your account, the Channels page is listed under Zoom Chat Management.

Channels are spaces where users in your account can chat with each other on Zoom. They are mainly used for a specific project, team, or topic. Public channels are open for anyone to join, while private channels have invite-only membership.

Account owners and admins can view, create, and manage channels using the web portal. They can also assign and remove individual users and IM groups to channels, as well as use IdP attributes to assign individual users and IM groups to channels.

  • Channels allow you to create private or public chat groups where you can send messages, files, images; and start an instant meeting with channel members.
  • IM groups allow you to assign users in your account to groups that display in the Contacts tab (under All Contacts) in the desktop client and mobile app.

Notes:

  • If your account is part of the New Admin Experience beta, IM groups and regular groups are merged.
  • When using the web portal, you can create channels with a maximum of 1,000 members.

This article covers:

Prerequisites

  • Paid Zoom account
  • Chat enabled (Allow users to chat with others setting in IM Settings)
  • Advanced Chat Encryption disabled
  • Account owners, admins, or custom role with the chat channels privilege

Important: Users should be on client version 5.5.0 or higher to ensure accurate channel notifications and avoid compatibility issues. For older versions of Zoom (5.4.9 or before), system messages reflecting updates made to channels by the account admin will name the channel admin as the user responsible for those changes (e.g. “Gloria Song removed Ashley Smith from this channel”). Newer versions (5.5.0 or later) will show a generic “Your account admin” instead of the channel admin’s name (e.g. “Your account admin removed Ashley Smith”). This is one of many inaccuracies that will occur if updates are not made.

To show accurate system messages:

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Account Management then Account Settings.
  3. Click the Meeting tab.
  4. Under Admin Options, enable Require users to update the client, and select the latest Zoom version.

Channel management in the web portal versus desktop client

You can manage channels in the web portal or desktop client.

Use the web portal if you want to:

  • Create a channel by adding members from an IM group. Changes made to this IM group (for example, adding or removing users) will be reflected in the channel you create.
  • Create several channels by selecting IM groups. Changes made to these IM groups (for example, adding or removing users) will be reflected in the channels you create.
    Note: You can still add individual members after creating channels in the web portal.

Use the desktop client if you want to:

  • Create a channel by adding members from another internal channel.
  • Create a channel by specifying individual members.

Creating a channel by adding members from a group

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Account Management then IM Management.
    Note: If your account has the new UI for admin management, click Chat Management then Channels.
  3. Click Create Channel.
  4. Select Create a single channel and add members of Groups.
  5. Click Next.
  6. Enter the required information. See the channel settings section for more information.
  7. Click Continue.
  8. Specify an existing IM group to be part of this channel. Changes made to this group (for example, adding or removing users) will be reflected in the channel you create.
  9. Under Channel Admin, specify the channel admin. The channel admin will be able to change the channel's name, description, and settings.
  10. Under Posting Permissions, select which channel members are allowed to post in the channel.
    • Everyone: All channel members can post in the channel.
    • Admin only: Only the admin can post in the channel.
    • Admin, plus specific people: Only the admin and specified members can post in the channel.
  11. Click Done.

Creating several channels by selecting IM groups

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Account Management then IM Management.
    Note: If your account has the new UI for admin management, click Chat Management then Channels.
  3. Click Create Channel.
  4. Choose Select IM Groups and create channels for each of them.
  5. Click Next.
  6. Select one of more IM groups to create channels from. A new channel is created for each group you select.
  7. If the group's name is also in use as a channel name, the web portal will require you to resolve the naming conflict by entering a new channel name. Click Continue after resolving the conflicts.
  8. Enter the required information:
    • Channel Name: By default, the channel names are the same as the names of the group you previously selected.
    • Type: Select the channel type.
      • Public: Anyone in your organization can join your channel.
      • Private: Only invited people can join your channel.
    • Posting Permissions, select which channel members are allowed to post in the channel.
      • Everyone: All channel members can post in the channel.
      • Admin only: Only the admin can post in the channel.
      • Admin, plus specific people: Only the admin and specified members can post in the channel.
    • Can Add External Users by: Specify if users not in your organization can be added to the channel.
      Notes: If you enable this option, make sure to review the channel privileges of external users.
        • No one: Don't allow anyone to add external users to the channel.
        • All channel members: Members internal and external to your organization can add external members.
        • Members in your organization: Only members internal to your organization can add external members.
    • New Member Can See History: If checked, new members can see messages and files sent before they were members.
    • Channel Admin: Specify the channel admin. The channel admin will be able to change the channel's name, description, and settings.
  9. Click Done.

Adding more members or groups to a channel

After creating a channel using one of the methods above, you can add members to the channel who are not part of the IM groups you selected. You can also add more groups to the channel.

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Account Management then IM Management.
    Note: If your account has the new UI for admin management, click Chat Management then Channels.
  3. Click the name of the channel.
  4. Click Add Members.
  5. Specify the members or groups to add.
    Note: Changes made to these IM groups (for example, adding or removing users) will be reflected in the channels you create.
  6. Click Save.

Changing channel settings

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Account Management then IM Management.
    Note: If your account uses the new UI for admin management, click Chat Management then Channels.
  3. Click the ellipses button in the right-side column, then click Edit.
  4. Change the following settings:
  • Channel Name: Enter a display name to help others identify your channel. By default, the channel name is the same as the name of the group you previously selected.
  • Channel Type: Select the channel type.
    • Public: Anyone in your organization can join your channel.
    • Private: Only invited people can join your channel.
  • Privacy
    • External users can be added: If checked, users not in your organization can be added to the channel.
      Notes: If you enable this option, make sure to review the channel privileges of external users.
      • By all channel members: Members internal and external to your organization can add external members.
      • By members in your organization: Only members internal to your organization can add external members.
    • New members will see previous messages and files: If checked, new members can see messages and files sent before they were members.
  • Posting Permissions: Select which channel members are allowed to post in the channel.
    • Everyone: All channel members can post in the channel.
    • Admin only: Only the admin can post in the channel.
    • Admin, plus specific people: Only the admin and specified members can post in the channel.

Deleting a channel

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Account Management then IM Management.
    Note: If your account has the new UI for admin management, click Chat Management then Channels.
  3. Click the ellipses button in the right-side column, then click Delete.

Setting up advanced or auto SAML mapping

You can set up advanced or auto SAML mapping to define or create channels.

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Advanced then Single Sign-On.
  3. Click the SAML Response Mapping tab.
    You can either set up advanced SAML mapping to sync groups defined in your IdP to existing channels, or set up auto SAML mapping to automatically create channels.
    • SAML Advanced Information Mapping section
      • Channel: Assign specific IdP groups to existing channels by entering the SAML Attribute, SAML Value, and Resulting Value. For example, if your IdP has an existing attribute and value assigned to your company’s Billing department, you can assign the Billing department to the desired channel. If you create a new channel through SAML mapping, you are prompted to assign an existing user as the channel admin.
    • SAML Auto Mapping section:
      • Channel: Specify an attribute defined in your IdP to automatically create channels. For example, if your IdP has a manager attribute, Zoom can automatically create several manager channels based on all IdP groups that have that manager attribute.