Channel privileges for external users Follow

Overview

The following table lists the channel privileges of external users compared to internal users.

Note: Privileges marked with an asterisk (*) can be enabled or disable by an account admin or channel admin. Click the embedded links for the relevant privilege for more information.

This article covers:

Comparison

Privilege

Internal
users

External
users

General

See members' full profile information (name, profile photo, phone numbers, extension number, department, job title, location)

Note: External members can see a member's full profile information if the member is a contact. If the member is not a contact, external members can only see the member's profile name and photo.

 

See members' presence status

*

*

See bots used in the channel

Create private or channels in the internal user's account

 

Be invited to join a public or private channel in the internal user's account

Note: For members to invite external users to a channel, this privilege needs to be enabled by the channel admin using the channel's privacy settings.

*

Search for public channels in the internal user's account

 

Invite other members to a private channel

Note: External members must be granted this privilege by the channel admin using the channel's privacy settings.

*

Remove members from channels and set channel settings

Note: These privileges are only available to the channel admin. External users can be assigned as the channel admin.

Leave a channel

Messaging

Direct message members

Note: External members can message members that are contacts.

✔ 

Start a group chat with members in the same channel

Note: External members can start a group chat with members that are contacts.

 ✔

View chat history and files shared in channels they can access

* *

Use @all or @[user] chat mentions to notify all members or specific member

Meetings and phone

Start or join a group meeting with all members

Start a one-to-one meeting or Zoom Phone call with members in the same channels

Note: External members can start a one-on-one meeting or Zoom Phone call with members that are contacts.

 ✔

Apps and integrations

Use slash commands and message shortcuts

Create, update, or connect to apps or custom integrations on channels that belong to internal user’s account