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Getting started hosting events with OnZoom Follow


OnZoom is an immersive platform where consumers can search for and enjoy new interactive and engaging virtual experiences from creators of all sizes, from large media organizations to creative individual Hosts.

Hosts can easily create, list, and monetize their events OnZoom where new audiences can find them. Events can be free, paid, or be a hybrid with both free and paid tickets available for registration. Hosts can use Zoom’s platform to engage with their Attendees during live events.

This article covers:


  • Zoom desktop client
    • Windows: 5.3.0 (52651.0920) or higher
    • macOS: 5.3.0 (52651.0920) or higher
  • Zoom mobile client
    • iOS: 5.3.0 (52686.0921) or higher
    • Android: 5.3.0 (52686.0921) or higher
  • Pro, Business, Enterprise, or Education account
  • PayPal Business account is required for charging for tickets

Creating an OnZoom account

Only an admin or owner of a Zoom account, or a Zoom user with approval of their account’s owner or admin, can be a host.

To sign up for your own OnZoom account, fill out the OnZoom host form. Once the form has been completed and submitted, it will be reviewed by the OnZoom team before Host access is granted, at Zoom's sole discretion. Once the review is complete, you will receive an email notifying you if you have been approved for an OnZoom account. If Zoom is unable to approve your host application at this time, you will be added to a waitlist for future re-evaluation.

Creating an event

First-time setup

  1. Go to and sign in.
  2. Click Create.
  3. Read and review the Community Standards guidelines.
  4. Click the checkbox next to I have read and agree to the Community Standards.
  5. Click Accept.
  6. On the next page, under your profile picture, click Change if you want to upload a new profile picture. This can be updated within your profile at a later time.
  7. Double check that the Host Name and Contact Email is correct. Enter a new name and email address if they are incorrect.
    Note: The Contact Email can not be changed after initial setup.
  8. (Optional) Add a Host Description.
  9. Click Continue.
  10. (Optional) On the next page, link a PayPal Business account:
    Note: While not required to host events, this is required for hosting paid events.
    • (Optional) Enable Accept your credit card payments with PayPal, if you want your Attendees to be able to use credit and debit cards for ticket purchases.
      Note: If this is not enabled before linking your PayPal Business account, you will have to unlink your PayPal Business account to change the options.
    • Click Connect or Sign up for a PayPal Business account.
    • Follow the prompts on the PayPal site to link your existing account, or create and link a new account.
  11. (Optional) On the Billing address page, enter the billing address for your organization or business.
    • Note: While not required to host events, this is required for hosting paid events.
  12. (Optional) If your organization qualifies for tax exemption, submit your tax-exemption information.
  13. Click Save.

Once the initial setup is complete, you will be taken to the event creation page, and can begin creating your first event.

Event card

  1. Go to and sign in.
  2. Click Create.
  3. Enter the basic information for the event:
    • Event Name: Name of the event.
    • Short Description: Enter a description of your event, using 140 characters or less.
    • Category: Select the category for your event.
    • (Optional) Click Add Tags, to add your own tags for tracking.
  4. Under Date and Time select One-time.
  5. Set the Start Time of the event.
  6. Set the Duration of the event.
  7. Select the Time Zone for the event.
    Note: By default, the timezone set in your Zoom profile will be used.
  8. Click Security & Advanced Options to set the remaining event settings:
    • Joining the Event
      • Your video when starting an event: By disabling video when starting you event, you will need to manually enable your video.
      • Attendee can join 5 min ahead of time: By enabling, your attendees can join the event before you start the event.
      • Waiting Room: By enabling, you will need to manually admit your attendees from the Waiting Room.
      • List event in OnZoom directory: By enabling this option, the event will be listed in the public OnZoom directory.
    • Event Security
      • Attendees can send 1:1 chat messages: By enabling, attendees will be able to send chat messages publicly and privately.
      • Attendees can change screen names: By enabling, attendees will be able to change their display name during your event.
      • Attendees can share their screens: By enabling, attendees will be able to share their screen during your event at their discretion.
    • Cloud Recordings & Live Streaming
      • Live streaming: By enabling, attendees will be required to agree to be livestreamed during checkout. This may affect ticket sales.
      • Record meeting on cloud: By enabling, Attendees will be required to agree to be recorded during checkout. This may affect ticket sales.
        Note: Recording meetings locally is currently not supported.
  9. Click Save & Continue.

Event profile

In this section, you can add images, video links, and a description of your event.

  1. Click the Event Cover image to upload a new cover image for your event.
  2. Click the + icon to upload up to two more images to the Event Profile.
  3. Under YouTube Link, enter the URL of a YouTube video you want to add to the event page.
  4. Under About Event, enter any additional details about the event.
  5. Under Contact Info, customize the contact name that will be displayed on the event page.
    Note: By default your display name on your Zoom profile page will be used.
  6. Click Save & Continue.


  1. Select if the event will be a Free event or a Paid event.
  2. (Optional) Enter the ticket cost under Price per Ticket if the event is a Paid event.
  3. In Quantity, set the number of tickets available.
    Note: This can not exceed your Event Capacity - 1 (If your capacity is 1000, the max amount of tickets will be 999)
  4. Enter the Ticket Name (ex. Early Bird, General Admission, etc.).
  5. Set the date range that the tickets will be available for purchase.
  6. (Optional) In Description, add a description for the type of ticket, or a message for your Attendees.
  7. (Optional) Enable Control who can register for this ticket, to manage who can register for your event:
    • Invited users: Email addresses can either be manually entered in the Invited Users field, imported from a CSV file.
    • Users from specified domains: Enter the specified domains you want to allow users to restrict registration to. If using multiple domains, add a comma between domains to separate them.
  8. Click Save.
  9. (Optional) Select an event type:
    • Single event: Click Add Ticket to add more ticket types.
    • Event series: Click Add Drop-In Ticket to add the ticket quantity and price. This allows Attendees to register for specific dates, instead of the entire series.
      Note: Your total tickets across all ticket types can not exceed Event Capacity - 1
  10. (Optional) Enter a message for your registrants in the confirmation email.
  11. Set the ticket cancellation policy if this is a paid event. By default, it will use the policies set in the ticket Cancellation Policy section of your account.
  12. Click Save to save the event as a draft, or click Publish to publish your event to the event page.

Note: You can only enable the in-event chat feature for paid events.

Duplicating an event

You can duplicate a past or upcoming event, and modify it with a new start time as well as any other changes needed for the new event.

  1. Go to and sign in.
  2. Click on Manage and then Events.
  3. Click theicon next to your event.
  4. Click Duplicate.
  5. Modify the new event, starting with the Event Card.
    Note: All of the event information, including the start date and time, will be duplicated and will need to be updated before publishing.

Managing your account

From the Manage section of your account, you can manage your profile information, edit your billing information, and review reports about your events and income from those events. For more information, see our instructions for managing your account.

Payouts and fees

Payouts from ticket revenue to the connected PayPal Business account generally occur the day after an event has completed. PayPal’s fee per order is determined by your agreement with PayPal and is deducted from your ticket revenue prior to payout. Please visit PayPal for more details.

In addition, sales tax will be deducted as well before payout to the Host’s Paypal Business account.

Taxes and tax exemption

Zoom is required to collect certain taxes and fees in addition to the listed ticket price in certain jurisdictions. If your event is subject to taxes and fees based upon the designated host location of your event, you will see estimated taxes and fees added to the overall ticket price, which will appear during the event creation process.

If your organization qualifies for a tax exemption, you will need to submit a support ticket through the link below and attach your tax exemption certificate (or other documentation) for review. Once approved, your OnZoom account will be updated to remove all applicable taxes and fees from future ticket sales.

If you have questions on whether your organization qualifies for a tax exemption, please review with a tax professional.

To submit your tax-exemption certificate for review:

  1. Go to and sign in.
  2. Click Manage.
  3. Click Billing Information.
  4. Under Billing Address, click submit your tax exemption certificate.
  5. Enter the following information in your form:
    • Your OnZoom email address.
    • In the Subject, enter “Tax Exemption”.
    • In the Description, enter “Application for Tax Exemption Certificate for OnZoom”.
    • Set the Request Type as OnZoom.
    • Set the About to Tax Exempt.
    • Upload any relevant documents regarding your Tax exemption status.
  6. Click Submit.

For more information, please see our tax exemption FAQ.


Hosts can enable and create a fundraiser for their event so that it goes live on the event page once it is published; it will be accessible from the Attendee ticket dashboard for upcoming and past events. 100% of the funds raised go to the selected nonprofit 501(c)(3). Zoom will cover all transaction costs.

  1. Go to and sign in.
  2. Click Create.
  3. Hover your mouse over the in the Fundraiser section and click Learn more.
  4. Turn the fundraiser feature On; this will open the section to create a fundraiser.
  5. Select the organization.
  6. Set the goal.
  7. Complete the remaining sections of the event card.
  8. Click Save to save the event as a draft, or click Publish to publish your event to the event page.