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September 2020: Updates to Zoom schedulers Follow


To provide a better experience, we are updating the behavior of Zoom schedulers after these dates:

  • September 20, 2020
    • Outlook add-in (web and desktop) and plugin
    • Desktop client scheduler (macOS, Windows, Linux)
    • Mobile app scheduler (iOS, Android)
  • September 22, 2020
    • Google Calendar browser extensions (Chrome, Firefox, and Safari)

Note: These new behaviours for mobile app, desktop client, and Outlook plugin require updating to version 5.3 or higher. Outlook add-in, Chrome extension, and Firefox extension require no manual update, as they will update themselves. 

This article covers:

Updates to Zoom schedulers

After these dates, the schedulers will always sync the user's settings in Zoom web portal for each new meeting scheduled. If a user changes a specific setting, it will only take effect for that scheduled meeting. Future scheduled meetings will use the user's default web portal settings.

Note: For the Google Calendar browser extensions (Chrome, Firefox, and Safari), only the passcode and Waiting Room settings sync from the web portal. All other settings will still follow the values defined locally from the scheduler.

The following tables summarizes if schedulers will sync from the user’s settings in the Zoom web portal:

Scheduler Settings sync from user’s web portal settings
Zoom desktop client
Zoom mobile app
Zoom web portal
(already supported)
Outlook plugin
Outlook add-in
Google Calendar browser extensions (Chrome, Firefox, and Safari) (only passcode and Waiting Room settings)
Google Calendar add-on and other Marketplace integrations
(already supported)

Frequently asked questions (FAQs)

What is staying the same?

  • Scheduler in the Zoom Web Portal
  • Any Marketplace integrations, such as Google Calendar add-on and third-party integrations

How will users be notified of this update?

When scheduling a meeting or webinar, users will see a notification pop-up stating:

“Your scheduling settings have been synced from your Zoom web portal
Change Settings”

If an assistant has scheduling privilege for a boss, whose settings does it show?

If an assistant has scheduling privilege for a boss, only PMI settings will follow the boss settings. In a future release, all settings will sync from the web portal settings of the user you are scheduling for.

Does this update apply to customers using VDI?

Yes. These updates apply to the VDI client.

What will be the difference between newer and older client versions?

All new schedulers will show a dismissible banner that informs this change and provides a link to web settings if the user wants to change them.

For desktop client and outlook plugin, customers will need to update to the new client to see this change.

For the Google Calendar browser extensions and Outlook add-in, the change will take place immediately and regardless of what version these schedulers are on, the logic change will apply.

What if a user selects “Do not show again” for some settings while scheduling?

The scheduler settings will still sync from the user’s web portal settings.

Does the scheduler need to be restarted?

After the implementation, the scheduler will not need any restarting. The change will automatically apply.

Will previously scheduled meetings be impacted in any way?

No. This change will only impact future meetings that users schedule.